Rogers

Horrible telephone customer service,
I pre-​ordered and reserved a Samsung Galaxy S4, and when the delivery service said it was delivered to the store already, I called in to tell them I couldn’t pick it up until another day. However, when I was prompted to give my name, they told me they had no device under my name reserved. Before I could ask any further, I was told they were busy and to hang up; uhhhh rude much? Like dude, are you kidding me??? Anyways, I hanged up and called back later, I found out that the delivery service took the name of one of the staff members that took my device… and behold the same man on the phone said «Oh okay, yes you can come in on that day to pick it up».
The reason I’m giving two stars instead of one is that the service at the building is very good, I had Rob help me, and he was very calm and willing to help.