Spence Diamonds

Spence has its haters, and I get that, but I stand by our decision to buy here years ago. Service has always been fast, I’ve had zero of the problems mentioned by other angry reviewers, and the wife loves her ring. They clean it spotless, for free, forever. and even resized my wedding band a year later free of charge
Don’t listen to other people and choose whatever you like, that’s my advice

I was in the market for an engagement ring for my girlfriend, and decided to check out Spence. I was drawn by the ‘quirky’ commercials I had heard on the radio, so I figured this is the type of store for me! It sounded like low pressure, high quality diamonds, and I figured that they would work with me to get me the best deal!
When I first entered, a sales associate approached me and I told her that I was only looking and this was the first jeweler that I had visited. She handed me a box and told me to browse and pull out any ring that I liked. I did as she said, and I wanted to see what types of rings were available. After narrowing my search down to three, she took me into her office and started giving me a whole lesson on rings, diamonds, and gem cutting. It was overwhelming, and I kept telling her that I was only looking. She then started to pressure me into seeing a diamond, and she said she had the perfect diamond for me in the back and that she would be right back.
She came back with a diamond, and then took the ring and the diamond to the front and told them that I was ready to go. I felt so much pressure and now felt that I couldn’t say no, since they were using lines like ‘she’s worth it, isn’t she?’., and so on. It was my fault that I put money down on the ring, so I accept that, but their high pressure sales was uncomfortable and I just wanted to leave the store so I could gather my thoughts.
After leaving, I thought about my purchase, and literally called them back the next day and told them I wanted to cancel my order because I needed to think about such a huge purchase. There is no way that they started anything on my ring, and they told me that they would be keeping $ 200 because I was cancelling the order…
I went in to get my refund, and was made to feel bad that I was asking for a refund. They kept asking why I wanted a refund and where I was thinking I would get a better deal…
I ended up buying a perfect ring online at James Allen. I was very pleased with the high quality and great prices, and so was she!

Only people who dont know about diamonds buy here. You pick the setting in their showroom and they just give you a list of diamonds they have. You can’t see the actual stone and just «take their word» on it. Most of the guys just say yes, and youre pretty much screwed after that.
Their diamonds are overpriced for the quality you get. Would rather go to other jewelers in the area