Cordonnerie Jiji

One of the worst experiences I have had. Terrible customer service, terrible work done on my shoes, terrible attitude, terrible hours. Please do yourself a favour and read the multiple reviews on Google that accurately describe this place. I’m not sure if Anglophones are treated differently here? It seems that the English reviews are very negative and the French reviews are quite good? Just a guess, a weird pattern. Good luck with your belongings if you choose to come here!

I do not recommend going here at all! I had horrible service and a really bad experience with the owner.
I brought some boots to repair the sole, he told me he would fix them for $ 10. I picked them up 4 days later and you could tell the job done was shit! Glue was overflowing from each side to the leather of the boot. He told that’s all he could.
I wore them for half day and they fall apart. When I took them back to him (this is about 1 week after he *fixed* them), he repeatedly told me that: «I told you there was a big chance that I cannot fix boot» and that there is no guarantee (all of which is bullshit since I would have never payed for this). I asked him to repair them, he said no and also denied a refund. He told me to contact the company that made the boots and ask them for a refund! WTF?
I did exactly that and the company replied that they would glad to refund the boots and the useless repair service. But they wanted a receipt from the repair place. I went back to him and asked for a receipt. He started yelling at me saying that he already gave me 2 receipts (which is bullshit) and that he wouldn’t give me a 3^rd and that I’m wasting his time.
I’ve been working in customer service for a couple years, and this is the worst service I’ve ever seen. I can’t coprehend how someone can run a business like this…

Zis place was ze worst! And I am giving it two stars instead of one for the ambiance. The whole thing looks like something that just jumped out of a Wes Anderson movie, which is great. Unfortunately, my actual experience of the service was terrible!
So I go in, with a winter boot needing a new zipper. And the gentleman behind the counter is all «ma belle» this and «Mademoiselle» that and yes, it is very charming. And then he charges $ 45. For a zipper. (Where I’m from, that’s an entire resole.) Now, I think, okay, I’m new in town, that must be the going rate. So I pay it. I go back out into the world with my boot and BOOM! One day I’m zipping up (this was not a week later) and the zipper just rips. Not the zipper rips out of the material. The zipper itself rips. Which means, for those of you who know your way around a zipper, that it was made from CHEAP material. And that it cost $ 45.
Long story short, if you’re looking for a place to photograph or to shoot a small budget indie

As you can see from the photo I added, there is an adorable old man who works here. He is kindly and funny and he calls me adorable too, so, 5 stars right away. But let’s step back for a second and say: the place is a little cluttered, photos are taped to the walls from a time when he had darker and slightly more hair, it is cash only and he hand-​writes your slip, and when your shoes are fixed you will be able to see the stitch. If any of that bothers you, please dear just move along. This place is for the lovers of the old school.
A little further back: I brought a bag of shoes to two other local, recommended cordonneries before coming to Jiji. In those similarly small, cluttered old nooks I waited till the gentlemen behind the desk had time for me, and then they looked through my bag, sniffed and said I don’t have machines for this, take these away. Fairly rudely, to be honest. At Jiji, he looked closely at each pair of boots. Two he dismissed but kindly, saying he could fix them but the price would, he imagined, be more than what I had paid originally. He was right, and I was happy to discard them under these circumstances. My favourite pair, leather men’s wool lined Converse which I wear religiously, he considered carefully, and thought about, and finally told me he thought he could do it, but that the stitches would be visible. Total charge: $ 12. And they are perfect. I have since brought two leather boots back to have their zippers repaired and again, I am more than happy with the workmanship and friendly, thoughtful service.
When I left today, he called me «La Belle Risa» and it so brightened my day I wanted to put him in my pocket and bring him home for the holidays like the Christmas miracle he is. Go say hi to this charmer on Gilford if old school is your vibe, if not, maybe still just wish him well with your mind.