Fabricland

Walked in and was greeted by multiple employees. After walking around and having a few questions I approached Mrs. Barbara. She was the cutest most helpful lady ever!
I told her what I was looking for and she showed me multiple options. After choosing one, she measured it out and wrote me a slip which I took to the register. Line at register moved quickly and I was out the door :)
I got what I needed and it was a ease, thanks!

I went to the store at 5pm, it closed at 5:30pm.
I wandered around (Probably looking like I could use a hand) and the cranky staff literally avoided me. After 10 minutes I asked one of the miserable looking employees for an alternative to their $ 18 a meter plain cotton. She suggested something pricier. I explained what I was making and she basically just glared at me. The told me «Well, I would suggest looking at the back wall of discount fabrics but being so close to closing (UH 20 Minutes!) I can’t help you» Are you kidding??? You close in 20 minutes… so you should be helping customers for 20 more minutes and completing closing duties AFTER CLOSE. I just said «Got it!» and walked passed 2 other employees just gabbing at the till, ignoring me or the other customers. I 100% will not be back. Looking forward to going back to Fabricana in Coquitlam!

I accidentally lost my membership card during the holiday cleaning frenzy. I bought it in September and only used it once. I went into the store to get it replaced. I was told I would have to repay for an entire card. That only head office would be willing to speak with me about it. The customer service was horrible, even if I got an replacement card I would never shop there. I can buy the same items online for less money. So much for trying to support a local business. I feel ripped off, and disgusted with how they don’t care about their customers. I will be calling head office and calling the BBB.

I had my share of this Fabricland in New West where I recently moved with my family. I thought I’d dress up my apartment with some drapes and tried to search for right materials. No help comes. The staff, mostly women are not very helpful. They’d ignore customers. There would be a line up at the till, only about 3 women would line up but no help came from other staff.
Some reviews here at Unilocal said the cutting tables were in a mess. That’s true. You won’t know which tables are for cutting. They are all filled with stuff. Then a neighbor suggested I drive to Fabricana in Coquitlam. I did and the difference between Fabircana and Fabricland in terms of prices, customer service, product knowledge and quality surpasses Fabricland.

Ok so most people know about the membership thing. Seriously though I have been in there repeatedly and have only had one good customer service experience. As of the last time I now refuse to go in there. The service is bad. If you are expecting the basics of Greet customer, Do not treat customer as if they are a hindrance to your job or helpful staff… then do not go there. The last time I went in looking for a pattern. Waiting at the counter and then trying to flag a person down was rudely told they no longer carry Simplicity/​new Look patterns. Yeah I’m done. There are other places I’d rather spend my money at.

What a joke. You have to buy a membership to get the sale price and the sale price is the same as every other store in the lower mainland regular price. And the membership is $ 30 if you don’t want to give your email or $ 25 if you give it to them. The fabric we were looking at was $ 22/​meter or $ 9 with the membership that has to be renewed every year or drive to fabricana at its $ 10 no membership. Will never go here or would I ever pay a fee to become a member anywhere. And most of the customers in the store walked around like their shit don’t stink.

I love the ladies at the new westminster store. they are always helpful and very knowledgeable. i recently started quilting and they were very helpful with everything. i have always had a good experience. keep going back. even though it is not the closest store to my house… great service :)

Friendly service and as a first timer I loved how encouraging the staff was with my questions! Definitely made an intimidating experience an easy one! I will be back for sure! The only reason I gave it 4 stars instead of 5 is the check out desk is really really really old school and filling out paper membership stuff was a little like taking a ride in a time machine! The store is old but with good customer service I will take it!

I will not be going back to this location ever again. Horrible service. I walk in, get a dirty look and get no hello, hi or nothing. I proceed to walk around attempting to find what I’m looking for. I had a hard time finding what I was looking for. I’m searching and searching, walking around like a chicken with its head cut off and not once did any of the ladies working there ask if I needed any help. Well, why would they? If they didn’t acknowledge me when I walked in other than a dirty look, why would they offer to help me? So on the way out, I get another dirty look. Man, how I love wasting my time and than be insulted. Thank you fabricland. Never again.

The good side first:
1. it’s in my neighbourhood
2. it’s small
3. most of the things I need are there. I sew professionally (dresses and gowns)
4. the prices are reasonable if you have membership.
5. they have sell good quality textile
Cons:
1. if you have no membership and you’re just there to buy little things, try the Dollar Store first.
2. staff more busy with folding textile than helping customers check out. Only one till is open the the line, though short, takes 10 – 15 minutes.
3. if you’re standing on one side of the till and a staff decides to open a till, she will open the till that’s far from you, making you drag heavy textile to her side.
4. the staff gossip about other customers within the earshot of other customers.
5. patterns are hard to access. no help comes easily
6. one staff who looks really quite old, would always call someone else to help customers. this woman is not the manager. She’s just lazy.
7. A sales rep, would rip the cloth instead of cutting it with scissors saying it’s straight that way. She does this with cotton cloth and it never gets straight.
8. You can’t get a consultant readily available.
The service in this outfit is terrible. Not all Fabriclands are like this, though. There are some good ones.
Fabricana has a lot more to offer in terms of customer service.

this is one of the nicest little places locally to get fabric or notions for that piece of clothing that you’ve been wanting to make. I’d call the selection for the most part «vanilla» compared other places that can be found in the lower mainland though. The staff is always helpful and willing to suss out that certain pattern you’re looking for. The membership card can get you some good discounts if you sew alot, and they send you flyers with the latest deals every quarter with ballots for various draws. Down side? sometimes prices are

Until recently I was opposed to sewing anything because I remember my home ec. classes in Grade 8 and I was terrible at it. Then I started planning for a wedding and realized that I could save money if I did some of the stuff myself, so out I went to get myself a sewing machine and some supplies.
I have yet to check out any other fabic stores but this place has been very kind to me. I was able to walk up to one of the ladies that work there and ask if there was such a book as «Sewing for Dummies» and low and behold they have something along those lines. It’s not from the Dummies series but it’s just as helpful. I sewed my first sachet this week and I was darn proud of myself lol.
They have a discount card that is $ 20/​year or $ 40 for 3 years. Since I knew I was going to be buying a lot of stuff there over the next year, I bought and it’s already paid for itself.
The only draw back is that the staff can sometimes be slow but that’s because they are very efficient in servicing their customers. At least they have been with me. I will be back!