Budds’ Mazda

Car purchased in June 2014 was delivered damaged, with scratched on the horn pad, leather on the steering wheel dried out, bubbling on the tint and carving in to the weather stripping from their tint applications.
Everything had gone great until the contract was signed with George. Promised a vehicle to drive between the time my lease ended, and when they could locate the vehicle I ordered. This did not happen.
We felt pressured by George to rate him all 5’s as that impacts his performance reviews. We rated him well, but it was impossible to provide all 5’s considering the delivery issues.
I worked with this dealership diligently to solve my issues. During the process, the horn pad was scratched once again and other components were damaged inside the car due to carelessness.
Active Display would not function and required 4 days of a row of visits for them tinkering and not evening fixing the issue.
During one visit to do a TSB, one of the staff members had marked the headliner with dirt. I went back in immediately and asked that they clean it. They rubbed the area too hard and it ended up as a frizzy mess four times as large as the dirt mark. The Service Manager tried to fix it with a sweater shaver, and then a chemical application but it is still noticeable. They cannot replace it because it’s too difficult for them to do correctly.
As the GM, Robert Bartlett refused to correspond with me by e-​mail or phone, I escalated it to the owner to the dealership, Terry Budd, who immediately started suggesting I take my car elsewhere. After a second round of correspondence, he insisted that I take my vehicle elsewhere as I was no longer welcomed at Budds’. This was with the understanding that they would repaint the rusted tailgate on my 7 month old car and replace the Active Display. The active display was not replaced
I became understandably furious with the vehicle and the representatives who sold this vehicle to me. I contacted Mazda Canada for the first time as this point, and they notified me that in spite of Terry Budds’ commitment to replace the Active Display, they had canceled the order for that part and would only repaint the car.
I had been asked by the SM, Steve Raynham to let him know about the chemical application to the headliner 6 weeks later, and was told if I wanted to give them another chance I could. I was also informed that two people were dismissed due to the mishandling of my vehicle.
When I reported back to the SM, I received no reply. 3 weeks later, I tried again and he wrote back that it was his last day as he was leaving.
I contacted Terry Budd once again, and he asked for a meeting. He assumed it was strictly about the headliner, not about returning to Budds’. His attitude was pompous and demeaning asking «Are you serious?», «Is this your first car?». He also discredited the previous Service Manager, insinuating that the previous SM was embellishing and over dramatic. After steering the conversation away from the headliner, I was permitted to return to Budds’ under the care of the new SM, Gerry Lancaster.
Things with Gerry were OK at first, they took care of my squeaking radiator fan which he had no problem replacing based on a video I had taken and shown from inside the engine and outside the vehicle. The car’s software had also been glitchy. I also noted I was getting vibrations from the steering wheel for the past couple months. I had taken my car elsewhere for a rotation shortly before that as I needed it inspected for work. Gerry told me to take it elsewhere. I had asked them to perform the balancing when the software fix came out, but apparently Gerry did not get that communication and sent some short impolite replied about how «Budds agreed to take care of your fan based on a video and the system software».
I posted on my Twitter account with no mention of Budds my frustration with the vehicle and the etiquette they had used with me. I learnt from Mazda Canada that Budds watches my Twitter account, and then used this an excuse to ban me from their dealership once again.
My belief is that Budds’ (the GM specifically) has discriminated against me personally, hence no communication.
They made the right call though. I am happier without Budds in my life.

i was due for the oil change, and they were able to accommodate me last minute. They quickly gave me a ride to where I needed to go, they kept me up dated on the status of the work being done, and saved me some money where they could. I love there great customer service.

I just purchased a used Mazda 13, I received it in mint condition George z the new guy was very helpful in purchasing it the business manager didn’t give me a grt trade in on my car as I see it on the lot now for sale Thanks George z

Very poor service. Delivered brand new vehicle that was damaged, incorrect registration. Regret that I chose to buy a car from them.

I recently found out that the Mazda dealer in downtown Toronto closed (thank goodness because they were terrible)…but Budd’s opened here and it is fantastic. Popped in to to pick up something from the parts dept and I will certainly be calling for my next tune up !