Bâton Rouge Steakhouse & Bar

Food was tasty and plentiful for our Friday lunch. But it was nothing special. A large menu from which I ordered ribs after talking to the waitress to make sure they weren’t just something out of the microwave. However, when they arrived were baby back ribs. Nice enough but I was expecting barbecued ribs. Average prices.
Excellent pleasant service. In a shopping center with plenty of parking.

Nice place in Ottawa, ON. More if a Steakhouse but they have seafood items. Expected more seafood options on menu given name. Food smells great and staff is courteous.

Took my mother here for lunch yesterday. It’s one of her favorite places to eat, though, I’m not too sure why. I ordered the ah I tuna salad, and the fish is not good at all. It was a bad piece of fish not prepared well. It left a fishy flavor in my mouth, and I’m guessing just wasn’t fresh. For 21 dollars, I would have expected more. Although, they did take 5 dollars off of my bill, which means that I had a 21 dollar side Dallas for lunch. In their defense I did have 1 bite of the fish… Maybe 2. Any reputable establishment would have wiped it from the bill and maybe offered something else. This tells me they’re more about the money and Don’t care about their diners having a good experience. Btw, with wine our bill was 120+ so we weren’t cheaping out. So many better places to eat, go find them.

6 of us went to supper at Baton Rouge last night. 5 of us had great food and one had a dried out piece of chicken. The service was terrible! We had to get another person (Manager?) to get our servers back to place our order. No one asked how the food was. We had to get the other person back to order refills and someone finally came (after much signalling) to take our order for coffee and dessert. I specifically asked for fresh coffee and was promised a fresh pot but when it came it was cold and old. Once again we had to call upon our «Manager» to get it fixed. When the bills came orders were mixed up. We pointed out and marked the discrepancies and they still came back incorrect! The last mistake was my own– I left a tip.
We spent collectively about $ 350-​$ 500 on what was one of my worst dining experiences ever!

As some others have said, the atmosphere in here is very pleasant and it’s comfortable and has great appeal and appearance! The classic British interiors really do set your expectations way higher than what you get! We are staying across the street at the Holiday Inn and the smoker smell of the ribs also raises your expectations another into a realm making you believe you’re dining in a dream!
The hostess and server service is acceptable but it’s not fantastic. Of course the flip side is it’s not horrible either! But, both times we were there, multiple flys were buzzing around our table the instant the food showed up. This was a huge turn off and a major distraction.
The prices are a bit unreasonably high. We’re here on business from the USA and I understand there is a 1:1.2 conversion rate plus the local 13% tax, but still, unreasonable. $ 14.00 for a small chicken Cesar salad (x2) and $ 3.00 for a drink (x2) and tax left us with a $ 38 bill for lunch. Add a tip and it was $ 45. On the previous visit we both had a small rack of the smoked ribs with the included side and a pop and is was $ 65 after tip.
The food is not bad, I’d say decent but not fantastic! There is nothing specific I can fault about the meal itself, other than I have had better salads and better ribs on many occasions.
Overall, not bad, a bit pricey and they need a bug zapper. I’ll be here another 21 days so I’m sure I’ll be there again but this time my expectations won’t be quite so high.

I tried the lobster poutine, which for only $ 10 was a good deal for such a big serving. The lobster was cooked and seasoned nicely. The overall taste of the poutine was good, although the fries could have been more crispy.
I found the service to be fast. One member of our party was less fortunate, ordering a Top Sirloin cooked rare with a baked potato, only to get a medium well done steak with fries.
Aside from that mistake, we had a pleasant experience at this Baton Rouge.

I really WANTED to like this restaurant. The ambiance is classic ‘British bankers club’ steakhouse… Dark, rich wood paneling everywhere, shoulder height booths, dark coffered ceilings, and cosy leather secluded seating. I REALLY wanted to like it… but I can’t. Perhaps the introductory ambiance set my palette up for unrealistically high expectations?
I ordered their signature hunk of meat. The «cowboy cut». This appears to be a ribeye with some of the rib still attached. For those of us with cave man ancestors who sat at the front of the fire, the description is mouthwatering… «Center cut… dry aged 28 days… wonderful marbling and exquisite flavors»… Well, it did not live up to the hype… Hell, it didn’t hit 25% of the goal.
I admit the frozen veggies flipped my perspective a bit, but I was willing to write off the vegan chew toys IF the blood sport was up to snuff… It wasn’t. I am guessing my previously mentioned ancestors would have appreciated gnawing on this tasteless hunk of corn fed sysco prime… But only because they were attempting to avoid starvation at every corner.
«Severely disappointed» comes to mind.
$ 38 AHD (America’s Hat Dollars) for this debacle? Never again. For less money, you can walk across the mall here, to the Crazy Horse Stone Grill Steakhouse & Saloon… and indulge in grass fed ambrosia! (Write up pending, due to my insistence upon triple taste testing the best steakhouses in town, prior to reporting in) :-)
To drag this poor steakhouse a little further through the mud… Their «house made» aioli tastes and textures as if it is nothing more than cheap mayo with some garlic paste…
Regarding service: the waiter and waitress were very nice and engaging, and professional. This reviewer has no complaints regarding the service. I feel bad for them. Maybe they should go across the mall and apply at the Crazy Horse! They are the ONLY reason this was not a one-​star review.
Overall:
Very disappointed. That is my final thought.
No, wait… My FINAL thought is «man, I am gonna be in dutch with the Missiz for spending $ 40 on THIS… Damn
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In restaurant UPDATE:
They charged me $ 3AHD for SODA WATER… not San Pelligrino… We are talking the bar back drink dispenser type here… THREE BUCKS!?! I have no choice but to pull the restaurant back to Flight Idle… One Star.

We had a family dinner here last week and were really happy with the experience. We had reservations for 7pm and were seated on time. Ordered a seafood medley and was pleasantly surprised at the portion sizes. We all left with full bellies I definitely left satisfied and will be going back for sure.
It gets quite loud as it’s very open but the food and service certainly made up for it. The prices are a tad high but we went there knowing that. I don’t mind spending a bit more if I know the food will be that good!
I wish I remembered our waiter’s name… super job!

Always go here when I crave ribs. This time my daughter decided she wanted some and she was not disappointed. Definitely not an everyday type place as it is quite pricey but the food and good services is worth it.

Came here for dinner with my boyfriend on a Saturday night around 5pm. We didn’t make reservations so had to wait for 30 – 40 mins to get a table. When we put our name on the wait list we went and did some window shopping near by. When we came back we felt that some people who had gotten in after we did were being seated before us. We weren’t sure if they had reservations or not but it still seemed odd.
When we got to our table my boyfriend ordered calamari for us to start. The calamari was good! My boyfriend had the 14oz prime rib with garlic mashed potatoes with mushrooms and grilled vegetables. He was very happy that the 14oz’s were thick not spread out and thin. He also really liked the fact that the grizzle was on the outside of the steak and a nice marble throughout.
I got the crab cake sirloin, garlic mashed potatoes with mushrooms and grilled vegetables. I was very pleased that the vegetables were nice and juicy and flavourful. The veggies were also crunchy but not raw and not soggy. The serving size was way more than the keg from my experience. I couldn’t finish all my potatoes. I asked for a medium rare steak and got a more rare steak. But it wasn’t bad enough that I had to send it back. The gravy was really tastey and tasted home made.
I wish I had room for dessert! I would have loved to try some of their desserts.
In the end it wasn’t anything super special and not really that spectacular for the wait we had.

A group of 8 of us went there this past Saturday night. We had reservations for 7:30 and our table was ready when we arrived.
We ordered crab cakes, spinach dip and calamari for our appetizers — everything was delicious! The spinach dip is a favorite of mine!
The staff was very accommodating — we had one person arrive an hour after everybody else had ordered. Our server was able to rush their order through and it arrived around the same time that the other entrees were brought out.
The food was hot and well seasoned. I ordered the half rack of ribs (I always go for their ribs — they’re my favorite!) with the loaded baked potato (hold on the shallots). Everybody received the correct order and enjoyed the meal.
We had a peanut butter fudge cake slice for dessert that was amazing!
Overall, we had a great experience, loved the food and will definitely be going back!

This isn’t the first time I’ve been to a Baton Rouge Steakhouse chain but the first time I’ve been to the one in Kanata. I was in Ottawa for a wedding and this place was chosen as the place for a rehearsal dinner.
I ordered the New York striploin, medium rare. I know my steaks very well as I’ve been to restaurants all over the world, including Michelin rated restaurants so I know the difference between medium and medium rare.
When our table received our food, some people were missing their shrimp, others were missing the goat cheese on their steak, and my steak came out way too well-​done to the point where it was almost well done.
Our server addressed everyone else’s concerns (about their missing food) very courteously but when she came to me, she had the audacity to argue with me as to what a medium rare steak was. I had not even taken a bite out of my steak yet and when I cut into it, I knew right away, that that steak was *NOT* medium rare. She then said, «Oh really? Because this looks like the PERFECT medium rare steak to me.» I then told her I would give it a try but when I cut into another part of the steak, it was WELL DONE. I basically then told her, «No, I’m sorry. I cannot eat this steak. I really have to send this back.» She very reluctantly sent the steak back and the next time it came out, it was fine but I have had way better steaks before. She also did check in a second time to make sure the steak was okay, which I think was respectful.
However, I feel like had I not been tough enough and had I lived up to the stereotypical «cute little fearful Asian girl», she would not have backed down and she would have further challenged me on what the definition of a medium rare steak was. I was mostly upset with the fact that this server addressed everyone else’s concerns without *any* hesitations and when she approached me, had the nerve to basically challenge me.
This is a service industry and when someone tells you that their food isn’t done right, I expect one to be respectful about constructive criticism. It is not as if I had been a d-​bag and eaten a full plate and then tell her it wasn’t right. I had actually made sure to cut into my steak and *very respectfully* told her about the steak not being medium rare.
Overall, I had a great time with my friends as this was one of my closest friend’s wedding but the customer service at this restaurant could definitely use a little bit more work.

Yet another excellent experience at Baton Rouge in Kanata! I ordered the New York Strip Loin steak and my wife ordered the Louisiana Chicken sandwich. Both of which tasted amazing and the customer service is number one! I would definitely highly recommend it!

We went here over the weekend. Fish we ordered was very good. Some dishes have MSG in their sauces so need to be careful to avoid these (ribs, salmon) which limits what you can order. Service was chaotic and slow. Beverage orders for wine aren’t ordered or served with beer /​liquor orders as they come from a different bar, so really slow to process. Very strange and quite poor service when they are busy it seems, so coordination is lacking. Took 2 hours for dinner, but we were with great friends so enjoyed their company. Manager compensated us for our suffering, which was really nice.

Good food but may add msg, family was not ill but not right after eating.
Service was okay, all waiters/​waitresses wait on any table.
Good atmosphere.

If you crave a chain restaurant on the theme of Moxie’s or Milestones then this is the place for you. Large portions and expensive some entrees in the 30’s
Caters to the masses.

This was the first time I didn’t order steak at Baton Rouge — I got the lobster salad!
I wasn’t in the mood for something that heavy, and my man got the chicken tenders — which he says are the best thing on the menu.
The whole experience was lovely. We were seated right away at a nice big booth, and the servers were quick and charming.
The attention to service detail is just great.

I got here about 5:30pm and it was great timing. The service was just right, and the T-​Bone steak with the Montréal seasoning was cooked just right!!! I highly recommend this place!
The atmosphere and ambiance is quite good and very distinctive.

My hubby and I were here for a dinner date and our first mistake was not making reservations-​hence my tip-​after about a 15 minute wait we were seated, drinks were ordered and specials explained.
Now we weren’t in a hurry, but if you are familiar with Baton Rouge’s MO– sit, eat, leave-​we did feel pressured to be quick in return (minus one star). We decided we would force a slow meal on them. Once drinks came-​no, sorry we were not ready to order, about 15 minutes later we were asked if ready to order again and we said no but we did order an appetizer (Cajun calamari that was good). From there we felt there were too many servers hovering around-​making us both feel annoyed. (Minus one star) and to boot we couldn’t get a beer refill despite the abundance of staff.
The waiter came by and finally told us if we didn’t want to be bothered we could put an open menu facing the end of the table and when we are ready close the menu. Hearing that was a relief, why we didn’t hear that earlier in the night I’m not sure. We both had ribs (what else right?)although the ribs were good-​I ordered the ribs and chicken tenders which looked better than they tasted-​they were soggy so minus one star.
All in all, this place is best if you are in a hurry but want good food, one the down side good ribs do not make a restaurant good too.

I love this restaurant for their awesome ribs! NObody comes close, for tenderness and taste. I’m so glad they’ve opened this site so close to home!
The only down side that I can think of is that it tends to be a bit dark inside, but all the outlets are like that. This restaurant is a bit upscale and might not be the first choice for people with kids although people do bring them here. Definitely a great place for any adult get together.
I will definitely be back.
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Edited to add: their food is consistently good. If anything, the staff is a bit too attentive (three people asking us how the food was in a 5 minute span). The food was great, the coleslaw better than in the past, and the shoestring french fries were tasty if a little greasy. Tried my husband’s baked potato which was perfectly soft, even if maybe a bit too salty on the outside. Only negative I’d have to say today was the volume this evening –the «ambient music» was a little too loud and made talking difficult at times.
And tonight we had excellent timintg — got there as the clouds opened up and the rain started; finished just as the rain wrapped up.
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Went again on Feb. 13 2013; excellent service, fabulous ribs, and an excellent deal: They are currently running a Mardi Gras special: $ 25.00 for your choice of soup or salad, 1 of 4 entrees to chose from (10oz ribs being once choice), and desert — all included! As usual with this restaurant, a variety of friendly servers attended our needs, such as refilling our water glasses (without needing to be asked), removing empty dirty plates, and providing a bowl for bones and wet wipes for cleaning our fingers afterwards. This restaurant still remains one of my favourite outings, and I still would recommend it.