Staff on cell phone while working. 50% of the visits they short change you with missing items on your order, then you have to argue with staff to give you what you paid for. Quick update. I completed the online survey in the store. It’s really long and took 10 minutes. No one has even responded. #fail
Liza P.
Rating des Ortes: 5 Port Coquitlam, Canada
Five Guys was one of my fave burger joints when I lived in Toronto. So I was so happy when I found out there was one near my new neighbourhood! The one in PoCo is tucked into a food plaza in Fremont Village. Inside is just like the other Five Guys I’ve been to where you walk in past boxes of Virginia peanuts and/or Idaho potatoes. The shelled nuts are nicely boiled and roasted, and free for anyone to munch on while waiting for the burgers. The shells do tend to end up on the floor but I look at it as resto character(like those BBQ houses that spread hay on the floor.) The burgers are not cheap and will require several hours in the pool to work it out of my system. But still worth it! I normally order the Bacon Cheeseburger(2 patties!) with free toppings: grilled mushrooms, grilled onions, lettuce, ketchup and mustard.(If you want smaller offerings, try the«Little» version which is only 1 patty.) The burger is always pefectly grilled well on a flat top but still so juicy and full of flavour. The additional toppings add sweet and sour notes and texture to the burger. The American cheese is properly melted all over the ingredients which seals the flavours into the burger until I release them with my first bite. If that’s not enough, I also get their cajun fries where the fries are double fried(very crispy) and smothered in spicy Cajun seasoning. They normally throw in extra fries so one order of Regular fries are good for 2 – 3 people.(Minor complaint… the last time I was here, the fries tasted burnt eventhough the fries were not overly brown. The oil may need to be changed.) If I feel like living on the edge, this is one of the places I go to to play with my destiny!