PetSmart

Great service and they help me out also the price matching help me save a lot on my food for my kitten its a must to come here if you want to get something for cheap with good products

I’m giving it 2 stars instead of one because we went for a while before we’d ever had a problem here. I took my dog in for a grooming appointment at 1pm on a Monday and the girl (who appeared new and wasn’t even in uniform) told me that it would be 4 – 5 hrs. She proceeded to tell me they were double booked. I said I knew they usually had more than one dog on site at a time but if I was dropping him off to sit in a crate for 2 hours why didn’t I just bring him at 3? She said she was sorry and someone should have told me. I had made other appointments for the day so I had to leave but I just couldn’t stop thinking about it and how I felt bad for my dog. He’d been extra stressed since his big sister had just passed 8 weeks ago. So I called the manager of the location and he basically could have cared less. He never said sorry. Said that the grooming usually took that long (which isn’t true we always picked them up in 3hrs, 4 max for 2 dogs), and offered no help whatsoever. I wasn’t going to put a review but I’m looking at a cut on my dogs belly that they did and it’s been one week and it’s more red than before so it may be infected poor guy. Just so disappointed with the treatment of my dog first and foremost. Secondly how I was treated as a customer. Oh well. We won’t be back it’s too bad.