PetSmart

It’s been almost two years since we’ve adopted our pooch and we’re still bringing her here regularly for grooming. That says it all, basically. We still feel extremely lucky to have met Masae-​san and the other wonderful and loving staff here. Ours a very wiggly kinda pup but not once were we disappointed with the results. People here are still as friendly, helpful and affectionate towards our four-​legged family member as the first time we ever walked in. One thing did change though: you can now book your appointment online with the groomer of your choice. Super!
Paws-​down the best grooming salon we’ve ever been to. Highly recommended.

It may have helped that I had my puppy with me, but this was hands-​down the best customer service experience I’ve had in a long time. These people are super friendly & are genuinely interested in helping out. Thanks for the great help getting what we needed & even throwing in some treats & training too! Highly recommend this place for your pup’s needs :)

I adopted a kitten through their location. They were extremely helpful, screened me in the best interest of the kitten with the money going to charity. They gave me a coupon book and a free bag of food, a kitten starter kit. I got additional education regarding some safety with my new kitten. They didn’t push any specific products on me when I went to get products but they did educate me to which products would be better and why. They also surprised me by putting some toys in the carrier. The manager there was fantastic. Great service!

This review has been a long time coming.
I moved from California to Richmond a year and a half ago and had been looking for some really good groomers for our two furkids. Enter Masae and Gretsel. These two are really good at what they do! I’ve never seen anyone groom pets as good as these two. Our miniature poodle have always had a mohawk eversince he was a puppy and he always comes out looking really spiffy compared to when he was getting groomed in California (which was him coming out looking sickly btw). Masae really knows what we want and delivers it. I can happily say I’ve been really happy from the start with the service here and have always requested Masae for our poodle. We’re also happy when Gretsel gets to groom our chihuahua mix because she’s also very good and meticulous. At the end of the service, they always give us the Pawgress Report Card and free treats for the furbabies!
The staff in the sales department are also very helpful and they always greet you with genuine smiles each time you come in through the door. It’s always a good experience coming here.

Great selection of pet toy and foods, when I used to buy for a friend’s cat.
have to say the prices are even better than Superstore’s.
Close to tim horton’s.

I used to come here when I once worked in Richmond for toys. Customer service was decent. It is large and I do question some of the quality sources for food, however, for toys = okay. Pets never look happy.

Loved the grooming service, the prices were affordable and they did a way better job with my puppy than doggie six, who charged over $ 40 for just a bath and nail trim, and they did not clean her ears.
Here in Petsmart, for only $ 14 included a bath, nail trim and ears!
They also gave her complimentary cookies!
Loved the service, will start going in there from now on.
Mimi was awesome as well as all the other groomers!

Love coming here! The staff is always super helpful especially if they don’t know something they’ll ask someone who does. However my brother does work at a vet and there are things he mention (good and bad for dogs) that I wish the sales would had told me. But besides that if something doesn’t work out and the package is open you can return it.
Tip: check next door dollar store first because they have some treats for pets for only $ 1-​$ 2

The place is alright
There arent much sales and i expected more variety on the dog toys in the semi large store
There is a training area and show cats that need to be rescued