The Home Depot

I went in there the other day looking for information about installing outlets in my basement (I don’t know home electrical)
I had one guy — that I had to go upto– and asked him a simple question about the topic. You could see that he thought I was an idiot to ask these questions. … didn’t like his character so I left…
The second time around. .I got a other guy and what a difference! He was a older gentleman and he came to me with a smile and from there he helped me from start to finish and then more!
Even though I didn’t know much, he made me feel like I had a chance of accomplishing my vision for this project!
Thank you sir for your amazing knowledge and experience :)

Home depot, an all time favorite spot to hang out and relax and browse the tools and reno equipment. Actually I don’t really hangout here, I go straight to what I need and get out back to the project at hand. Staff are sparse and usually takes a couple minutes to find one if you needed help. Make sure they’re manned at the department you’re at otherwise they may not be knowledgeable enough to assist.
This location is clean, free parking, has a subway inhouse (greasy Harvey’s is gone), tool rental and gardening center is well equipped.

The gentleman who worked at the flooring department is very helpful and gave honest suggestions. But i do agree with the others saying that they really should hire more people! It was so hard to find a staff. And when I found one, I had to wait for so long just to ask some quick questions.

Went to this location to rent a carpet cleaner. The older gentleman working that day was very kind and helpful! The machine itself didn’t work magnificently but you get what you pay for!

Please.
For the love of god.
Hire more people for the appliance department!
OR train your existing employees in other departments to help out in other departments when needed.
The latter would be most ideal for customers like us and for you, the employer.

I love the shopping carts with wheels. My son loved it and was entertained for most of the time. Excellent customer service. The guy helping us was very helpful while we were looking for light fixtures and the lady was helpful while we were looking for blinds. They cut your blinds to your dimensions for free! She had great product knowledge about the different options. Always someone ready to give a hand. Highly recommend

Had the home depot install my hard wood flooring three months later they got it in, after waiting of the installer for the first two weeks just to come measure the suit, then waiting another two weeks for them to send me the total cost, then another month and a half for the wood to arrive then another week and a half for them to set up an appointment to install it then two weeks after that they came and installed it.
It should never have took this long !! any other company would have had it done in two weeks tops. The home depot cost me Thee months lost rent on my property $ 4800 in waiting time not to mention the the other $ 3500 THEY OVER CHARED ME for the 250 sq ft flooring. all they do is over charge you then contract out your job out to a local company and take a cut. why go though the home depot when you can call a local company your self and save the extra 50% surcharge they add to it all there doing is middle maning the work THEY DO NOT HAVE THERE OWN INSTALLATION SERVICE they just hiring a local small company to do it everyone should know that before you decide to have anything installed with them

Very disappointed with Home Depot today — not the retail store so much as the tool rental facility.
I went in and asked how much to rent a simple hedge trimmer for 1 day. The rate is $ 51/​day for a gas powered trimmer. I don’t need a big machine, and I only need it for about 2 to 3 hrs. I found that cost outrageously expensive.
So I walked over to the retail side, and found a small electric Black&Decker hedge trimmer for $ 65. For someone like myself who doesn’t need anything industrial-​sized, and just wants a small trimmer for a couple of hours work, why in the world would you ever rent one here, when you can buy what you need for almost the same price?
Sorry Home Depot, not at all impressed by your rental dept.

nice that they’re open til 10pm on weeknites!

We received some good help while coming in here due to a washroom reno. This one is located where I call ‘renovation-​road’ (Bridgeport) and it’s handy as you can go up and down the block and you’ll find someone selling something that you can use for the house, or you can come here, and so we did. We already picked out a toilet (crapper) and a vanity (or for those who want to call it a sink) and when I looked again, realized that the two were different brands.
The woman that was working in the department allowed us to open the box for the vanity, and we needed to make sure the shade of white was similiar to the toilet. She took some time, but arranged this, by opening up one of their toilets near the stockroom and carting it out and allowed us to see both in their light to see if it matched. Pretty good service on this day, as we also dealt with another person from lighting who found the correct bulbs for a wall light we were planning to buy.
As they say, this one has massive parking, usually never full, wide spots, easy to get around, just don’t get stuck too late on the weekends to the night market going on in the back where they convert part of this lot as a pay lot for that event.

Whenever I do projects I come here ’cause it is closer to home across the bridge. I only come here when I specifically know what I want, brand name and did some price comparisons beforehand. Don’t bother asking for help ’cause most staff, unless in specialty departments, are dumber than the door knobs they sell. Prices are hit and miss, however, strongly suggest that on some items to do your homework.

It took me nearly 10 minutes to find staff to help me but when I did he cut my keys and pointed me to the garbage cans. I like this location because this area is a one stop shop since it’s near a future shop and ikea. I can’t say much else I got what I came for and found what I needed I just wish the service was a bit more quick.

Is there anything these guys don’t have?
Returns are simple. Tool rental, also easy.
A-​OK!
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*Review ⁴²⁵⁄₃₆₅ personal challenge

They do a very poor job of answering the phone whenever I contact the store to check if they have an item I am looking for in stock.
I think is very poor customer service.

I only come to this home depot at Richmond coz you have no problem to find a parking spot in this huge parking lot.
They have a great selection/​varieties of products for you to fix around the house.
You can easily spend over an hour here to check out stuff/​tools, they do provide DIY lesson for you to maintenance or repair the home/​gardening.

Oh, Home Depot workshops you get one star for being about as worthy to go to as going to the store on a less busy day and asking a Sales Associate for tips and tricks. All there was in the advertised 1-​hour DIY workshop was a condensed 10 to 15 minute conversation that could take place on any given day provided the right person is there. It’s poor customer service to even call it a workshop when it’s really a «tell me what you want and I’ll see how I can help you» lesson. But, don’t get me wrong, the two guys who provided this «workshop» knew their stuff and gave sound recommendations.
I really have no idea why Home Depot even advertises workshops on their website. They have this so-​called workshop registration pretty much as an email grab, I’m guessing. Once I got to the store, I asked the first person at the entrance that I saw where the workshops were and got a confused look. Asked about seven other people where it was and no one else was certain either. Went to the service desk and the woman there wasn’t sure either but was smart enough to call someone and tell me, «We’re trying to find someone who can provide the workshop.» Wow. I know the store was busy on a mother’s day but why post that a workshop will be given if there isn’t even one organized? I know the workshop’s free but if I’m going to schedule time for this and I spend more time running around the store than it takes to find the people to run the workshop and listen to them give it then why bother.
So, if you ever think of going to a Home Depot workshop, you’re better off doing a search on them busy interwebs. If you’re the kind of hands-​on person, just go to Home Depot on a less busy day and hope the Sales Associate in the department you need information from knows what they’re talking about.
On any other regular visit, I would give this Home Depot a higher rating. That will have to wait until another review.

This place is well stocked with everything for home improvement. In fact it is pretty much like every other home depot I’ve ever been to with one exception being the impeccable service I’ve gotten when trying to find something on my own. It’s like the folks here have a superhero eye for «He doesn’t know where the _​_​_​_​are.» One lady helped us while on her way off to a break.
I just wish they carried automotive, or at least kerosene.

I went into this Home Depot on a Sunday morning to have a couple of keys cut. It wasn’t very busy so I was able to get help right away.
When I got to the key cutting aisle, there was already a staff member there who was able to help me. He was friendly and helpful. He even let me know that one of my old keys was slightly bent and to keep an eye on it before a stress fracture occurs while trying to use it. He also told me to keep my receipt in case there were any problems with the key copies so that I could get them recut right away without going to the customer service desk at the front.
I would suggest that you go when it’s not busy in order to get the best customer service they can offer.

Home Depot is definitely one of the most useful stores out there.
They will have everything a handyman needs for anything that needs to be fixed around the house/​condo.
Parking is never a problem, as they have a HUGE lot.
Overall they’re pretty good, but there are a few complaints.
1. There are never enough staff. Most times I am here, I have the scour the aisles to find someone to answer my question, or I have to have someone in another department page me.
2. Their stuff is not always the cheapest. This applies to many types of items, such as tools or light bulbs. However, you are paying for the fact they’re a one-​stop shop.
With that said, most of the staff are actually quite knowledgeable.
If you get a chance, try the Harvey’s. I really wish they had more of these things here. Delicious burgers, and some of the best fries anywhere.

A lot of people have told me how awful customer service was at Home Depot, but I didn’t believe them. I should have.
I went to three Home Depot places (dowtown, richmond, vancouver) and they all were horrible. There were so many customer service people not helping anyone, but when you ask them for help, they say they can’t and just point you to another customer service. I spent half the time just walking around the place looking for help. When I do find help, they are unfriendly and not helpful. An example? I asked them to cut a metal blind for me and they say they can’t. It seems funny, because the cutter is just right in front of me. Another example? I asked a cutomer service girl if she can give me the number for another Home Depot store. She sighs annoyingly like she has to do so much work to find the number, when… the number was just in a sheet in her apron pocket.
NOOOOOOOOO… nothing in this world can drag me back to this place.