Earls Kitchen + Bar

Ordered the 10 New York steak a 7 once came to the table and asked for it to be Med Rare it was well done. The right stake came to the table about 20 min later. Had one beer taken off the bill. My meal was over 50 and for the error you ruined my meal.

After a really poor experience and I mean like 1/​10, my family stopped going to Earls in St. Albert– but after giving it a second chance the other day and being very well treated I think we’ve chalked the previous experience up to one bad night… The food really is fantastic, and I think that they’re working up to be a great restaurant. The atmosphere is changing from sports bar to family restaurant while still maintaining a mature quality that I really appreciate. I won’t say that this is my favourite restaurant because it’s not somewhere that I have experienced consistently great service. But… after the great meal my boyfriend and I had the other afternoon we’re thinking we’ll be going back again and are hopeful that since a few months ago when we stopped going– the place has amped up their customer service standards and we’ll grow to love Earls again :)

Earls is one of our go-​to places in St Albert when we’re looking for tasty, dependable food that’s sometimes a bit out there.
Our latest visit was a two-​for… We went for dinner prior to going to see my daughter in the latest SACT show at the Arden, and then a group of us came back after the performance for some post-​show nibblies, and both times we had great food.
First, the service level was excellent — even though our server Shauna had only been there a few months, she had obviously been well — trained (timing of visits tour table, quick responses for special requests), and she was also very personable and engaging.
The food itself was pretty quick even though they were busy so kudos to the kitchen team too. At the table we started w a spinach and Asiago dip (better get an extra order of bread so you can get it all! :), then had salmon, chicken wings and fries, a bi-​bim-​bop (Korean rice bowl w an egg that finished cooking at your table), and some Cajun chicken. Although I did t get a chance to taste all of the items, at one time or another I think I’ve had each of them and they’re all delicious! Salmon still juicy, the rice bowl very flavorful, and the chicken had just the right amount of spicing too. Add to all that a decent selection of wine for whatever grabs you, and we were almost thoroughly set! The only downside of the entire night was that they had a mix-​up in the kitchen earlier in the day so we couldn’t get a seasonal fave, the gingerbread dessert… Because the mix-​up had happened that morning, I would have thought they would have had it sorted out by evening.
On the return trip we had our usual faves — spinach dip and wings again (well we did have new people at the table so they needed some yummies too!), dry ribs, and yam fries and again don’t forget the dip!
Overall a great night; fantastic food and service and a relaxed environment where we could reconnect w friends and family.

Did they change the chicken taco recipe? cause they were not good today. No slaw. Too much feta. Some weird veggie on top that looked like pickled ginger but tasted of nothing. Disappointing but I won’t give up.

My best friend and I (who are both almost 40) went to Earls in St Albert about a month ago. We sat in the lounge and ordered the Dynamite Rolls, fries and beers (I know, strange combination… we’re fun like that!). Anyway, we were discussing some personal trials we had both been through lately and ended up a little teary eyed. The waitress kindly, without drawing any attention to us, dropped off some tissues. I was grateful for that! But then, the Manager came by and brought us both a shot (shooter) and dropped them off with a «I thought you could use this».
So to Earls and to that Manager/​Waitress…
I was so impressed by you. It wasn’t about the free shot, it wasn’t about the tissue… it was about the respect and kindness you showed both of us. I was so grateful for your service that night (in a province where it’s hard to find good service these days), that I still think back and smile. I’m not an Earls regular but I certainly will be now. All because of one small little gesture that meant A LOT! Thank you.

I have been to Earls at several locations but I am definitely not a regular. I had always thought they had a fairly diverse menu and decent enough quality. We had a gift card from a close friend and thought we should give them another try.
Friday night we thought we would go for dinner before heading to the movies. We got there at 5:45pm thinking we would beat the dinner rush. WRONG! Half the tables in the restaurant were empty and there was a 45 MINUTE WAIT! I have worked in the restaurant business and know there are only a couple reasons so many tables would be empty at what appeared to be peak time: either they have so few wait staff they can’t run the business, or the manager is too afraid of «slamming» the kitchen that he/​she won’t seat the whole restaurant at one time. They could also have had a big reservation but that would not be a very smart business move for peak Friday dinner time. To say the least we did not stay on Friday night.
So, Saturday we had a long day cleaning up the yard for fall, and thought «Hey, lets go back and give Earls another shot.» Well, we arrived and were seated right away. Awesome! The restaurant seemed fairly full, with lots of kids (odd considering I would not really figure Earls as a top spot for kids.) Our waitress was nice, but it took her over 5 minutes to get to our table to say hi.
They do not have «real» menus — just printed paper that looks like it should be single-​use. Ours had definitely seen many hands and had been used as place mats too. Speaking of the menus — what happened to all the food? They have several categories, but everything seems to be the same recycled ingredients. There is sweet chili sauce or chili rub on pretty much all of the menu. Under «Mains» where I’d expect to see a variety of fish, poultry, beef, etc. there are THREE items. Ribs, ribs/​chicken combo, and fish and chips. There is a separate steak section, but come on, thats pretty pathetic.
My wife ended up getting soup and salad, and I got the pecan chicken salad. My salad was $ 17, and was worth about $ 8. The chicken was okay but the amount of crust it had on it, you would expect some flavour. The greens were about one cup of arugula, and it had about one cup of tzatziki tasting dressing smothered all over the plate. There were a few pear slices and a few pickled beets too.
As we ate our meal we saw the section getting emptier and emptier. The tables sat dirty and not made up for new diners. By the time we were done there were close to 20 empty seats around us. We could see there was a wait at the door as well, so we really did not know what was going on. As we were leaving we saw what looked lie about 10 people with party gifts, so maybe they had reserved a whole section?
So, to wrap this up all I can say is we will not return to Earls voluntarily. The food was overpriced and under-​seasoned. (We had two glasses of house wine, two salads, and split a piece of pie for $ 77) The service, although friendly, was extremely slow. We cannot understand their seating strategy at all. They should not be taking party reservations in a restaurant of that size — I can only imagine the quality of food and service for a group larger than four.

The last few times I have been to this Earls have been quite disappointing. A few months ago I went specifically for the Clam Chowder and they had burnt the pot but still served us the soup. It was really gross. They were nice when we sent it back but they didn’t have any other chowder to replace it.
Last night I went for a drinks and a light dinner with a few friends and the restaurant only had a few tables. It took over 10 minutes for anyone to come by and it was almost 20 before our drinks came out. Three of us ordered, and a forth joined who ordered around 10 minutes after. Two meals came out, and then the meal for the late joiner came out, but my meal did not. I ordered soup and salad and it took over 40 minutes to come out. Once it did, it was cold and the bread was rock hard. The waitress didn’t come by for 15 minutes, so instead of being able to get a hot soup, I got nothing. They took it off my bill but I definitely went home hungry. They were having computer issues but it didn’t equate for the entire disappointing experience. Won’t be going back to this Earls that’s for sure!

The Dynamite rolls are! We frequent Earls with usually a short wait but worth it. We find the food well prepared, service is better than average. Don’t be disappointed with poor reviews if you have never been.
Great variety!

I’ve been to Earls several times over the years. And for the most part they have decent service along with better than average food. However, the one thing I find is that it’s always hit and miss, for both food and service. You go there once, you get great service, the next time, less than admirable.
Lately the food has been less than desirable. Went to the St. Albert version on Boxing day for a bit of a family outing. There were 8 of us, so we weren’t a small group, but not a large one either. Service was good, however the food was not. Had ordered a burger and fries. Usually not a difficult meal to make. Fries came out cold, and hamburger was thin, dry and cold. Bun was dry as well. They did execute the order correctly (without onion and pickle) but past that it was sub-​standard. Had asked for pepper since it’s not supplied on the tables (only salt) and instead I got ketchup. Server never came back around again after that. hmmmff.
Overall it’s a nice place to go with a clean look and fresh design, but I’d prefer a place that looked a little less trendy for better food.
It’ll be a while before I venture back again.

Service was ok. Good deals. But the staff was very loud and unprofessional. They were the loudest in the restaurant. Eating while working. Just being generally obnoxious. Will not be going back.

I find the Earls in St. Albert to be reliable. The service can be a bit slow, but once your order is in the food comes quickly, and is consistently of good quality. I find that the waitresses are stretched a bit thin at this location, so they don’t have enough time to check in and ask if you’d like a drink refill. However, as I said, once the food is ready it seems to appear speedily.
This Earls is a lot more casual than some in the city as well, which is a nice change.

This Earls is pretty disappointing. I went out with a big group for my sisters Birthday, and it was just so «meh».
The service was horriable… extreamly slow, and not once was I asked if I wanted another drink.
The food when it finally came was only ok. defonately not worth the price you pay. I had the chicken jeera curry. And it was small and pretty much something I make at home.
My sister (the Birthday girl) had her entre order mixed up and ended up with something completely different then she ordered. they did bring her the right one in the end. But there was no real apology and no «compensation».no free drink, nothing! It was her Birthday!
It was SO expensive too. like for what it was. I’m not rushing back to Earl’s in a hurry.

Food is always a good earls standard never been bad. Nice atmosphere.
Service is just so so… nothing to rave about but if that isn’t a huge concern you will be happy

My husband and I went to Earl’s for a late night dinner at the St. Albert location.
The atmosphere was clean and trendy.
After spending 10 minutes deciding on what to order and then ordering… the server then told us they were out of the entrée I wanted and the dessert I wanted!
Nothing makes me crazier than deciding on what to order to only then be told that they are out of that item!
We settled on sharing an appetizer of pan bread with balsamic vinegar and oil, a cheeseburger, and sticky toffee pudding for dessert.
It was around 10PM and were were the only table waiting for food. Most of the staff were huddled around the bar area chit chatting.
The meal was pretty good — the prices a little high in my opinion — overall, it was an okay experience — given that the entrée and dessert I wanted were «out.»