Cogeco Cable

Cogeco is absolutely horrible to deal with. Their customer service is a mess. I have had nothing but problems the last 3 years I’ve been with them but there aren’t many other choices out there …

Cogeco Cable has the worst customer service, their support staff is rude, their wait times are longest and above all their business practices are UNFAIR. In my case I used their service for 3 year. In start of service period I paid them some installation fee. I assumed that this installation fee includes modem and labor charges. When I moved out I made a service cancellation request on phone and the representative on phone told me that your service will be cancelled on so and so date and you don’t need to do anything else. From the beginning of my contract to the the end, I was never told that the used modem they have installed in my apartment is required to be returned. Therefore, I moved out leaving that 3 years used piece of electronic installed in my apartment. Two months later I received a bill worth $ 170 for UN-​RETURNED eMTA which is absolutely unfair.
I am writing my experience to warn others. Please don’t get caught in Cogeco’s hook. I am pretty sure that cogeco will die soon unless it changes their business practices.

Short story: Cogeco sent a $ 31.00 bill to collections only 2 months after it was issued. How desperate is that?
Long story: I had internet through Cogeco for 4 months during my last semester in College. I went through all the necessary steps to have the service cancelled when I moved back to TO, but was still sent a $ 31.00 bill to the address I was no longer at. The collection agency somehow tracked down the phone number of the tenants who were renting in our house (!!!) telling them I owed money and divulging all this personal information about me. All over a $ 31.00 bill I shouldn’t have received in the first place! I know the collection agency is a separate company from Cogeco but the question is, why would Cogeco automatically send a bill to collections after only 2 months with no attempts to get ahold of me beforehand?
Oh, also, the technician who came to do the installation was hitting on me the whole time and offered to hook up free TV for me if I went out with him. Shiesty!