So I have been ordering from here for years now(back when the founders still ran the shop.) And I havent ever had an issue with any of the new management up until now. the short of the long or it is i called in for delivery and a woman who answered the phone took my order and confirmed my it with me. After recieving the wrong order I called back and told her. She got defensive and told me I was wrong and what I got is what I ordered and continued to argue. She didn’t apologize and she didn’t awknowledge the error she made even though it was different from the first convorsation we had. I asked for the manager and she told me they weren’t around. I asked when they’d be back, she said 6 or 7. I got her name«Zara» she said it was. I told her I’ll be calling back later to speak to speak with them. 30minutes went by then I recieve a call from them. I thought it might have been the manager calling to ask about the incident so I pleasi gly answered the phone. It was the same lady I had spoke with before and she called to tell me my hunband or someone called her and was being rude to them so she«called the manager» and told them about me and put a note on my file, then told me to go to another resaurant for food next time. Funny enough I was the only one home so that wasn’t even possible. I told her I didnt know what she was talking about but this was bad customer service and she should just own up to the fact she made a mistake and she called me and this wasn’t acceptable. She then started yelling at me telling me no body cared about customer service or about my order and the manager doesn’t care either about any of that and she put a note on my file. after reading a few reviews here I feel like she must be the manager and wanted to start a fight. This kind of service is disgusting and the food isn’t even that tastey anymore to be honest. I’d rather take her advice and go somewhere else for food, lol. ;p
Kathy Y.
Rating des Ortes: 3 Vancouver, Canada
Would give 4 stars but due to staff and service, 3 is all I can give. They mist or hired more students due to summer. Ive been here 5xs and make sure you het the blonde server, she knows what shes doing!!! The food and flavouring is 4/5, the portion sizing is 4.5÷5, but when your sitting around 15 minutes while the staff are sitting on their asses with headphones playing on their cellular devices, it’s not acceptable. Even to pay the bill of took us 20 min when only one table was seated!!!
Sahiba T.
Rating des Ortes: 1 Vancouver, Canada
Asian Spice’s food isn’t consistent, they change ingredients as they please. Additionally the last time we ordered take out, I was given the wrong dish. I gave them a call and was told their kitchen made a mistake, so she’ll give me a 10% discount on my next order. Firstly, don’t patronize me by saying you’ll give me a 10% discount; you give all your take out orders a 10% discount you shady shady person. And are you seriously NOT going to replace this dish knowing well that its not what i ordered, that blows my mind. This was NOT my mistake. Just take accountability and fix it. How difficult is it really to say«sure, bring back that dish back and we’ll replace it for you» and perhaps try adding the word«Sorry» to your vocabulary. It’s actually not that hard. Repeat after me S-O-R-R-Y= SORRY. I’ve had too many issues with this place and I’ve given them too many chances. Adiós never coming here again.
Dale C.
Rating des Ortes: 4 Delta, Canada
Good Chinese food made exciting with a dash of Indian spices. Nicely decorated, tastefully furnished and superb service. Most dishes are in the $ 10 plus/minus $ 2.00 range. Entertainment 2010 Book coupon, 2 for 1 makes this an awesome deal!