Access Custom Cleaners

Happy with the service; not only did their guy wait for me at the lobby, running 10min late past the drop off (extra tip there), the clothes were all folded, even the underwear haha.
Same day service.

Horrible… two shirts to fix buttons… one pants to get hemmed… work wasn’t done on time even coming aftrr the due date… was told to come next week… did so… but none of the shirts were fixed!!!
Her excuse was her outsource was… but thought all the work was done onsite?
Total bs… and $ 1.50 charge for debit under $ 15? What a jokr

The worst service ever. My drapes shrunk significantly after the dry cleaning, which is a big issue because they are customized and quite expensive to replace. Access Cleaners/​Access Custom Cleaners took them back for examination three weeks ago. I have not heard back from them since then. The receptionists are clueless and are telling me to talk to Demetrios Gicas, the manager directly. The only way I can talk to him is by leaving a message with receptionists. I left tons of messages. But the manager is not retuning my calls. I just cannot get hold of him and discuss my issue. This is ridiculous. This is not cool, because I am renting out my apartment, but I cannot do it without drapes.
I am the resident of One King West Hotel. The hotel stuff is saying that they are also not happy with Access Cleaners.
Ignoring customers is not the way to do business. I am fed up with this crap and I am not wasting my time trying to get hold of them any more. I am talking to them through small claims court.