Boston Pizza

Mediocre food, good service. Okay, this is Boston pizza where everything is prepackaged and frozen, they just warm it up and serve it. i know that. Still, when i’m in the mood for something like that i don’t mind going to Boston pizza. We had some appetizers the other night, nothing special nothing wrong. Service was very good.

The most horrible boston pizza ever. The service is shit and the food is thrown on a plate and comes out cold. The BP on warden is 1000 times better. The staff ignores you, and when they finally come over it takes forever to get what you asked for. Awful establishment.

I came here again bc my nephew & I use the bike trail nearby & it’s on the way home. He has this thing for their ‘Double Bacon BBQ Burger’ which is a ridiculous $ 12.99. I had a bite. Meh, I could make better. I had the ‘Pulled Pork BBQ Sandwich’ which was $ 12,95 with their Caesar salad which was $ 22.00 or so altogether. Way, way over-​priced. The service was slow which isn’t a lot of fun with a minor. We’ve both always loved their fries which is ironic bc I’m not spending this kind of money again. Wendy’s is right across the street & they have the ‘Baconator’ & Frosy’s. my nephew’s getting old enough to see that just bc something costs more doesn’t mean it’s better.

Came here on a Thursday night after volleyball. I think everyone else came here too so the place was packed. They were extremely understaffed that night and the waiter was stressed out. He did not hide it well. Food took forever to come. I ordered a seafood pasta. It was hard to chew.

I went here. It was 5pm on a Saturday. It was not bad for an early kid-​friendly restaurant. I’ll probably go back.

I used to love Boston pizza. I would go at least once a month and always get the thia chicken bites. However now I find the prices have gone up and portion size and quality has gone down. How can you charge $ 12.00 for 2 chicken strips cut up and call it thia chicken bites. Not to mention every time my bf and I have gone recently we see the waitress 2 times for our drink order and food order and then never again. It was so bad at our last visit we had to call over anyone that worked there just to get the bill which still took 15 mins to get to our table. I will never go to Boston pizza again. Horrible food horrible service, definitely not worth it.

really overpriced, small portions that dont taste good and the service is horrible.
look at the picture i posted… the pizza was smaller than my hand. They charged over 10 dollars for it… it was salty and did not taste good. The service was slow, inattentive and borderline discriminatory.
their pecan in the salad came in large super candied clump that would break your teeth if you tried to eat it.
The chicken parmigiana was a deep fried chicken similar to a mcchicken patty. and the sauce was not seasoned enough. overall just not good
looking at all the reviews i dont see how this place is surviving.

Grabbed a bite to eat here today while waiting for my car at Canadian Tire. There was an issue with my food (hot sauce instead of french dressing for the salad), however the manager was fantastic and remedied the problem right away — many thanks. We will be back for the helpful service but with lowered expectations for food.

Horrible experience! bad service, rude staff. We took our friend out for her bday during our lunch hour and decided to pre-​order to save some time. We were seated and then forgotten about. We sat there for 10 minutes while the manager, and two waiters walked around us. No one came over to get our drink order. No one came over to advise us if our order was still getting prepared. We eventually approached a waiter who simply said he thought we were already taken care of — still didn’t come to serve us. We then approached a young man who was not in uniform (we assumed he was the manager) and told him we had been waiting and no body acknowledged us, to which he replied that’s impossible, at that point another waitress walked by and rolled her eyes at us. We left and took our business elsewhere.

I have tried this chain before and wasn’t impressed but that was 2 years ago. I thought I’d give it another chance and went to the one by my place.
Décor: It’s new but dated in its look. Just does not look put together more of an upscale dive bar.
Food: kids like the pizza but how do you screw up pizza? Pasta with cream sauce tasted grainy and over cooked. Burger… could have bought it at costco… And a lot of msg.
Service: friendly and attentive. I liked that they had a book of ingredients to check. My kids have peanut allergies so that was comforting.
Would I go again? If I took my wife here, she would divorce me so would have to wait for another night when she’s out with her gal pals and I’m left with the kids… But Mcdonald’s comes to mind except they don’t serve beer.

I wouldn’t recommend this place to a dog. I can’t believe the CEO is a Dragon. He has no business giving advice on anything based on the way this place is run. The food is disgusting and the service was a joke. No idea what prompted me to come here with so many great places in the neighbourhood.

Based on its name, Boston PIZZA should be shooting out some pretty epic pizzas! Unfortunately, this was ONE OF MY WORST DINING EXPERIENCES!
First of all, I ordered the Baja thin crust pizza. Upon its arrival, I noticed that all I could see on the pizza was corn throughout, two pieces of diced green pepper, and one piece of diced red pepper. I asked our waiter if this was really what the pizza was and he quickly responded yes. He thought again and looked at the menu and said oh, they forgot the cheese. Pretty big thing for the the kitchen to miss on a pizza, but if there was no cheese, then there was nowhere for the peppers and non-​existent onions to hide!
When I asked to speak to the manager, our cocky waiter began to defend himself and repeatedly asked if I really wanted to still speak to the manager. The manager was a soft spoken nervous guy who couldn’t give any explanation for anything, and kept defending the restaurant. I just sat there watching my 3 friends eat their meal — I wasn’t going to spend any money there and wait for another comical meal with that level of service.
The manager eventually came back and told us that the two pops that someone ordered were on the house and that we got 20% off our bill. At least there was that, and at least the manager apologized.
Safe to say I’m never going back.

Come-​on! What a joke. The service was some of the worst I have ever encountered. From the wait staff and the manager.
My boyfriend and I are one of three tables in the whole restaurant.
10 minutes for anyone to acknowledge our existence.
Our drinks come, we order: An appetizer, A pasta dish and A pizza dish.
10 minutes later, our waitress comes by to inform us that they are out of the appetizer we ordered. We are given a menu to pick a new item, along with a very pathetic and half –assed apology.
Another 10 minutes go by before our waitress reappears in the dining room to ask us our new appetizer order. (Where on earth she was for 10 minutes is a mystery.) At this point, we express our annoyance that we don’t want an appetizer that is going to come out after the meal.
(Little did we know that the food would take forever).
The manager brings our food out. That was appreciated until he opens his mouth and gives an awkward sorry and blames the kitchen for not telling them about the appetizer situation.
My boyfriend eats about ¹⁄₃ or his meal then looks at his pasta… it looks like it’s missing something. It’s a taco or nacho pasta or something. It had never come with the toppings.
We inform the waitress, who seems stunned and asks us if we want more toppings.
I try to explain that his dinner never came with the toppings. She still doesn’t get it and asks us again if we just want her to get us some «more» toppings.
Annoyed we agree and she brings them out in little containers with lids on them and plops them in front of us with a half-​assed sorry.
We eat our bland, greasy food. Then we wait 15 minutes for our waitress to resurface to ask her for our bill. We pay, we leave.
My boyfriend contacts the GM of this Boston Pizza location. He gets a response where the GM blames the manager and the waitress for being incompetent and offers us $ 20.00.
Maybe I’m a hard audience, but $ 20.00 for an experience this horrible is insulting.
Going to stick with Jack Astor’s or East Side Mario’s, or any other chain restaurant. At least if they screw up THEIR shitty food, they know how to treat their customers with respect.

Bleh… I don’t know why I ever bother going to chain restaurants. I’m always disappointed.
I tried one of their *new* salads. The Santa Fe. Lets just say they are VERY generous with the lettuce and acidic vinaigrette.mmmm. And insanely stingy with the guacamole, beans, and corn (you know. the things you actually want).
Lets be clear… I LOVE a good salad. However to make an awesome salad, the lettuce to topping ratio is key. A huge pile of salad greens soaked in vinaigrette with a few little toppings on the side is unacceptable. And why a piece of garlic bread on the side? Doesn’t even make sense. Oh ya and this cost me $ 14 with tax.

just a normal Boston Pizza. bartender prolly chould have asked me the size of beer before she started pouring though. «oh. the big one please» ;)

We stopped in here for lunch today — we haven’t done boston pizza for a while.
Pros: Patio with decent amount of seating
Food ~ meh. I liked the shrimp tacos I had, they were light enough, and a good portion size for me. My bf ordered a double bacon something burger — which he exclaimed part way through the meal as being cooked from frozen (ha ha, he’s used to too many gourmet burgers available in our hood). Boston Pizza isn’t gourmet, so that’s probably not a fair comparison. But this place, is what it is, a sports bar/​resto chain.
Our service today was ok, it started to fill up as we were getting through our meal and the server seemed to manage ok.

What a horrible experience! The only positive is that 4 of us were seated right away. It took 10 minutes before our server acknowledged our existence. It took another 10 minutes to get our drinks. It was at that point we realized there was only a single waitress on the Restaurant side with exactly 9 tables at the time. We placed our food order after the drinks were served. The waitress did not write down our orders… I’m never impressed by this practice. The food arrived… I ordered the Jambalaya Fettucine… but with the whole wheat linguine instead. No whole wheat linguine and the food could be best described as warm. The fact was 3 of the 4 orders were incorrect. I took forever to get a pop re-​fill. No parmesan cheese ever came. I walked over to the service station and picked it up myself. Sorry but 3 out of 4 unsatisfied customers doesn’t cut it.
I had a much better experience at the Oakville location off Trafalgar about 2 weeks earlier.

Well took a chance after reading the reviews, service was good, food was quick, tasty and hot and it was busy lunch time.
Portions were large, ingredients were fresh.
I would return.

Good place to catch a beer, watch the game but don’t have high expectations for much else. Been here twice and each time service was painfully bad. Some of our food was cold and our table was finished eating by the time my friend finally got her salad (yes, we ordered at the same time). Couldn’t help but notice the table next to us sent back two of their meals as well. Okay food, okay atmosphere. Expect to wait for everything…

I’ve seen this Boston Pizza hiding back behind the Canadian Tire at Lakeshore and Leslie for a while now. I kept thinking ‘poor little Boston Pizza. I bet no one even knows you are back there in the shadows’.
So last week I went to this Boston Pizza for dinner. To my delight and surprise, there was alot of customers. It probably helped that they have a bar section with a bunch of huge screen TV’s showing the hockey playoff’s. There was also some TV’s showing golf, baseball or whatever else else is on at the time. The REAALLY big TV’s had on the playoff’s. Some guys sitting at the bar with a beer, watching the game. Some couples sitting in booths enjoying some pizza.
The waitress was really friendly, service was quick. The food was good. And the prices were ok. I’d come back to this Boston Pizza again.