The food was okay(the patty tasted okay but was dry as hell), but the staff experience was abysmal. The guy at the register spoke barely above a whisper and I couldn’t hear a thing he was saying, nor did he seem to be able to understand me when I was asking how much certain things cost and he kept entering the wrong items into the register. He may have been a trainee, which is tolerable and understandable, yet I still couldn’t hear anything he was saying. Still, I was polite and courteous. The ice king of a supervisor(?) stepped in to take my order in frustration, entered the wrong things(left over from the previous guy?), and I asked why a plain kid’s burger and a plain cheeseburger and a side of bacon were $ 17.60, thinking something was ordered wrong or that combos were entered by mistake. He walked away and said that it had already been ordered if wanted to know the prices I could check the receipt on my own. Wow. For the record, I did check the receipt once I got to the table and, yes, both items were entered incorrectly – similar to what I ordered, but more expensive versions(i.e. a child’s plain burger with a side of bacon was entered as a more expensive Western Bacon burger; a plain cheeseburger was entered as a more expensive ½ lb Original). I just didn’t have the energy to deal with resolving this or turning this into a thing right there. I just wanted to eat and go home. There was also a large pile of swept-up garbage sitting in the middle of the floor, unattended to, which was unappealing to have to eat next to since half the seating area was blocked off with paper signs and chairs and there was nowhere to eat except next to the garbage pile. Never having been to a Carl’s Jr., I was curious to try it but now I’m mostly irritated at myself for not walking out when I first started ordering. The experience in this location was a huge turn-off that tainted any enjoyment I had from the(expensive) food.
Angelina C.
Rating des Ortes: 1 Toronto, Canada
Grossest hamburger I’ve ever had! The texture reminded me of really cheap chicken nuggets. Very expensive, given the horrendous quality. Avoid at all costs! There are so many good hamburger places on Queen Street, there really is no need to go here.
F T.
Rating des Ortes: 2 Toronto, Canada
Got the burger with the onion rings and bbq sauce. And fries. It was slathered in sauce and ketchup. I hate ketchup. Fine my fault lets try the burger… aaaand… tastes like a grocery store frozen burger. I can tell it was cooked a while back and is just held at a temp. Definitely not fresh. Weird fake seasoning. Fries were ok, but the oil tastes funny. Not dirty, just funny. Bun was good. Place looks pretty and the cashier was really nice therefore 2 stars not 1.
Adem A.
Rating des Ortes: 1 Toronto, Canada
I was very hungry and decided to try this place for lunch. I have been to Hardees in the USA, but never Carl’s Jr., same thing so whatever. As I walk in two ladies looking at the menu decide to go to A&W instead. There you go Unilocal,women are smarter than men. I got the classic thickburger combo. The fries were alright and they do give you a lot. I am though noticing a trend with places like this and Five Guys to give a lot of fries to mask over their average burgers. As for the thickburger it was pretty awful. The burger patty was dry and tasted like a frozen PC patty. There was far too much mayo which had my burger sliding out of the bun. The reason I rate this place so low is how the burger made me feel after. I felt terrible and was sluggish for the rest of the day.
Arielle G.
Rating des Ortes: 3 Toronto, Canada
I don’t understand why this place has such a low rating, I think it’s really good! I’ve come here a few times throughout the summer as I worked nearby. Yes it’s just a fast food place but I thought it was pretty great, especially coming from the states and all. All I’ve ordered there is their regular burger and fries, nothing fancy but did the trick! I love a good burger. I also recently tried their lattice fries poutine just because. It was good but kind of really soggy. My friend dumped her fries into my leftover cheese and gravy when I was done and there was enough for her to have a poutine too lol! Definitely a good go to for yummy, cheap ish comfort food!
Alex C.
Rating des Ortes: 1 Toronto, Canada
Came here after a long day and starving. Usually this makes everything taste much better than it should. When I asked what is their signature burger the manager on duty pointed out all their premium burgers at the ½ pound point. I was put off with that as those are definitely what made this restaurant famous. Then when I asked for a combo, they asked if I would like to make it into a poutine and shake. I asked what is the price point and again the manager did not know the price premiums and just rang me up. The price went from 12. xx to 20. xx There is no discount given to substitute the drink for a shake and fries to poutine. They just charge you a combo price then tack on a full priced shake and poutine price ontop. Price being one thing. The quality of the burger was meh. Very very meh. The fries were warm at best and when I complained back to the manager before walking off. I was treated like an idiot to say those are freshly fried. I can only say good luck to this Yankee venture into Canadian waters. I can see this following in the footsteps of the bullseye that failed miserably in not understanding the Canadian market place. I will definitely not be back and do not recommend this. Save your money and walk over to A&W get satisfied with a better burger and better service and leave with a few more $$ in your pocket.
Shawn l.
Rating des Ortes: 1 Toronto, Canada
The Carl’s Jr. on Queen St. uses a different type of meat that taste something like Mc Donalds. If you want the original Carl’s Jr. go to the location on Yonge and St. Clair. Fair warning!
Tom Fjord ..
Rating des Ortes: 4 Toronto, Canada
Stopped by this place yesterday and was overall impressed. Had the original burger combo and tasted similar to burgers from Five Guys or even Hero Burger, and about the same price range as well,($ 10-$ 15 for a combo meal) which is not too bad for this type of food chain. I did not expect servers to bring the food to you at your table if you dine in which was awesome. This location was previously a HMV Store and I was also impressed by the renovation for this Carl’s Jr, as it had nice décor. Sort of like of the burger version of Starbucks. I highly recommend this place if you are looking for a place to eat on your«cheat day» if you are on a certain diet/work out plan. Oddly enough, I did see a couple of guys who were«bros» eat dinner here with their red Goodlife fitness bags, as they joyfully gorged on their burgers & fries meanwhile fist bumping each other due to the satisfaction of the meal. And then a part of me died inside. Overall, good burgers.
David N.
Rating des Ortes: 2 Toronto, Canada
So I was in the neighborhood at around 9:15 on a Wednesday morning and I noticed that Carl’s Jr was open. I walked in figuring I could get a breakfast sandwich of some sort, but I didn’t see any breakfast items on the menu. I asked the server — who was evidently in the bathroom at the time — and she told me that location doesn’t serve breakfast.(I wanted to ask why the heck an establishment that doesn’t serve breakfast was open at 9:00 in the morning, but figured I’d just roll with the punches.) Instead I decided to go with a burger, having never actually tried anything here before. I eventually settled on The 1/3LB Western Bacon Thickburger, which, as per the website, comes with«a 1/3lb. Charbroiled Black Angus Beef Patty, Two Strips of Bacon, Melted American Cheese, Crispy Onion Rings and Tangy BBQ Sauce, served on a Fresh Baked Bun.» First of all, that«fresh baked bun» was incredibly stale. It tasted as though it had been baked the previous morning(if not the morning before that). The American Cheese was not even slightly melted, and the onion rings were soggy. The patty itself tasted as though it came out of one of those meat drawers and had in fact been sitting in there for a few days. It didn’t contain even a hint of juiciness. The tangy BBQ sauce was fine, although it tasted a lot like a generic Bullseye-type sauce. The bacon was microwaved. All in all, Carl’s Jr. is a bit of a disaster. Did I mention this burger cost me almost $ 10? I didn’t get a combo.
Darren L.
Rating des Ortes: 5 Scarborough, Canada
Basically tastes like Burger King if it was Burger Emperor. The meat is cooked similar to BK but the buns and condiments make it so much better. And since this is a USA chain, the burgers are all huge and cheap. If you want a great fast cheap meal, come here. Oh and get their app first and if you add your credit card to it, you get $ 10 free!
Lesley L.
Rating des Ortes: 2 Toronto, Canada
Ehhhh. A burger chain hailing from the States, I believe this is the first spot they’ve opened in Toronto. The space is really large for a fast food joint, so your likelihood of getting a spot for a quick burger is high. On my visit, I ordered the Star burger plus bacon ranch fries on the side. Tip: The combos aren’t very good — you really don’t get much of a savings and is basically like ordering each item separately/added on to your burger. The burger was pretty large diameter wise, but not a very thick patty. The vegetable toppings seemed pretty fresh. You don’t get to choose what’s in your burger. I regret getting the bacon ranch fries — for about $ 5 you get a large box of fries with a large dollop of ranch dressing plus bacon bits on top. The fries are like the frozen kind you get out of the grocery store. I suppose if you come in with zero expectations beyond what you’d usually get from any food court or drive-through, it wouldn’t be so bad cause it’s exactly what you’ll get.
Martin S.
Rating des Ortes: 3 Toronto, Canada
The burger I had was from the menu on the left, the regular burgers for regular folk, nothing spectacular required. It was so good! Half of it was wrapped in paper so it could be held easily without the toppings falling out or getting any on your hands while chowing down. Nice, fluffy sesame coated gigantic saucer of a bun fit the burger perfectly and with crispy lettuce arranged nicely and I was in burger heaven. We ordered a couple combos, choosing the small combo deal, and we shared the fries. One order of fries was the ‘CrissCut’ version, lightly seasoned and kind of a ‘ripple chip’ idea where the potato was cut into a chip shape with diagonal grooves that sometimes made perforations… worth a try! The other combo included their onion rings which were heavily crispy, almost crunchy on the outside, and on the very opposite side of the spectrum from soggy, and quite different from the standard Toronto onion ring you’d get at a greasy spoon diner. The portions of the small combo items, the drink and fries, were very generous and with refills on the drinks, there was no need to supersize anything at all. A very satisfying meal for two costing $ 24 total with tax. I will go again, especially considering what I was hoping for: a stellar spot to bring weary Queen St. touring shoppers, who have exhausted themselves and are looking for a nice relaxing roomy restaurant amid the hubbub of shopping paradise. Go! You won’t be disappointed.
Wilma R.
Rating des Ortes: 2 Toronto, Canada
This place is talked about more than it should be. The burgers are good but not amazing. I didn’t get a milkshake because my friend says they’re too sweet, and also not that amazing. Overall, this place is good, but just not amazing. Way too hyped up based on the success of it’s locations in the USA.
Joel L.
Rating des Ortes: 1 Toronto, Canada
I came here because I’ve been to one in Los Angeles and had fond memories wig It. Unfortunately it was completely different and I will not be returning. Food: 1/5, I got this monster looking burger with way too many jalapeños. The cheesy fries were the worst I’ve ever had — just weird shredded cheese with Taco Bell meat sauce. It was also super greasy in a bad way. Service: 3/5, this was weird. The menu was super confusing and even the cashier couldn’t explain how much things would cost(like combo or single or upgrade etc.) It was although nice to have them being the food to us. Ambience: 3/5, nice décor and a great restaurant layout overall Price: 2/5, really overpriced for fast food. We all spent like $ 15+ here(rather go to a real restaurant)
Geraldine G.
Rating des Ortes: 3 Toronto, Canada
This is one massive space. They’ve utilized the space by offering a myriad of seating options. So whether you come on your own or with a hoard of fast food loving peeps — you, my friend, are set. There’s a separate milkshake bar. If you want to hang out at the bar, I think that would be a funny past time but to each their own. Alright. Completely clueless about this American chain until I heard the buzz about it. After trying it, I will say, it tastes like Burger King. That’s not a bad thing. I like whoppers but I wasn’t quite prepared for its similarities. In fact, for me, Toronto has some sad Burger King locations like the dufferin location. In such desperate need of a remodel, this Carl Jr’s to me, is an upscale modern version of it. They spare no expense in saying they are all about burgers and milkshakes. I tried their Chocolate Gorilla Shake(chocolate banana). It was tasty! I would probably go back some time. It’s extremely clean, service was fast, wifi if you need and I loved the variety of options for milkshakes. By far, not the best fast food but not the worst either.
Silas N.
Rating des Ortes: 3 Toronto, Canada
Let me preface my review by saying that I’ve only tried the crisscut fries. The place itself is pretty big. Used to be an HMV so was surprised this place took over. It’s nicely decorated and fits with theme. My first time in a Carl’s Jr. I only ordered the crisscut fries since this was a late night stop. While the texture was fine, it was far too oily for my liking. I couldn’t escape the feeling of unhealthiness each time I ate one since it left a shiny oil mark on my fingers. Perhaps I’ll give the burgers a try next time but I hope they’re not as oily.
Tony F.
Rating des Ortes: 3 Toronto, Canada
It’s odd that during all my travels in the U.S., I’ve never stopped in a Carl’s Jr. As much as I don’t get to fast food burgers very often, variety is always welcomed. Also like the variety of burgers offered, and more importantly sweet potato fries. Albeit a little on the pricey side for quick serve. Chic little spot with a separate shake bar in the fashionable Queen W. Let’s see if they manage to stick in the 6.
Michelle K.
Rating des Ortes: 3 Toronto, Canada
It was A-OK. Not super duper awesome, but still not bad. I had never heard of Carl’s Jr before so I thought I would check it out. My first visit was for breakfast. Yes, they have their growing pains. I got in there at 7am and ordered my breakfast combo and they said it would be 15 minutes. 15 minutes turned into 35 minutes. I felt bad for the cashier, she was so sweet but definitely looked nervous and uncomfortable. But kudos to her for being so exceptionally sweet, she tried to make us happy even though breakfast was taking so long. What had happened is that the night staff forgot to make the biscuits. Ah, the problems of a new store opening, you have to give these new businesses a bit of a break, it’s very difficult opening a new store with new staff, and especially a chain where not everybody knows what the choices are. Customers are usually indecisive and asking a lot of questions so the time at the register is triple the time of a known fast food chain. Anyways, back to breakfast, they gave me a free order of tater tots to compensate, which was delicious. I was in such a rush after such a long wait, I accidentally took the other person’s sandwich and ran out the door to get to work. I had to go back and when I did they gave me the correct sandwich. It was actually very good! Sausage AND bacon, but I couldn’t really taste the bacon because there were only a few thin slices, but it still tasted pretty good. The coffee was horrible. I hope they learn from McDonalds and invest a little more into their coffee and get a good strong Colombian coffee that is delicious, you guys are closer than McDonalds for some businesses and cheaper than Starbucks. Get your coffee right and we will buy it from you instead of the competition. I’ll give their coffee another chance in a few months after they adjust a bit. The one thing that was disturbing was watching the large tv while waiting for my order. The only thing that was playing was Carls Jr commercials. Ho-lee what a bunch of chauvinistic commercials! All with scantily clad women, men that appear like losers staring at the women… very horrible commercials. Totally unimaginative and meant to please and relate to the dumbest males ever. I figured I should try their burgers before I write my review so I tried the Guacamole Bacon Thickburger. The burger was 1⁄3 lb of meat, and it was actually quite juicy. It tasted pretty good, but the bun was larger than the burger so the first few bites were just bread and onions, not awesome. It was a bit of a mess eating it but it was a LARGE burger and also had fries and a drink. It was over $ 11 so would I buy it again? Probably not, I can buy a better meal for that price at the restaurants in the area. Luckily, the TV had CP24 this time, much better. Would I go back, well, yes but I would not buy a thickburger unless I hadn’t eaten for a few days. I wouldn’t mind trying their regular burger. But I wouldn’t come here on a regular basis.
Alana C.
Rating des Ortes: 4 Toronto, Canada
I am a fast food junkie. I love fast food of the grossest varieties. CARL’S JRROCKS! I ordered the Original Star Burger with Cheese. It was so good — juicy, great toppings, slightly too much onion but I can survive that. I enjoyed every bite of that burger. I had criss-cut fries and a chocolate milkshake. The fries were good when they first came out but started to go limp and floppy as they cooled — needs improvement. The onion rings were dry and not very good. The milkshake was amazing. In fact, at this location there is a full milkshake BAR! Overall, we had a fun Friday afternoon! The line was long with people itching to try it out but it was not too difficult to find a seat as a lot of people were eating out. The inside is a beautiful look at a modern fast food eatery. Definitely pop in for a try. A fast-food junkie’s delight. Just up your game on those sides, Carl Jr.
Karen L.
Rating des Ortes: 2 Toronto, Canada
I’m not a fan. The overall experience was pretty meh. They had so many employees and most of them just seemed to stand around not doing anything. This is your first day on the job, at least look busy even if you’re not. I do have to give recognition to a couple of guys who were very courteous and asked if we needed a refill, if one could take our tray, etc… The cashier overcharged my friend and I wouldn’t be surprised if that happened more than once throughout the day. How does a small combo cost more than a large? Oh, I know, it’s because you charged for each individual item! Prices on the menu were not clearly displayed. They said that info would be updated in the next week or so. Why are you open if you’re not really ready to be open? The burger patty was not juicy. It was kinda dry. The bread was good though. The fries were good too. You get free refills on drinks, self-serve. That’s a bonus I guess. All in all, not the most impressive«Grand Opening». I doubt I will return.