Cyclemania

I’ve had 3 bikes in for tune ups and repairs this season. Had to replace a bike that was stolen and in general a tough bike year to date.
Sanjay & Aidan have helped me all year, given me advice about fixes needed and never tried to sell me something I didn’t need.
Great service, insanely quick turnover on fixes (literally same day sometimes) and pricing seems very reasonable.
If you want a bike mechanic to be loyal to — this is my place.

After having problems with my shifter, another bike shop told me my chain was worn and talked me into a new one after barely a month of light riding. Fool me once. Brought it to Cyclemania when it happened again and they immediately identified the source of the problem (and found another one!) Two quick adjustments, 20 minutes and $ 20 later I felt like I had a brand new bike. I would highly recommend these guys. They’re knowledgable, friendly, fast, won’t sell you stuff you don’t need, won’t talk down to you, and the prices are more than fair.

I think they should be more relax and speaks more nicer on the phone. I called and ask what type of bike they sell and got a sped answer like he didn’t want to talk. Then I ask if they carry Specialized bike and no i inly carry Canadian brand like you should only buy Canadian or don’t buy respond. I hope he’s not your company regular guy that answer the phone because it already turn me off.

I like this place a lot. I bought my bike here and all the accessories. Whenever I need something fixed they take care of it, and sometimes on the spot, if they’re not too busy.
Pricing is fair and they know their stuff.

Great people, very good deals. I bought 3 bikes there and I will get more down the road.

These guys are seriously awesome. I’ve gone in for tune-​ups and general fixit jobs, but have come out with so much more. They even gave me replacement pads for my Nutcase helmet because they were «lying around.» And they have done countless chain oiling for me. They are the best when it comes to customer service, even when I’m that annoying first customer of the day… :)

Cool place, very friendly and packed with stuff. I came in for an armband for running and got exactly what I wanted!

I am so POed right now. The BF needed to pick up a new U-​lock so we came in here. He picked up one of the large Kryptonite ones for $ 40 less than I paid for a short one at Pete’s last season. AND because he had cash on him, they didn’t charge him tax.
What the H. Next time I need any products, I am coming in here for sure. Cash in hand.

Had my bike stolen last weekend so was currently in the market for a new bike. Heard that Cyclemania had a good deal on their SE Bikes. Stopped by early this afternoon and waited to get served.
One of the reps asked if I had any questions and I asked to try out his SE Draft. He gave me an SE Lite instead, took my credit card (in case I would steal the bike) and let me take it out for a test spin.
Wasn’t too impressed with the bike, especially for it’s price, but still wanted to try out the SE Draft to compare. Upon my return I asked him if I could try it out. He simply said «well it’s pretty much the same bike, but has a coaster brake instead. It has less stopping power». He told me they’ll have more in stock in my size at the end of the month. He then walked back to fixing the bike he was working on.
I felt as though customer service could have been better.
a) He didn’t even let me try the bike. Even though I mentioned it was the one I wanted to try in the first place, and wanted to test out the coast brake.
b) You certainly don’t feel welcomed, or treated with any respect.
c) He didn’t even return my credit card to me! I had to ask his fellow employee to pass it over.
I felt brushed off and as though I had wasted his time. I walked up the block to Broom Wagon Cyclery and was treated way better!
He let me try out multiple bikes, gave his advice on sizings, and offered several discounts on accessories. I didn’t buy a bike off him either, but it was simply due to not having the proper colour in stock. But when they do have it in, I’m going to bring my business there, and not cyclemania.
You lost out on 600 $ worth of business from this customer cyclemania. A little bit of effort goes a long way.
–Patrick

I went to a couple of bike shops over the weekend looking to buy a new bike — it was like pulling teeth to get someone to help me. I had a basic idea of what I wanted, a flexible budget, a tonne of questions and I was looking for test rides. The difference in service between this bike shop and the others I visited was night and day. As soon as I walked in, someone immediately started to help me (key point — they have enough staff) and he was amazing. He setup 7 different bikes for me, was knowledgable about the differences in geometries, components and brands and didn’t rush or upsell me.
The good:
— the BEST service I experienced by a significant margin
— they chopped the bars down and swapped out the seat at no charge
— free tuneups for 2 years
— the most bikes that were built and ready to go in the shops I visited (all east of Yonge)
— bike slightly cheaper here than list price/​other stores
— bike was already built so I took it home 30 mins after buying it (it only took them 30 mins to install my accessories, modify the bars and do a final tuneup)
The bad:
— limited brand selection IMO (but they have good brands so maybe that’s ok… it’s probably better for me not to be confused by too many choices)
— at the top of an enormous hill (if you ride your bike there)
— when it’s busy I feel like I’m in everyone’s way (speaks to the number of staff working)
— not a super good selection of locks
I will shop here exclusively (barring emergency items like a flat across town or something unavailable). The service made such a huge difference to me. I had 2 friends with me and they commented that they were also going to start shopping there because it was a completely different experience than at the other local shops and the service was very customer-​centric and helpful.

I was kinda on the fence about checking this place out because I heard a few bad things from people about their customer service, but I figured I’d check them out anyway. Maybe it was because I was direct and to the point, because I knew what I was doing, because I had a screaming fussy toddler in tow, or because I have boobs, but I was approached really quickly by the shop owner.
I came in dragging my hubs because it was time to buy some bike helmets and he was sulking because he felt wearing one would ruin his rep of being a bad ass on his newly acquired hybrid with attached panniers (yes that’s sarcasm). The owner let us all try on a variety of helmets until we found one that suited and fit us as well as let us check out the baby bike seats. We ended up picking up 3 helmets and a Copilot seat (cheapest on the Danforth by $ 40 including install by the way) and were out of there quickly with no fuss.
Upon returning to the shop to have the seat installed, they asked me to come back an hour later — which I did, to discover that my bike hadn’t been touched. The owner took one look at me and my tapping foot and installed it in about 10 minutes (why did you need an hour). To make up for it they also did a few adjustments that I had asked for without charging me.

Sometimes I am a douche! About 15 mins before closing on a late Sunday afternoon I decide to try one more bike shop and cab it to Cyclemania to checkout their selection.
It wasn’t bad, and quite frankly I was ready to buy the 2010 female frame Opus they had hanging in the window, sadly they had other plans.
The bike needed to be built and they weren’t sure if they had any more in stock. I found this to be ridiculous since they had bothered placing it in the window in the first place.
The guy barely made eye contact with me when talking about the bike, in fact he was doing something at the register and had his back to me when he spoke.
All I could make out was him saying to try them tomorrow and they might have a bike ready. I didn’t go back… if they couldn’t be bothered neither could I.

This shop deserves to get bumped to 5 stars. In the year since I wrote the last review I have come in a couple times with issues (I ride 70 km a week or so and my bike takes alot of torture) and every time they have fixed it on the spot.
Not only that, I am charged such a small amount, it turns out to be an incidental expense «Just make it $ 5.»
They are not out to rip you off at all. There is no BS. No hemming and hawing about what could be wrong, no upsells. They find a part in the back that works and slaps it on. Done.
I will definitely not be going anywhere else.

I’ve had two quick fixes done here and have been very satisfied with both experiences. I just drop by (once on a busy Sunday afternoon) with my bike and the staff have been courteous, responsive, and helpful. The prices are great and I found that the merchandise is reasonably priced.

I’m going back here today to get a bike. I went to four shops around downtown and this one had the best deal. They had a decent selection of bikes. I’m in the market for an upright commuter bike. They had a Miele upright from last year that was $ 399. The guy working there said he’d change the seat so that it’s not a quick release for free. He also said he’d throw in a bell free of charge too and tune-​ups for a year are free too! That to me sounds like an excellent deal!

The place to go if you’re in the area and even if you’re not. They have the BEST prices I have seen, and they have a no BS-​attitude policy. And by that, I really mean it– other places sometimes SAY they are customer focused and don’t have the typical «bikers’ attitude» but this place really doesn’t. Staff are super nice, to-​the-​point, and they like to serve you. It actually seems to make them happy when they get you up and running again.
They have an ongoing $ 25 tune up special which is great!
Also, I have had a number of quick-​fixes I needed on the spot and they have always been courteous and done them.
I left a competitor’s bike store closer to me (no names mentioned) and tried CycleMania. I then gave the competitor’s store another chance. I dropped off my bike at the competitor’s store, walked out, and thought about it a bit. «I don’t have to put up with that BS.» I called CycleMania who said they’d do the job on the spot if I came in. I went right back in to the competitor’s store, cancelled my order and got much better service at CM, on the spot.
Thanks CycleMania!!!

So many choices for bikes, it’s almost dizzying to think about! I had no clue bike shopping could be so extensive! And expensive! Well it is! From road bikes, dirt bikes, mountain bikes and whatever else there is, the choices are overwhelming.
Cyclemania is a great place to go if you’re looking for a bike. The staff here knows bikes and they can answer any and all questions. Not really digging the manual labor of a bike, well they have the solution here. They actually have an extension that you can buy on your bike, that actually makes your bike an electric bike. hahahah talk about weird. just imagine seeing someone on the street on a seemingly normal bike, yet they are not pedaling. That seems weird, no? Anyway, if you’re interested in an electric bike, this is the way to go!