FedEx World Service Centre

Terrible! Ordered a package that should have been here 2 days ago, It got stopped at customs and they held it. So no I don’t blame Fedex for that, but customs released my package this morning according to the tracker, it is now 10:40pm and my package didnt make it today even though I did pay extra for priority shipping. Even worse the date for arrival still says «pending» I can only assume this is some sneaky way for them to try and avoid their refund policy by now not giving me a scheduled arrival time?

Dealing with FedEx is like dealing with any large organization– it’s hit-​and-​miss. I had a horrible experience with Customer Service on the 1 – 800 numbers (3 different agents; same bad service) but the day was saved by the Team at the local depot, 215 Lakeshore Blvd. E. Not only did they solve the issue while going above and beyond but acknowledged that FedEx messed up.
The other great thing that I would like to mention about this location is that they saved me from a very embarrassing situation. It was late afternoon, the ship deadline was looming and my IBS-​D symptoms kicked up with my US colleague standing by. It was the worst time for them to find a team member to escort me to the washroom but they did. Now that’s service!

I know how futile it is to write this review, because FedEX moves the world around, and that ain’t gonna change. But holy hell. What an ordeal. Must. Tell. Someone.
I have lived strictly in super large cities as an adult, so I don’t have a current driver’s license. I do, however, have a photo health card and a wallet filled with pieces of ID with my name on it. I presented it after my husband rented a zip car to help me pick up a whole whack of packages. They wouldn’t take my ID. OK, well what are we going to do about it? I can’t be the only one to face this pickle.
I asked if they could call the sender to release the package, the dude helping me said no. I asked if they could redeliver, he said no. After being visibly agitated and laughed at (yes, he giggled at me while I stood there struggling with what to do) he finally called someone else over. The new lady then said they could call the sender. Progress! When they called at first the sender didn’t answer so I tried from my cell, they then said I couldn’t call. OKKKK. I asked them for their direct FedEx line so this woman could call back and release the almighty parcels. They said she should call the 1 – 800 number. WHAAAT.
At this point, my normally sweet-​as-​pie husband lost it. I don’t blame him, but I tried to keep it as Canadian as possible and finally the first guy (the smug one who laughed at me, what a peach) got the sender on the phone. Hooray they finally agreed to give me my stuff. As I was leaving I could see the employees through the glass window mocking me. All I did was ask them repeatedly to help me resolve this wonky situation. Did I lose you there? Oh probably, I’m pretty pissed.
Rules are rules for a reason, and I get that, but there’s always a way to fix it, and there is no need to make paying customers feel like crap. My one wish for these smug folks who almost ruined my day? I hope they work at a FedEx depot forever. Forrrreeeevvvvveeerrrr.

Totally dishonest and shady company. Ordered a product from overseas valued at around $ 50. A month after receiving the shipment a bill shows up stating that I owe an additional $ 25 (this is on top of the original $ 20 S/​H fee). About $ 5 of this fee was for taxes and duties the rest was for some nonsense processing fee on the part of FedEx.
Will never be using them as a shipper again.

i called fedex today and the girl who spoke to me was very angry when i told her that i want to change a package status from held to pick up to delivery and it should be guaranteed delivery by noon tomorrow. It’s an international priority package that suppose to be at my door today at noon, however custom delay made it missed today delivery, so according to scheduled, it should be guaranteed delivery to my door by tomorrow noon anyways. But she told me because i changed status to held for pick up, now it’s not guarantee anymore. Then she got angry because i said that’s not a good service Fedex have. She yelled to phone and talked very fast as if doesn’t want to deal with it anymore. Then i asked for her name, she mumbled really quick i can’t even hear her name, maybe Christina? then she said ok so you want to talk to my manager then put me on hold without my consent! (i never asked for manager) During the whole conversation i was calm and my tone didn’t raise at all. But she was an opposite! How great is that! Then the manager told me the package can’t be guarantee deliver but i said could you guys call me if it’s not going to be here at noon tomorrow so i can arrange a time for pick up? (which i give my extra time for something i shouldn’t because i paid such a high price for international priority) then he has no problem with that! Because i have to leave the country tomorrow night and it sounds like Fedex don’t have a good customer service at all, why pay the high fee of international priority then when you change a status of the package to held for pick up (which helps them alot) it will affect the quality of timely delivery after that?(they put customer in a lose lose situation here) also the girl who works there has no manner when talking to customers and easily pissed off by just a simple request, she was pretty much yelling to the phone and almost seems like going to a fight eventhough i still talk to her in a normal tone. The manager is in a better tone but i really think fedex service has a problem with declining the package’s delivery priority status with just a request for hold to pick up in 1 hour. Pretty much i feel like you pay for a high standard service to get the most crapy out of it. I will look for another company who provide a better and more flexible service such as dhl or ups. etc many more out there.
Thanks but no thanks Fedex!

Came to this location to pick up a package. I live in a Condo building with 24 hour Concierge Service… HOWEVER, Fedex didn’t even bother giving me a call. All they did was leaving me with a note on my mailbox saying that I can either pick up at their warehouse or wait until Monday when they try to make another delivery.
I decided to not wait until the weekend. Arrived at the warehouse at 8:30 pm. Seven group of people are lining up — 30 minutes before closing. One person working at the counter… How is this efficient? What is even more befuddle to me is that you can hear at least 5 people working/​laughing in the back room, yet no one comes to the counter and help. Ridiculous.
On top of everything, I ordered a product from the UK worth $ 60 dollar CAD. Guess how much Fedex charged me to release the package? $ 25 dollar! almost 50% of duty !? Does that make sense?
Lastly, when I go back to my order page from Fedex, guess what the status say? «Delivery complete»… try Pick-​up complete…
If I can give this place a ZERO star, I would.

Same stupid courier depot bullshit as every other place. Left me a message saying to bring photo ID and the tracking number. So we go and of course that’s not what we actually need, we actually need like a bill that shows that I live at the delivery address. Why didn’t they say so in the message they left me? Because they have my thing that I want so who gives a fuck if they do a good job, that’s why. Useless.

I like this fedex depot. They are extremely efficient. We came in the evening, and there was a bit of line, since it was during the holiday season. I found them friendly and efficient, and they were able to locate my package. This is about a ka-​zillion times better than UPS. You do have to enter from lakeshore, so sometimes you have to drive around in a loop to get there, but you can leave either way (towards queens quay or lakeshore).
Overall, it’s a good experience. I don’t cringe when I see a fedex slip at my door.

If you miss a delivery from FedEx, you have to head down to this service centre to pick it up. As I haven’t yet found a place on Unilocal to review FedEx in general, I will include some general details about FedEx in this review. Most notable, the delivery people don’t even attempt to deliver. They just stick the notice on the window and leave. So if you’re getting something from FedEx, you’ll almost definitely have to go to the service centre, unless you wait outside for days watching for the delivery guy to come. I give FedEx 1 star for their delivery service. Maybe 2 stars because they’re at least better than DHL.
On to the service centre. It’s located on Lakeshore Blvd. The location is actually reasonably convenient for me. There’s parking, which is nice. The entrance is on an odd section of Sherbourne that is one way for about 20 feet. Forcing you to drive around the block quite a way to be able to get in. I’m not sure why the street is one way here. Perhaps they don’t want people using the little street for U-​turns.
Once I found my way in, it was time to line up for the package. I’ve been here three times now. The wait wasn’t excessive any of those three times. The staff were fine. The actual experience of coming here is solidly in the «OK» category.

They suck. If I could give them no stars, I would. Had to send our passports to Ottawa to the Vietnamese Embassy for visas. They made it there ok. (I had sent it with a prepaid return envelope to me). Only after I called, 11 days after I should have received them back, did Fedex acknowledge they had my envelope. No message left on my voicemail, no note that they had attempted a delivery — were they even at my home to deliver this? BAD customer service in the call centre (they sounded as though they hate their jobs) and finally spoke with a Manager who made things right. Dig this: Fedex is sending it to me today USING ANOTHER COURIER SERVICE!!! Fedex, a courier service is using another courier service to send this to me? Is there not something wrong with this overall picture?

As much as I hate most couriers, I was shockingly surprised at how pleasant and painless my pick-​up of a FEDEX package (sent from Neiman’s yay!) was here.
I came on a Saturday it was quiet and the counterperson was so genuinely friendly and efficient, yes even on a Saturday… needless to say I am impressed. The whole interaction took mere seconds and I was out with my shiny new package in no time.
Note I suggest to call Fedex ahead to confirm you are picking up your package to facilitate a smoother transaction, also bear in mind the packages will only be kept at this location for 5 business days, so best to pick-​up asap. Do not forget to also bring two forms of ID, one picture and one that confirms your address too.
If you are not usually not home, or cannot have packages sent to your workplace I highly suggest you have FEDX re-​direct your package to this service centre for a hassle free and service friendly pick-​up.

This hub is HUGE !
Had received a notice the FedEx tried to delver a package when I was not home and that if I called the number on the slip I could make arrangements. I chose to go pick up a package.
I called the phone number on the slip and thought it was going to take forever and I would be stuck with a person who was «stupid» on the other end of the phone — OH I WAS SO WRONG!
After two rings they picked up, I gave her the reference number, within seconds she told me the package was at their location and I could pick it up between 9 am and 9 pm — great hours for the regular nine to fiver… I drove to the location the next day, no line, showed the slip and my ID, she went in the back, grabbed the package which took less then a minute and I was out of there !
What a great place and top notch customer service !
BTW the package was my replacement charger for the blackberry playbook — see review re: RIM — not such a good review for RIM.

This hub deals with the Toronto items.
The Location is OK as its just off the highway and there is public transport (bus) service nearby.
They are open till 9 PM on weekdays and from noon till 4 PM Saturdays (Closed on Sunday)
The staff can be hit or miss. You pay through your nose if you don’t have an account so be prepared to shell out a lot of $$$ if you plan to use the international service.
They do hold parcels here so it can get quite busy at times due to a lot of people picking up their stuff from the apple store.
I won’t say they are better or worse than the competition as they make money wherever they can (Custom clearance fees are exorbitant like UPS) and I have had horrible to mildly acceptable service here but its the same with most courier services so one doesn’t really have a choice.
Good part is they do carry supplies so if you forget yours you can pick them up here.