Hilton Garden Inn

I like to think of this hotel as a true diamond in the rough. Located a few blocks east of Eaton Centre this hotel is located in a rougher spot of Toronto but don’t let the looks turn you away. The service is excellent, the rooms are spectacular (go for the penthouse) and the staff are all very friendly.
Save yourself some money and park directly across the street for $ 10 weekdays and $ 5 on weekends/​holidays.
Sadly this location will close as of January 1, 2016 and it’s being transformed into a condo building.

Do not stay here for any reason. We were ripped off for 54 CD on the exchange of $ 300 US. I expect a small service charge. Then, when we discovered they had stolen from us, they refused to change back. Very bad customer service. I’ve changed money at Hilton properties worldwide and never have had this happen.
Worse, today when my wife went to get another $ 100 changed, she was offered $ 110!!! Canadian. Making it up. Was the guy going to put the other $ 5 in his pocket? Where is the extra $ 18 going in the first place?! I got a lot of excuses and was told it’s policy. Policy to steal money from Diamond members?
I’ve now been told that its management company policy across Toronto so there you have it. Say NO to Hilton properties in the Toronto area. Hilton has made a huge mistake doing what Marriott has done in franchising its brands with these standards. Why not just use Priceline? The points they give you don’t compensate for the rate difference and there are zero benefits otherwise. They’re treating us like anyone else.

Decent hotel. Clean and reasonably priced… BUT
HORRIBLE location! We had no idea we were staying in homeless, dirty, weirdo central. The hotel is 3 km from the nearest decent bar or cool restaurant. Also, we learned too late that it cost us $ 47 per day to park our car.
Our suite was great, but we’ll never stay here again.

Honestly. I paid for the room but there was no parking anywhere. Toronto is a pit and the alley directly behind this hotel was filled with crack heads. Only ever seen that site in a movie.
Couldnt tell you about the inside as i departed with my life from this neighborhood.
Good luck to anybody staying here and if you need some crack or heroin just go to georges st behind the hotel.
Also, once you realize that this is where the prison lets out its crack heads, you cant get a refund.

This is the worst Hilton property I’ve ever stayed at. What a waste of Hilton honors points. The whole property has a weird smell. The bathroom smelled like mildew. Skip this place and stay elsewhere !

The Good: Satisfactory room size and cleanliness. Nice staff. Great valet parking service. Logistically in a good location.
The Odd: Funky elevators. There are three elevators side-​by-​side in the lobby, operated by two different buttons. You could have an empty elevator sitting in the lobby, but if you pushed the button for the other elevator that is already going up, you will be waiting for it to finally make its way back. Suggestion: press ALL of the elevator buttons when in the lobby and floors.
The Bad: I work in Downtown Los Angeles so I’m very accustomed to interacting with the homeless. The homeless around this hotel at night are different from the ones in LA. A bit shady and seedy, almost as if you are being sized up as a robbery victim. I had several tell me to take them to the ATM to withdraw money for them.

I’m well traveled and this was the worst hotel room I’ve ever stayed in. Dirty air vents, uncomfortable bed, and it was the first time I’ve ever found bugs in my room. I’ve stayed in podunk nowhere Texas and didn’t have bugs in my room. Shame on you, Hilton. The restaurant served decent Ceasar’s and accommodated my vegetarian preferences which is pretty much the only positive thing I can say to earn this place 1 star. Keep in mind, they’re a separate establishment not owned by Hilton.

Beautiful hotel in the heart of downtown Toronto — Dundas street.
They are walking distance from the bus terminal (in case you are traveling from NYC), train, street carts, and cabs.
Our room was extremely clean and comfortable. We had a small fridge and microwave in case you bring food back to the room.
They have a pool, gym, laundry room, and inside dinning should you not want to leave the hotel.
The staff were friendly and great at giving direction and assisted when needed.
In case you need coffee or a midnight snack, you can visit Tim Horton located across the street from the hotel.
Tons of bars, restaurants, cinemas, and interesting activities to do in downtown Toronto just one block away from the hotel.
The hotel price varies and it’s always a plus to do your due diligences before booking.

Overall, really good stay. I got in later in the evening. Valet sucks because it costs $ 37/​night but what can you do? The front desk staff was pleasant and the lobby is well appointed. I got up to my room and it was quite spacious and it was quiet.
I ventured out for dinner and yeah, there are some homeless people around but they were actually really polite and I never felt unsafe in the slightest. I had a good night’s sleep, the bed was comfy, no disturbances. The shower had hot water and there was a Keurig. The coffee was good and they even had real creamer! Woo! But there is a Timmy Ho’s next door in case you need more caffeine in the AM. Valet was super quick in the morning bringing my car around. I’d stay here again if I was in the area.

I came here for a training. We used a small room on the second floor called the Dundas Room.
The room had a system to hook up the laptop to a flatscreen tv that was mounted. Breakfasts and lunches were arranged through our trainer.
The breakfasts included a strawberry smoothie, granola yogurt and fruit, sliced breads, English muffins, butter, jam and peanut butter, water, coffee and tea.
Lunch in the first day included a basic chicken wrap orveggie wrap which was unsatisfying. The next day, we got a veggie and tofu stir fry or a chicken leg quarter with veggies.
The staff there are great. They served us like waiters at a restaurant.
I would recommend this place to host training for your company. We have different size rooms but ours was a small group so we use the smaller room

Stayed in Sept 2014 and was not impressed for the cost. (Read down). I’m a loyal Hilton customer and always seek them out to stay when travelling. The area of this hotel is not very safe but we did see many locals out at night. The accommodations were comfortable so I have no complaints about that aspect. The restaurant within was also very good. The gym was well equipped and clean. The staff however was not friendly and there was no security in sight, which in fairness didn’t pose a problem. The staff were curt and unhelpful and we had to PAY $ 4 for bottles of water which are complimentary at EVERY OTHER Hilton I’ve ever stayed at. I was upset that the neither the hotel website nor Trip Advisor reviews made it clear that you pay $ 38 PER DAY for valet parking whether you leave your car sitting there untouched or if you take it out. You are REQUIRED to valet park your vehicle. Reviews also didn’t indicate you pay odd ‘general’ fees and room taxes. Here is the breakdown so you can decide if it’s worth it:
2 nights equated to $ 432. Of that, we paid $ 348 for Room & tax, $ 74 in Miscellaneous undefined fees, $ 10 in ‘other’ undefined fees and $ 38 per day for valet.
For the location of this Hilton, the fees were out of bounds and I would not recommend staying here for location or price. For comfort and amenities, I’d give the nod.

We stayed at this hotel for several days during a recent trip to Toronto, and did not have any problems. The hotel is near Ryerson University, downtown. Although some of the reviews mentioned the area was seedy or unsafe, I didn’t think it was any moreso than any of the other hotels downtown. There were always plenty of people around, and it was within a couple of blocks of Dundas-​Yonge Square, etc. Starting around 6 p.m., there are at least two security guards posted outside the hotel, and the only way to even enter the hotel lobby is with your room card. We didn’t have any issues, and I never felt unsafe inside or outside the hotel. The rooms were small (which is to be expected), but relatively updated and very clean (the most important thing). The room had a hot tub, mini fridge, Keurig coffee maker, and microwave in it, and there is complimentary wi-​fi, etc. The hotel also has a pool, fitness center, and business center. Although we didn’t use the pool or fitness center, the business center came in handy for printing out our return flight e-​tickets and a map with directions back to the airport. The business center had several computer connected to the internet and to a color printer. The computer had shortcuts to all of the major airlines’ check-​in sites, to a maps website (which, unfortunately, was Bing.. . Google Maps appeared to be blocked, and the default internet browser was Internet Explorer.. . blech), etc. The business center also had a paper shredder, and probably some other stuff I either didn’t notice or now forget. Other reviewers mentioned that there are parking lots nearby that are much cheaper than the hotel’s valet parking, but those lots had restrictive hours, didn’t have in and out privileges, and we didn’t want to deal with having to move our car or worry about getting a ticket or getting towed, so we went with the hotel’s valet, which was faster and likely more secure (the garage is underneath the hotel, and likely monitored). We were satisfied with our stay here, and with the location and price.

The hotel address is Dundas however the entrance is on Jarvis on the corner of Jarvis and Dundas. If driving up Jarvis do not turn right on Dudas as your GPS may direct.
Friday afternoon was not a busy arrival time and perhaps therefore when I arrived there was no one stationed at the front door. It took a few good minutes for a man to arrive to valet our car. He offered no luggage help, not that we needed it.
The check in process was painless. We were helped quickly. My gold status was never specifically mentioned. The man checking me in just noted my HHonors info was on file and that because of my membership I was allowed to take two waters from the nearby cooler. I was also given breakfast vouchers.
Our room was 512. It was the third highest floor (6^th and penthouse were higher). The hallways leading from the lift to room were maze-​like and narrow, but the room was clean and spacious. There was a desk and chair. The desk had a light with two in-​base plugs. There was a chair with ottoman by the window with a floor lamp. A plug was behind the chair. Between the two beds there was a lamp with 1 outlet. There was a nearby wall outlet where you could unplug the alarm clock to gain another outlet. There was a Keurig by the entrance with a mini fridge and microwave. There was a spot of water damage on the ceiling centered between the feet of the beds.
Aside from the cleanliness and the plugs I was really happy with the gym. It was perfect! It’s on the second floor by the indoor pool but it didn’t smell like chlorine. It’s small, but had a good range of Dumbbells, a bench, Swiss ball, medicine balls, bike, elliptical, Treadmills, and a cable machine tower with some good attachment options.
There’s a cash machine in the lobby. There’s a mini shop next to reception where you can buy drinks and other things ²⁴⁄₇. Also note the main front exterior door locks at night and you need your key card to open it. If you need change see the front desk — they can get you the exact fare you need for public transportation or to do laundry.
All in all a good hotel experience. I didn’t have many interactions with the staff, but the housekeep staff was friendly. Perhaps not very attentive though — there was a plate and 2 wine glasses sitting on a table by the lifts the day of our arrival and 2 days thereafter.
The location is good — it is walking distance to public transit (streetcars and subway [Dundas at Yonge-​Dundass Square]). There is valet for $ 40 something a day or a lot across the street (not covered) that costs under $ 8 a day.

Had a wonderful stay here. hotel was nice, clean and very centrally located.
lady at front desk was super helpful and very kind!
nice place and great for downtown stay!
parked my car at an indoor underground parking lot, just up the gerrard st, just east of yonge street @ $ 12 for 24 hrs! and is a short walk back to hotel.

I am reviewing the Hilton Garden on 92 Peter street.
The room was beautiful, clean and spacious. The bathroom was impressive and the bed was comfortable.
I enjoyed the gym and pool (salt water), which was the perfect temperature.
The staff were friendly and very helpful. I had no problems during my stay! Highly recommend!

I really enjoyed my stay at the hilton garden inn. My room was very clean, spacious and decorated simple but nicely. My bed was comfy and the pillows were fluffy. Front desk was friendly but I really loved the valet service. He was extremely nice and went above and beyond for us. By the second day he knew our car without having to hand him the slip. He was always available I had to ask him when he found the time to sleep. He always did everything with a smile. Just so pleasant. I hope he is valued there, I wish I got his name.
My only complaint is room service is a little slow to pick up and drop off items. They also didn’t clear the fridge before we got the and we were lucky enough to find someone’s leftover lunch and dinner.
Aside from that I would stay there again

Nice, clean hotel. Noisy on certain floors with party goers. Didn’t seem to be a lot of control or security present. Also nightlife nearby makes for a pretty sleepless night. We were 2 of a party of 16, all of us staying on different floors and hardly anyone got any sleep.
Pillows are lousy… unless you like pancake pillows, bring your own!
The restaurant offers breakfast which is OK, nothing outstanding.

The lobby of this hotel is nice and has a seating area with a fireplace. The people working the front desk are friendly and helpful. There are 3 elevators and I usually never have to wait long for one to appear (so fast!). There’s a convenient store (24 hour Pavilion Pantry) located in the hotel where you can find things you might have forgotten to pack.
The rooms are modern, spacious and comfortable. The bathroom has a lot of counter space and cubby holes to hold your toiletries. They are equipped with a microwave and refrigerator, which is a nice bonus. Their beds are similar to sleep by number where you can adjust the firmness/​softness with a dial. There’s free wifi at the hotel (lobby and in room) and also a free internet cable connection in the room if you want to go old school. Some nights, the internet slows to a crawl, though… feels like dial up if you know what that is. The one thing I wish they offer is a robe in the room. Sometimes it gets chilly but I don’t want to turn up the heat right before going to sleep.
NOTE for January 2013: There is construction going on kitty corner from the hotel on Dundas, and you may hear it starting at 7am if you are in a room on the street side.
This hotel has 7 floors with 147 rooms. There is a free shuttle service anywhere within 3km/​1mile between 7a-​10a. You can sign up at the front desk. The van seats about 6 people and leaves every half hour on the hour.
There’s a complimentary business center in the lobby, including printer and copier.
LOCATION: This hotel is located on the corner of Jarvis and Dundas. The location of this Hilton is not the closet to the trains, but walkable. It’s about a 15 minute walk to the Eaton Center and you can cut across the big parking lot on Shuter that’s between Mutual St and Dalhousie St to get to Queen. There is another Hilton Garden Inn that is closer to the Eaton Center that’s located on 92 Peter Street (this is the Downtown one). There’s a Tim Hortons and Pi-​Tom Thai restaurant right across the street.
COST: Corporate rate averages about $ 140−150/night. Regular rates averages about $ 170 — 190.
NEAR BY: There are a few restaurants near by that you can grab a quick bite. Right next door is Casey’s Bar and Grill where you can grab a beer or a bite to eat. Across the street is a Tim Horton’s and Pi-​Tom Thai restaurant.

The front desk staff is fantastic! Always friendly and smiling… Once you are inside the hotel, it is nice and clean for the most part… I’ve always felt safe once I was inside, as well… I really wanted to give 4 – 5 stars for the staff…
However, I don’t think the owner (this is a franchised hotel) cares about certain things…
The parking is $ 35 per night… and there is always a line of cars waiting to be parked during peak hours… TTC street car stop is on the corner… don’t bother with a rental car if you don’t have to.
There is a half-​way house for recent jail/​prison releasees aroudn the corner, and the area around the hotel is a haven for homeless, drunks and beggars. It is not uncommon to be approached for money or cigarettes around the entrance. I asked for security to maintain a presence several times, but they simply don’t have the staff or put importance on that security measure.

This hotel has one of the best beds I have ever slept in, in a hotel that is. When I left this hotel I went on a mission to try and duplicate the bedding. I’ve gotten close but I need a job, no really I do, and they need to send me back here so I can sleep in the bed one more time and make sure I’m not missing anything in my set-​up at home.
The hotel was very clean — the rooms was so comfortable. I did have an interesting experience that really isn’t the hotels fault but rather entertaining. I was traveling alone to visit a client onsite. After drinking in the bar I was really craving a smoke and bummed one off a patron.
As I stood in front of the hotel taking a few puffs, a man with a cane walk up rather quick, pulled my ¾ smoked cigarette out of my mouth, and started hobbling off as quick as he could. A hotel associate happened to be close by and asked, «Do you want me to go get that back?», I responded, «no, when I go back to the states I can tell my friends and family my butt was stolen in Toronto.»
Other than losing my butt the experience at the hotel was good and I await the day that I can sleep in that bed again.