Indochino Custom Menswear

I just bought and received my suit from Indochino and it’s currently my favourite suit in my closet. The staff took their time with my initial measurements (measuring and re-​measuring, then having someone else come in to triple check) so that when I had my first fitting, the needed alterations were fairly minor and only took about another week. My experience with the staff made the whole thing really enjoyable — knowledgeable, easy to talk to and are willing to provide their advice and expertise.
My suit fits really well and looks amazing. They are up front at the beginning about timelines and expectations about customizations and the difference between what they do as made-​to-​measure and bespoke. They were up front about the possibility that if anything should go wrong that couldn’t be corrected with alterations, they will make you a brand new suit. If
you’re not in a rush for a suit, Indochino is a great option, especially going into the showroom.
If you’re looking to have something tailored for you and not buy something right off the rack from a department store, do a little research so you know what you’re getting into. A lot of complaints I read really seem to be from people going in with the wrong expectations.
I’ll be back for sure.

Here to post an honest review since it seems the people who have been slighted yell the loudest, and the people who are satisfied don’t feel as compelled to leave feedback.
I’ve bought a total of 3 suits from Indochino and their prices have gone up year over year. The first two I bought were made off online measurements and I went in to be measured for my third one, since they opened up a Showroom in Toronto. I had my measurements slightly tweaked and the suit fit just a well as the rest, but felt more airy and spacious.
I see a lot of complaints about fit and I don’t know if they are being overly picky or just got the wrong measurements. My tips would be either to go in person to get measured if possible, or get someone else to measure for you if you’re doing it online — it is really hard to get accurate measurements by doing it yourself.
To this day, despite the ever increasing prices, I still believe Indochino is one of the better deals; especially when considering the custom fit, customization options, and selection. The key is to be patient and wait for the 40% off deals that come a few times a year.
Aside from the increasing price they still have a few cons: they always seem to be out of the fabric you want but never update their website in time (though they obviously let you pick a close substitute), and some of their cheaper fabrics pale in comparison to their premium ones. It is highly recommended that you go in person to see and feel what you’re buying or spend a ridiculous $ 30 on a tailor’s kit to get like 15 fabric samples (worth it to some that may not live close to the city, but I still find it expensive).
Customer service from the phone to the actual store employees have been a pleasant experience, and solved any problems I had quickly and successfully.

Don’t be fooled, investing in a made-​to-​measure suit (a.k.a. custom suit) is not the same as investing in a bespoke suit
The truth is that made-​to-​measure suits still conform to a design template being mass-​produced by a company to make its sales.
Brands that offer made-​to-​measure suits have made the process a fairly easy and a quick one for all types of men. Measurements taken by a consultant or calculated by an online tailoring system are sent off to a factory machine that is programmed to know basic proportions. In a matter of days, the suit is ready for wear. If additional alterations are required, they might be done on site, but these days little or no hand-​made elements are incorporated into the assembly of a made-​to-​measure suit.
Ultimately, the effort in creating a suit that is unique to a single wearer is lost in the made-​to-​measure process. The one-​on-​one consultations between client and tailor are compromised to simply submitting measurements, picking a lining, choosing some buttons and possibly having the suit monogrammed. Other than that, you end up with a swatch that has been customized to fit you in the best way it can.
There is nothing wrong with purchasing a made-​to measure suit and here are a few pros:
— Affordable
— Personalized
— Stylish
I ordered a ‘made to measure suit’ from Indochino last year and here is my experience with this company.
The consultant was friendly and knowledgeable about the products. The process begins with selecting a material, buttons, a lining, a suit jacket style (i.e single or double breasted), notch style, vent, etc. They than proceeded to take my measurements which is also available online through the website. In the end, I was happy with my experience and was anxious to receive my suit which they shipped directly to my home.
Unfortunately when I did receive my suit, the suit length was cut so short it looked like I was wearing a toddlers jacket. There was a few other minor issues, sleeve length and pant length but I chalk this up to inexperience from the consultant. Indochino, at no extra cost, had the minor issues tailored and replaced the jacket with a properly measure jacket.
Overall, if you are a first timer looking to have a ‘made to measure’ suit or ‘custom suit’ made, I would recommend Indochino.

It looks like some folks have a great experience and some don’t. Unfortunately, as my luck has it, I did not. Went in and got measured and was really excited to get a bespoke suit. When my suit finally arrived the pants were floods and very tight, the shirt might have fit my 10 year old nephew and the Jacket had tiny sleeves and could not be closed. I was obviously a bit disappointed. One positive I can say is that they do try to make you happy, went in for a remeasure and they offered to go ahead and remake my suit and shirt. Finally got the replacement and while it was certainly bigger, it was still too small. I’m not a big guy (though to be fair I probably could stand to enjoy pizza a little less) but I would expect after a couple of measurements, for it to be far closer to fitting me. It seems that Indochino measures for your suit to fit in a way that I would consider too small. I know they would be happy to remake the suit again, but at this point, for the time and cost, I figured I’d be better off grabbing an off the rack suit some place and just getting it altered to fit perfectly. I think I would be interested in returning to Indochino, should they ever make the move to those 3D body scanners I’ve heard so much about. If you have the time to wait for them to get it right after a few tries, which in fairness they are more than happy to do for you, then Indochino will sell you a nice suit made from decent material at a more than reasonable cost, but I didn’t have the patience to wait for them to get it right.

DO NOT USE.
They took 4 attempts and got the jacket and pants wrong overtime. The quality isn’t great and the last jacket there was a large ridge in the sleeve and the jacket. Either the store doesn’t measure right or when they make the jacket they ignore them.
AGAIN DO NOT WASTE YOUR TIME. It is not custom

I don’t know much about custom tailoring, but I have to say overall I’m pretty happy with my results.
Decided to get my wedding tux from Indochino and since they had a showroom in Toronto figured I should go get fitted properly rather than do everything online. It’s a good thing I did because when the suit arrived it was far from perfect. Which, I suppose, is to be expected for something typed into an iPad and then made in China before being sent back. The employee I had the first go around seemed a little un-​enthusiastic about the whole thing, but seemed to get the job done.
After a few weeks I got the call my suit was ready and I came in for my first fitting. At my fitting I had 2 employees with me who took a great deal of time and care to look at what was working and what wasn’t and took lots of notes and photos to send back. They were excellent, and made me feel comfortable with my purchase, as well as the fact that I had concerns that I wanted addressed, which I might not have done otherwise. The pants fit great but the shirt and jacket needed to be re-​made mostly because the sleeves were way too short on both, but overall the fit wasn’t too bad.
After a few weeks I was alerted that the remake had arrived and I returned for my second fitting. Things were much better. Everything seemingly fit correctly, though the employee I had this time seemed far less invested and seemed more like a «yes-​person» than someone concerned with perfection. That’s not to say things are fitting well, they are, but I feel like if I were at a higher end place she might have taken a little more time to ensure everything was exacting.
In the end though I’m happy with the results and the price I paid (I got my suit on sale so it was a very good deal), and since I have a far from average body type it’s nice to know that my wedding suit will fit me a lot better than something off the rack.

Really a great experience from beginning to end. Love the suit and will be back for more.

I changed jobs last spring and suddenly found myself having to wear suits everyday. With only two ill-​fitting suits in my possession, I was on the hunt. I found Indochino and haven’t shopped anywhere else since. I’ve now ordered nine suits and about a dozen shirts over the past six months. Overtime I am amazed at the quality and value. I can get a custom made suit for often less than an off the rack one. They fit me so well that I now actually enjoy wearing suits. Check them out, you’ll be glad you did!

I had my 7 groomsmen order essential charcoal suits and ordered an essential black tux for my self. For 6 of the groomsmen and myself, the suits/​tuxes fit extremely well and looked great, only requiring minor alterations (which were reimbursed). Unfortunately, 1 of my groomsmen received a suit that fit terribly and was 3 sizes too great. Unfortunately, there was no time to remake a suit so we just went with what we had. So I’m removing one star for this reason. I’m also removing a star for the quality of service we received after we made our initial purchases. For instance, it was super easy to get our initial fittings, but after we purchased our suits, received them, and wanted to get second fittings, they told us hey had no availabilities for a month. furthermore, when there were measuring problems for one of our suits, they did not call us to get them resolved. Yes, they emailed us, but it got lost in our inboxes and they did not bother trying again, leaving our order in a pending state for weeks while we believed it was being made. Because of this delay, my last groomsman did not have the time to remake his suit.

The worst custom suit experience ever. Partner went in as part of a groom’s group to get a suit. Spent $ 600, had to pay upfront. Suit came back completely unwearable and incorrectly sized, even after taking detailed custom measurements. They had to re-​make the suit completely, and something still seems ‘off’ with it after the second one came in. Dropped by early in the morning soon after they opened to have them take a look without an appointment, less than two weeks before the wedding. The first thing out of their mouths wasn’t «Sorry to hear this… let us take a quick look»…it was «We only work on an appointment basis but I do have an opening (one week from now) at 4pm where we can take a look.» There was maybe one person in there shopping. The rest of the staff were literally just sitting around. After explaining this to them, and much pleading, they finally took my partner up to do a suit assessment. They told us everything looked great and it was basically in our heads, and we could steam the problem away. No. The problem is you guys can’t measure properly, and your manufacturing quality is terrible. My nonna/​tia could do better tailoring than this. A bespoke suit should fit like a glove — it is an art, a craft. You can fool some people with your slick showroom and trendy web ads, but those of us who have experience in fashion and sewing will know right away the product is sub-​par. At least if that is the case, make your customer service stronger. The moral of the story is this: Things shouldn’t have to be «steamed-​out» of a suit. While they did let us know that if after the wedding, if we still weren’t happy, they would remake the jacket for us, why bother? Better off going to a place like Tom’s where they have actual tailors on-​site who have done men’s garment tailoring their whole lives.

Like DC C. I really wanted Indochino to work. Summer was coming and I was ready to lose a couple of kilos and impress in some lighter business suits. It was my first custom suit experience in TO. Ordered two suits in late June expecting to wear them in early August. Measurements were friendly, detailed and precise and gave me full confidence that all the custom sizing was taken care of. My suits were delivered well within time and on arrival for my appointment at the showroom I immediately noticed that the jackets were way too small, almost comically so. In fact the whole suit was wrongly sized, too small, too tight and obviously not reflecting my original measurements. The tailor was very surly and starting talking to me about the algorithms and reception/​interpretaion in Shanghai… totally irrelevant for me. I, as a «client» do not need to know that the algos are wrong. I just need to know that firstly, that there is an air of apology, maybe some regret that the suits are wrongly sized and not an impression of «We in Toronto are not responsible for what the people in Shanghai deliver». I need to know immediately about the options of correction, replacement or my money returned. The tailor stood back and said «Well if you don’t like it, you do know that we will have to do a remake and that will take more time». Well, if the suit is one or two sizes too small… I have no chance to wear it at all. So he sighed and said «OK… we will HAVE to do a remake, but that will take another four weeks, please be aware of that». So after more measurements and ipad photos and four weeks later my remade suits were delivered to King Street East. They are excellent and fit perfectly. So in the end it worked out. The only thing is that Labour Day has come and gone and my summer suits will be covered with an raincoat within two weeks. I think that if King St East Indochino truly starts to understands that the client is always king in all ways, and they treat every single client like an ambassador for their brand and business, then they will be successful. I might even be back there next year too as well.

I wanted Indochino to work. I’d been following them since they started up, and had spread my enthusiasm for the concept to several people over the years, a few of whom had bought suits through their website that they actually liked. In the end, I’ve ended up with an unwearable suit and a bad taste in my mouth.
The first problem came with the actual measurements. The manager measured me and appears to have done a rough job. The suit built on those measurements was very off, (both for me, and my housemate who came in after and was measured by the same person). If the suit had just been a bit too large, I’d have understood because it can just be taken in. The suit was a weird mess though, way too large here, too short there. My pants were great, maybe possibly to small, but I’m pretty happy with them. The jacket was huge in circumference, though possibly a little short, but with armholes so low I can’t lift my arms. The vest was very short, but very wide. We joked it was more a bra than a vest.
The vest was sent off for a remake immediately. I was told the jacket could be made much better with some alterations, which I was open to trying. This was my biggest mistake apparently.
The jacket came back a week or so later seemingly unchanged. I could fit both my fists between my chest and the the jacket, (though only with difficulty because moving my arms so high threatened to tear the armhole seams). Maybe someone outright forgot to send it out? That happens, right? There really didn’t seem to be anything different with the jacket. The person helping me that day was very reluctant to alter it further, but eventually agreed.
The next time the jacket came I took it without trying it on because I had to get somewhere quickly and unexpectedly. Trying it on the next day, it was now far too tight at the top, but still weirdly loose at the bottom. It by no means looks like a tailored or custom suit, and I can’t raise my arms. Not good at all.
I brought the jacket back in when the vest remake arrived, as I hadn’t yet given up and wanted a remake. I was even planning on buying two new linen suits they now had available (my continued optimism at that point now feels embarrassingly naïve.) They refused to do a remake on the grounds that their policy did not allow them to remake items which had gone in for alterations. If that’s their policy, I was never made aware of it. If that’s their policy it’s also not one they stick to very well, as my housemate’s suit was taken in for a remake after alterations had been done on it.
This left me very unhappy with Indochino. I wanted so much to like them, but I really just ended up getting screwed, especially as with deals on outright bespoke suits suddenly appearing in town.
Don’t buy Indochino.

WORST EXPERIENCE. (ORDERED A BLACK 3 PIECE SUIT, BIG BOY sized. I’m usually a 60R off the rack)
1. Feb ¹⁹⁄₁₅ ordered and customized my suit from their online site (had an account made prior in September with measurements so I could order online)
2. Mar ²⁵⁄₁₅ Suit shipped
3. Arrives in Toronto showroom Apr 3^rd
4. May 6^th finally get a date to do a fitting. If youre looking to buy from this company get ready to take a day off work to get a fitting cause you have to book weeks in advance and no times past most regular work hours, which is really inconvenient.
5. May 6^th fitting the suit did not fit perfectly but some minor changes to certain areas would make it wearable BUT the material was horrible which I guess is my own fault for choosing a cotton suit. Material was super thick, did not drape nicely, and looked cheap. SOO the sales person recommended a remake with a better material that would help it fit better, so I agreed to it as it was my first go at a custom and the upgrade was approx $ 120 which was reasonable.
6. May 29^th supposed new altered suit with new material shipped to Toronto showroom.
7. Jun 10^th Another fitting for the «new» suit. Arrived to see that the suit was the SAME! with some alterations but still not close to fitting properly which was disappointing BUT EVEN MORE DISAPPOINTING was that someone or something dropped the ball at putting in the request for a remake with the upgraded material. So heart broken there. Despite this stupid me kept with it because this was my first run at this and i didnt need the suit anytime soon soooo i stuck with them with hopes that the experience could get better…(on this date as well because of the mistake made by whoever they help book me an appointment right away for when my suit will potentially come in which is set for July 3^rd)
8. July 1^st suit is listed as shipped to Toronto showroom. Im getting excited.
9. July 2^nd receive a phone call from the Indochino confirming by appointment Jul 3^rd for 4:00pm so im set to go July 3^rd thinking yes my new suit is in and at this point it should be perfect after the last fitting.
10. July 3^rd show up early to appt wait anxiously while they go get my suit. 10mins in waiting still nothing and then panic starts when some staff huddle around their brand new Mac comps trying to see where my suit is and yup you guessed it my suit isnt even in the store, its still in Memphis!!! whaaaaatttttttttt Im furious at this point because many balls have been dropped and the most they can offer me right then and there is that they can ship it right to my house, so i can come in again on a dayoff or when i guess id take some time off to come in again and do another fitting for who knows what suit is made. At this point im done with Indochino I immediately ask for a refund and after almost 4 months i have NO SUIT. I will be taking my business elsewhere, so if anyone wants a suit for a big guy, there is probably one at Indochino waiting for them.
To be honest my biggest gripe is that i cant give this place zero stars cause 1 star is fairly generous for a place where you can buy a suit get horrible customer service and not get it ever. I strongly suggest you buy elsewhere.

Simply — Just don’t Go.
I brought my 5 Groomsmen to Indochino for suits for my wedding. I thought giving them the option to customize a suit would be a great idea and all the fabric would be the same. We went with over 3 Months to the wedding day. The experience was horrible. The first measurements went well — the guys got measured and they choose the details of the suit. Its from here on out that it was horrible — 6 weeks later the suits arrived. Every suit that came in was around 2 – 3 sizes to big — Its like the suits are not made to measure at all — they are made massive then expect the tailors to do all the adjustments in Toronto. Which is fine if they could. 3 of my groomsmen required what the tailors called «A Remake» They needed new jackets made in china as there was far to much work to be able to fix it here. Another 4 weeks go but and the new products come in slightly better but still needed 3 – 4 rounds of alterations. It was 3 days before my wedding and only 1 groomsmens suit was done. all the rest had theirs picked up on the Friday. All in all the suit looks decent — but with 6 – 7 visits to king and spadina, just to have a suit fitted — i would highly recommend NOT using indochino for your wedding.

Ok so I’ve had mixed experiences here. My first review was a 1 star because I was not at all impressed with the product and experience.
However, I have since purchased 5 suits from here. So they can’t be all that bad right?
The materials are generally good, suit construction is good, and the service is SOMETIMES excellent.
I think you will have a good experience if you:
1) get the right person helping you
2) buy a suit when it’s on sale (40−50% off)
3) have LOTS of time before when you will need the suit (expect things to be not quite right when the first product ships to you)
4) understand and leverage the full refund policy — do not accept anything less than complete satisfaction on your suit
5) order only through the showroom, not online
Indochino is about bringing a custom suit to you at a price point that rivals the mainstream — with that there will be some kinks. Do not pay more than $ 549 for a suit here, it’s not worth it.
If you can get one for under that price, and you have some patience, you will probably be satisfied.

Oh look! They’re back! For how long? I’m not sure. They must’ve done well enough to make a return.