Lid Salon

I will never go back here. It was a complete waste of time and money. I had also gotten the FabFind deal for a wash, cut and style. Unlike other reviewers, I got through on the first call and was able to book an appointment for a convenient time. I got there 15 mins early and they weren’t busy so they got me started right away.
The staff did not seem particularly friendly or enthusiastic about their jobs. I’ve always found salons I’ve frequented to be full of energy, but at Lid it felt like no one wanted to be there. No one offered me any beverages or anything. It was just a really blah atmosphere and I wanted to get out of there asap.
I went over what I wanted with the stylist (just a trim and some layers). I always love getting head massages during the wash but didn’t get one here.
The stylist then proceeded to roughly brush out my tangles, trim my ends, and as I reminded him I was in desperate need of some layers put in, he took a call on his cell phone! I was shocked silent. I’ve never seen such unprofessional behavior before! He didn’t even apologize or explain why he needed to take a call in the middle of cutting my hair.
Anyways, I have curly hair and it was a humid day so I wanted to keep my hair curly rather than get a blow out. However, he was blow drying my hair straight before I could even say anything. I also didn’t get the layers I wanted.
In the end, the whole thing took less than 30 min and my hair looked exactly like it normally does when I straighten it. I stupidly tipped the guy what I normally tip a stylist and regretted it immediately. It was totally undeserved.
Oh well I got to use up the deal at least. It’s too bad that I now have to go get my hair cut again next week! This time I’m going to Industry a few blocks away that comes highly recommended from a friend. Unfortunately, I’ll have to pay double but I think it’ll be worth it.

This is no doubt my favourite pampering place to go to !
I had had my hair done here in the past 3 years and every time it is unique and styled to the max ! I have people stop me on the street and ask me where do I get my hair done.
I went from black to blonde and back again — all maintaining a healthy beautiful hair & cut !
Vanessa the owner, is a true artist and the staff is professional and fun.

I have been with LID since the beginning and even before — half of my 35 years I have seen Vanessa!
I receive compliments on my hair colour and cut on a weekly basis and have never been anything but 100% satisfied with my hair, their service and their advice.
Wishing them every single success and the accolades they certainly deserve.

Reading Julia’s review, it is very similar to my experience. I went to Lid with a FabFind deal for highlights, wash, blowdry and cut.
I had left 3 messages when calling during their opening hours, before someone finally called me back to book the appointment. Had I not already paid, I’d have heard the message bank once and called the next salon down the road instead.
When I arrived for my appointment, the hairdresser briefly went through what I’d like done today. I was given a choice of 3 colours for highlights, other salons would give me a book of samples to flick through. None of the options were 100% what I was looking for, but I didn’t ask to see other colours. At other salons I’ve always placed some trust in the colours advised by the hairdresser and was always happy with the result even if it wasn’t what I had in mind. I guess the colours offered here were either a poor advisement, or a misinterpretation of what I said I wanted, because I wasn’t happy with the colour I picked. I was offered tea or coffee while my hair was being coloured.
The end result was the highlights having roots of 5−7mm on the day they were done, looking like they were done over a month ago. Overall I’m pretty disappointed with the quality of customer service, communication, and the final product. This is the first time I’ve left a salon thinking that my hair looked better beforehand. I wouldn’t return, even for a discounted deal.

After letting it grow for months and months with nary a cut, my hair had become something of an wild, untamed mess. No longer wishing to risk being mistaken for Medusa, I decided that something had to be done. Always on the lookout for great salons and ways to pinch pennies, I ended up snagging a Fabfind deal for a wash, blowdry and cut for $ 35 at Lid back in May.
I probably called 2 or 3 times and left a message that wasn’t returned before I was able to make an appointment, which was slightly annoying. Their website states that their hours are 8am to «closing», whenever that is, but it seemed like any time I tried to call after 5pm nobody picked up so it’s probably best to call in the morning or early afternoon. Apparently Lid is a very busy salon, and with the success of their Fabfind deal I actually couldn’t get a Saturday appointment for several weeks.
When the day finally arrived for my 3pm appointment with Angela, I showed up about 10 minutes early and she was able to get started with me right away. The salon itself is located on the second floor of a little building in Yorkville, up a narrow flight of stairs. The décor is pretty simplistic with little to mention in terms of ambiance, and I think the building used to be a house because the salon is divided into all these different rooms. They also do esthetics here so there are nail stations and a reflexology bed and the like. My appointment started off with a brief chat about what I wanted to do with my hair (just a trim with some layers) and then Angela proceeded to wash my hair and give me an invigorating scalp massage. I believe this salon uses Kevin Murphy products for the most part, which I love. Angela wasn’t much of a chatter, which was fine by me, although I do wish that she had elicited some more feedback from me such as how I would prefer to have my hair styled after the cut.
Overall, I’m satisfied with my haircut and I have no major complaints. However, the regular price for a cut, blowdry and style here ranges from $ 75 — $ 110. At that price point, I would expect a lot more than what I received. From my experience, I definitely wouldn’t return here if I were paying full price, and I probably wouldn’t come back even with a Fabfind offer. I’ve paid much less than $ 110 at salons that return your messages, give you reminder phone calls, offer you complimentary beverages and hand massages, and leave you feeling «fabulous» and not just «fine».