Lilian Hee-Karstadt – State Farm Insurance Agent

I am so thankful I found Lillian and her staff.
They are informative and thoughtful, detailed and accommodating. I really enjoyed the last visit I had with one of her associates, Raman was her name. We went through my insurance and fitted me with some better options. Who would have thought, going into the details of my motorcycle, life, auto and contents insurance would be fun and exiting. Seriously. I love these ladies!
First my insurance company dropped my 1000cc sport bike so I was let scrambling for insurance. Lillian saw my needs and promptly fit me with motorcycle insurance.
We also discussed multi policy discounts.
My bike insurance is usually 200+ a month. Lillian got me some for 79! Yes. 1000 cc race bike for 79 bucks a month. Auto life and contents in the bundle. I am so happy. I am a financially trained mutual fund liscenced small business owner and I think I’m pretty smart. There is nothing but customer service, retention and dedication to you, here at Lillian’s office. I welcome anyone to make an appointment and see what they can do for you. Thanx Unilocal,for the chance to let me share my opinions on Lillian and her staff. Insurance is important and these ladies make you feel like family.

Overall I did not have a great experience with Lilian Hee-​Karstadt, I wouldn’t recommend but I wouldn’t not recommend.
I was transferred to Lilian from my old agent, and I was not given the choice, which in and of itself is fine. I received a welcome letter explaining who she was and why she was taking over. Also fine. There was no interruption of service and things went on as usual.
The issue I have with Lilian is I cannot hear or understand her over the phone. I called to get motorcycle insurance and I spent more time asking her to speak up then we did talking prices. She did tell me she is soft spoken, but it was incredibly frustrating.
In the end I moved to TD, better rates and better speaking volumes.