Linen Chest

I don’t have any complaints about the actual store. It is fairly large with a decent variety of good quality products. However, my husband and I recently purchased Hunter Douglas blinds from them. It was a huge ordeal from the beginning. The design consultant was quick to give us a quote and even extended an offer for a discount on motorization, but unfortunately it all went downhill from there. We ordered our blinds in December and should have gotten them in 4 – 6 weeks (January), but didn’t get them properly installed until July. We had to call the designer multiple times to get updates on our order because more than 8 weeks passed and we didn’t hear anything from them. When they finally came in, it turned out the installer didn’t measure one of our windows properly so we had to have it sent back to Hunter Douglas to remake. Also, another one of the blind’s motor wasn’t programmed properly. We then had to constantly call the installer get updates on our blinds because he would tell us they should be ready in ‘x’ number of weeks but we wouldn’t hear from him for weeks AFTER what he told us. He even didn’t show up one time even thought we arranged a time for him to come in to install the blinds. He was difficult to reach and didn’t return some of our calls. When the ‘fixed’ blind came back, it turned out it still wasn’t programmed properly so they had to be sent back again. Finally after 7 months we had our blinds installed. One of the reasons why we went with Linen Chest for our blinds was their 24 month interest free payment plan. But that was a big headache too! The designer didn’t seem like she knew how the financing even worked from the beginning. After our blinds were finally installed someone from Linen Chest called us to get us signed up for a Desjardin credit card which apparently was required for the interest free payment plan. But even this person did not seem to know how the whole thing worked. So 2 months later we get an email from Desjardin saying we are late on our monthly payment for the blinds. We called Desjardin and they seemed to be the only people who knew what they were doing and were actually helpful and sorted everything out. Linen Chest did nothing to compensate for all the inconvenience and delay even though they knew we were unhappy with their service. To top it off, one of their promotions when we purchased the blinds was a $ 100 Linen Chest gift card. The Linen Chest employee who activated our Desjardin credit card promised he would mail it to us right away. Many weeks passed and we didn’t receive anything. So we even had to call them back to hassle them for the $ 100 gift card! If I had known there would be so many problems, I would have rather paid for the blinds upfront and gone with a more reputable company. It’s unfortunate Linen Chest does not do more to ensure their ‘home decorating’ services are up to par.

A new housewares store in a somewhat odd location IMO. With all the construction going on in this stretch of entertainment district I doubt most of us will venture out here to visit this store.
The setup is nice and clean and the items are thoughtfully organised. The staff was there for help when needed which is appreciated.
The variety of items sold here is decent for linens (surprise surprise), OK for kitchen tools and cook-​ware.
I was looking for a specific item and the variety they had here was quite nice. Ended up getting something that is sure to wow the recipient. They also advertise a 1 year price match warranty which is unheard of in retail as far as I know.
The prices were decent for the kind of items they offer.
I will visit again
3.5 stars.