NYX Cosmetics

I’m amazed by how many people have said their customer service was great? Maybe I need to go again but when I had gone it was during the afternoon on a weekday so there were barely anyone in the store.
I walked in and no one had greeted me or asked to help me while I was looking around. As I was walking out after I purchased my items and I noticed there were baskets by the front and realized no one even offered a basket while my hands were full from holding the products.
The only time anyone acknowledged me was at cash or while I was cleaning my swatched hands after I had already purchased my items. The artist asked if I needed any help because I was staying at the makeup counter for too long cleaning the swatches and continued to just watch me and count the products for inventory I guess?

These ladies really earned their paycheque today. Made me a tester when one was missing, suggested alternatives to sold out products, searched around for just the right colours. Knew their stuff, went out of their way to help even tho the place was crazy busy. And the prices? Crazy reasonable! Bought $ 60 worth of great products that I’ll be using over and over again.

Loved the service, even tho the place was packed, I had two different employees approaching me and making sure I found everything I needed.

Lost my product in their store and they did not help me get it back. Otherwise, their products and customer service was ok.

Wandering around Queen W one day this storefront caught my eye so I had to check it out. I really like NYX products– they are interesting, innovative and a good price but unfortunately in Canada the selection is lacking (Rexall and now Shoppers carry a small selection)
Rows and rows of makeup. That’s pretty much it. It has a very MAC feel — products are all black packaging and displayed by type– lipsticks together in one section and eye products in another etc
Staff are all friendly and plenty of testers and makeup remover around.

No customer service at all! There are three staff at the store and not even one care to greet
No one offer help and 10 minutes before closing they turn off the music and give pressure to close I paid for the purchase and they did not offer email registration and no thank you! Horrible experience and I really get his type of experience in Toronto
No chance to learn about the products so I guess no comment on the products itself

Lovvvvvveee NYX SO VERY MUCH, the only thing I suggest that needs improvement is the employees the young lady helping me find my true concealer shade gave me the wrong color. Also she wasn’t helpful I asked questions about lip liner and she just read the writing off the little package to me I could have done it myself… hopefully no one else has to go thru that…

Ugh so amazing. Where I am from, you can only get NYX at Rexall and its just the basics. It was here where I was introduced to the Soft Matte Lip Creams and was then a NYX groupie. I was in T. O for a trip and decided to look up and see if there was a store (because Tdot has EVERYTHING) and low and behold! a NYX STORE. Pretty sure I heard a little baby angel singing in my ear. Pricepoints are fab, I had so many lip creams I could choose from. Was sad I was too early for the Lingerie line but that’s okay! It’s a good excuse to come back.

New flagship NYX cosmetics store in downtown Toronto and you can definitely say I’m stoked! I love NYX makeup because it’s so affordable and the quality is phenomenal.
This new store took over the old MAC store on queen st W and good thing it did. The store is arranged in the same way the MAC one was but definitely stocked better. All the displays were clean and professionally arranged. Hopefully it stays like that after its out of its ‘new’ stage. The products are like makeup forever’s, but definitely at a cheaper price. You can find eyebrow products, contour sticks, colourful eye bases, palettes etc for a good price. It’s definitely a nice place to shop for if you need makeup and are on a budget. If you’re ugly, NYX got you ;) lol just kidding.
My fave products from NYX:
Jumbo eye pencils! They’re amazing, pigmented and stay forever
Contour sticks! Cheap and creamy!
Soft matte lip creams! Wow, just wow! Perfect colours that last a long time
Service is great and they definitely have enough staff to look after everyone. All staff are very friendly and approachable. Will definitely return here when my face supply gets low.
Only thing I didn’t enjoy is the fact that it gets super packed and it’s hard to walk around. I swear I was sweating like I ran the sporting life 10K down Yonge to get here. Lights are also super bright so it feels like I’m being questioned in jail.