Pizzaiolo

I will NEVER order from Pizzaiolo again!
I ordered a Party pizza and a gluten free pizza online. The order arrived and I had a medium pizza and the «gluten free» pizza was not in its usual gluten free box. I immediately called and left the guy know the mix up. I asked about the GF pizza and he told me that they never put them in GF boxes, despite my friend who has Celiac being very clear that every other Pizzaiolo location she has been to has special boxes for their GF pizzas. After another couple minutes of the back and fourth while I tried to ask if the pizza was actually GF or if it would make her sick, he admitted that they had run out of boxes.
He then goes on to tell me that the Medium pizza came to him through the online system as a Medium and not a party, so basically too bad. I asked if the online ordering system could have messed it up. He admits that it could have and asks if I would like a new one made. I tell that I would, but that I have already waited an hour for this pizza and we had to leave in another hour for a hockey game. I asked if it will take under an hour. He tells me it will take 20 minutes. I tell him that I would like it remade. We wait the hour and decide to leave, not wanting to miss our game. A couple friends stay behind to hang out, not wanting to watch.
They met up with us afterwards and told us that the pizza had arrived an 1hr30mins after we’d left, and that they were EXPECTED TO PAY FOR IT! Not for the difference between them either, for the full price. Luckily they apologized to the delivery guy (not his fault) but refused to pay.
I CANNOT believe this poor customer service. Clearly they do not need my business. I suggest not testing them with yours, you might be out $ 50 like me.

I can’t believe this location has such poor rating because I have been to many pizza iolos in Toronto despite they have same recipe, this location has the BEST pizzas. I just read he previous ratings all due to NONE-​Taste related issues rather than delay on delivery time n lost phone number to call back, or mixed up the order with other ones. But I personally don’t see any problems here. I am personally picky with pizzas especially in terms thickness, texture, flavour, sauces, freshness. I NEVER really like d outer crust but this is one location I will eat everything of pizza.
The location is VERY clean! Has plenty seating too with expansive Wooden chair with comfortable padding! Whenever I come in the place is always SPOTLESS! No grease on the wall or anywhere ! The owners r SUPER friendly! I once didn’t bring my wallet, n only had 2.5 dollars cash. When I ordered the employee told me it’s okay just give him later. Lol I was impressed. I did go back later that day handed in $ 2 haha :):) whenever I came back they had different employees on different days but they were always polite .
It was random how I got into pizza here. I was walking by one day seeing a guy at front patio table eating the FRESHiest good looking gourmet pizza n instantly I was like:“I want that!” My be thought I was joking but I was serious! We went in I order the chicken with red pepper, my bf had pepperoni!!! OMG they were delicious! I would not normally use «delicious» to describe pizza. But the ones here r so yum! The pizza is thinnish and very soft inside crunchy outside. The pizza guy does fantastic job knitting. It left great memory. The sauces r tasty n not too sour like PizzaPizza.
N since then I have been back so many times and NOT one time I was not blown away by how good their pizzas are! I only did walk in too. They are bit line up at times but always worth it! They aren’t cheap on ingredients too u always get a lot of meat on the pizza, def get money worth and it’s very satisfying for meat lovers :)
Top 4 best pizza locations I have found last 15 years living in Toronto:
this location;
Big Slice at Yonge /​Gerard ;
Cora Pizza at Spadina/​Harbor
King Slice at Queen/​Lizgard
Judging how previous ratings that they were not up to the expectations for online ordering I would probably try to avoid doing that but I would think their walk in ones r top notch. I have since gotten 2 more friends hooked on those at this location haha. And I have tried pizza iolo at 3 other locations they were huge let down after trying this location. The location at Spadina/​Adelaide was really bad n NOT fresh. The pizza was dry, had totally diff texture, meat had odd taste at that location I had to toss the pepperoni one aft a few bites.
Love this one hope eveyone try this location come back to give them a fair review. I think their pizza don’t deserve a 1.5 star review for sure !

I ordered for delivery online. An hour later it still hadn’t arrived so I called to check on it. Without even asking what order it was the guy immediately told me that it was out for delivery. When I asked him how he could tell given I hadn’t even given him the order number or address he put me on hold. He then came back on the phone, asked me what I wanted again and then told me the same thing as if we hadn’t just spoken.
Needless to say it’s the last time I am ordering from this location.

I so mad right now. I ordered pizza 1.5 hours ago and called to find out where it was. They told me they did not make it! They said the could not find my phone number and that is why they did not call to say they were not going to make it, apparently we were too far, but we are only a few blocks away. I have no idea how a business can run like this. Unacceptable! All pizzaiolo restaurants seem to be poorly run and this was the last straw. Do not call here for delivery, you may not get a pizza.

If I could give this place a ZERO I would! Apparently they didn’t need our money, as we weren’t even waited on. Walked in here around 10pm, on a Friday night yet, and neither the guy on the phone or the girl at the counter even acknowledged us! We stood at the cash register for at least another 5 minutes, then left. Couldn’t tell you how the food was because we didn’t get to eat, but Mamma’s Pizzeria across the street was AWESOME!!!

Terrible, we used to have good service ad delicious pizza from them but the last few times we have ordered it has taken TWO hours for our pizza to arrive and we live just 2 blocks away! This resulted in the pizza being cold and tasting terrible. Go to the yonge street location instead (too bad yonge street doesn’t deliver).

Situated to the west of the main Harbourfront drag, just on the corner of Rees and Queens Quay, this location of the gourmet pizza chain has been open for about a year and a half. It’s the newest member in the Harbourfront triumvirate of pizza places, along with Mamma’s Pizza across the street and Pizza Pizza closer to the heart of the tourist area.
I usually pop in to grab a full pizza for dinner, so I’m not one for individual pieces, but the slice selection is wide-​ranging and fresh, presented in a pleasing manner. The chain has grown on their reputation for fresh ingredients and gourmet-​style toppings, so it’s not unusual to find potatoes and artichokes next to the more traditional pepperoni and mushrooms. From what I can tell, the pizzas are started in a deep dish pan, and finished directly on the floor of the oven. It makes for a very crisp crust and greasy-​in-​a-​good-​way top. You can order one of their specials (my favorite is the «Gianni Ola» — pepperoni, bacon & mushroom with a liberal sprinkling of oregano), or create your own from a wide list of toppings.
The restaurant itself is small, with enough seating for 6 to 8 people. Like most take-​out pizza joints, it’s not the type of place a group of friends would be looking to roost for the night. The staff are very friendly and welcoming, more-​so than the average fast food place, IMO. The top-​40 radio can be a little loud at times, but if you’re just waiting around for your pizza, it’s no big deal. It gets a little busy when there’s an event going on at the Dome, as it’s right down the street from the stadium and across from one of the main parking lots in the neighborhood, but more often than not it’s pretty quiet, and service is very prompt.
Definitely my number one choice for pizza in the Harbourfront area.

Ordered the «artichoke» pizza with chicken on June 21 2011 at 1600hrs. Spoke to the delivery guy who called me «sir» when I’m a «ma’am», and basically didn’t listen to the order. Spoke to the pizza maker as well, about putting the artichokes on the pizza in good sized chunks. I’ve ordered from the Yonge street locations many times and never had a problem, because they ask questions about the order. What arrived at my door the first time was a artichoke pizza in red sauce with chicken. I immediately called and spoke to the the person answering. He proceeded to argue with me about the order, saying all kinds of things. In the end, he delivered the correct pizza — Bianca with chicken. The guy on the phone happened to be the delivery guy as well. Again another argument, saying that I didn’t order chicken on the pizza, I didn’t say Bianca… whatever. I said I wanted an artichoke pizza on thin crust with chicken. It was up to him to work out the details, not show up at my house and bring the second pizza and argue with me in front of my house! The little guy must be the owner of that particular franchise, and English is definitely not his first language. «Luigi» at customer service was of no use when I emailed him abou the complaint. Too bad, they are not getting our business again.