Pottery Barn

Rude. Very rude. The staff ignores you and when you finally get their attention they ask you to find someone else to help you. I was so fed up I put my merchandise back and left.

Let me just start by saying I love pottery barn, and am furnishing most of my house with their furniture. The two stars is for this locations customer service. I’ve been in multiple times adding furniture to a big order, and grabbing little things here and there and honestly, I’ve only had one good experience out of the bunch. Let me explain: first off — the employees seem to think that working at Pottery Barn allows them to act condescending towards customers. I mean really, you’re in retail… despite the quality of product you always treat customers like they’re able to drop mega bucks. I’m usually always treated with disrespect and never given the time of day. If I want help, I have to track someone down. Maybe because i’m in my 20s and they think I won’t spend money in their store, I don’t know. Two experiences really upset me. One: I went in and they had this couch on display. I loved the one they had on display and wanted to order the exact size, filling, colour, and fabric. I was helped and told the price, etc. When he was putting in the order, the manager (I think) walked over and started making conversation asking me what I had ordered. I told her and the male helping proceeded to tell her the fabric, colour and what not. She got a weird look on her face and said «I don’t think that’s right.» The male then proceeded with the order and said «I’m 90% sure it’s right.» 90%??? are you kidding me? You actually are unsure if what you are ordering for me is actually what I want and not making sure it’s 100% correct? Their furniture is made by the order by the way and non-​refundable. Anyways, she went to check, thank god, and sure enough, the guy got the fabric and colour wrong.
On another visit I was searching for window treatments. Stood around waiting for someone to come around. no one was on this side of the store. Finally I go to the front cash where three women are chatting. Asked for someone to help me. I was deciding between two fabrics and asked the women what her opinion was she said «well don’t you have an idea of what you want?» uhhh. yes hence the two choices and since you work here shouldn’t you have some design experience or at least good taste? geesh. After I decided on a fabric she said «okay I’ll ring those up for you» and started walking away. Not even a «can I help with anything else»?.. I had to walk after her to tell her that I needed the rods to hang the curtains up. She honestly couldn’t be bothered with me.
I just don’t understand where they get off treating people like this. Hire some staff who actually know what they’re doing and can treat people properly.

Pottery Barn is a great furniture store to «let’s go in and take a look»!
As you never know what you might find as there is always discount and floor model on sale.
Just like someone looking for treasures, we found a floor model coffee table on sale at over 75% off hidden on displayed underneath some furniture! (Maybe my Unilocal Friend has been using his «Room Escape» game skill?)
I guess have to drop by more often and see what they have!
Staff here is super friendly and nice.

I often stop in to see all their new stuff. No matter how often I go there are always new great pieces that catch my interest. Lots of furniture but I love the accessories, tons of candles, hurricane lamps, and now the summer patio stuff.
Every time I stop in to look I end up buying something really unique. The staff are so helpful with great tips and suggestions. If you are on a budget they have great gifts.

This is a dangerous place to step into.
Sephora and Pottery Barn are like crack to my recovering addict lifestyle.
I came in here to pick up ONE centrepiece and walked out with umpteen pillows, a new set of linens, 3 centrepieces, and too many regrets to count.
Everything in here is really homey. It isn’t too creative. Cottage in the alps meets urban living.
Also, be careful with their prices. If you see a pillow that says $ 14 on it, know that that price is for the case only and they will charge you $ 30 for the pillow inside it. Also, unlike most other stores, sham covers aren’t included with the duvet or quilt so you have to buy those separately.

Pottery Barn lowers 75% of their items to match US prices! Grreat job PB!

Pottery Barn is a US-​based home furnishings store with a few locations in Toronto (the location in the Eaton Centre is closing soon).
This particular location has an upstairs with «Pottery Barn kids» stuff too.
The selection here is quite limited, especially compared to their shops in the US and their online selection. But they do have some furniture, bath and bedding, lighting, tabletop and lots of accessories at this location. (Heavy emphasis on accessories and seasonal décor items).
Quality is high, prices are moderately high.
I find the designs are mostly country and traditional style. Lots of «cottagey» looking stuff. This is probably the wrong place to shop if you prefer contemporary or modern styles (as would most downtown dwellers).