Second Cup

Customer service from both staff today was really great. So I ordered the matcha latte … Drank it and my stomach turned it is really sweet! I don’t mind sweet treats but when it comes to beverages I am only a fan of bitter and sour things… They happily (literally with a smile) offered me another beverage. I felt pretty bad because I hate wasting but I just can not do sweet drinks.
FYI their matcha powder has sugar mixed into the packaging they get (just like Starbucks)… Which would be great … Unless you are not looking for a sweet drink…
Great news! Their soy latte is amazing! Deep rich coffee bitter flavor (which I love). I was very pleased by how calm and positive they both were with me as I am sure that was probably annoying to have to waste the product More coffee shops should have this type of professional positive smiling customer first type of employees
Location also has a fireplace which o imagine will be nice in the cold winter months. Washrooms are clean (probably because now they aren’t bombarded with all the school children arroyos the area coming in and disrespectfully destroying it and leaving it messy every 30mins.

Judge a restaurant by its bathroom. It tells you everything you need to know about the food you are about to eat. PS: bring your own toilet paper as the bathrooms won’t have any!!!

I had hoped to make this ‘my shop’ since it’s a stone throw away from my place but I have to admit I don’t like this location at all.
It’s dark and dingy, often understaffed, the wifi connection drops a lot, and most seats don’t have an outlet in sight which makes for limited seating options for laptop users. I also agree with previous reviews– this place is not clean and with school being back in (there are two within the block), this may get worse before it gets better.
I think I’ll be looking for a nicer coffee shop to call my own. Bookmarking some as we speak. Besides, they don’t have
my favourite snacks here, but the barrista made me decent drinks so that’s a plus.
I RECOMMEND– the red velvet cake with a white hot chocolate, just enough sugar to power through whatever assignment brings you in.
EXTRA TIP– Charge your laptops. Like I said… I’ve spotted two outlets max in the place.

Total Starbucks rip off! This place feels very generic and soulless. However, on a cold snowy night, it totally hits the spot. After doing some shopping on this street we wandered in here for a warm up. My latte was decent but the star menu item was the candy cane white hot chocolate! So good! Just a hint of peppermint… The white hot chocolate was amazing and we bought a canister to go.
The girl working was interesting… I’ll leave it at that. Overall, we all really enjoyed our small break from the cold here!

During the day this place is full of people camped out and working away on their laptops. In the evenings, it’s full of visiting friends.
The building only has one floor but there is a raised section that somehow seems removed enough to limit the distractions of people coming in and out of the front door, the chit chat from behind the counter and whatever ordering/​discussions are going on by the people who’ve come to socialize so if you’re looking to work, make sure you choose a seat in this section.
The building itself has high cielings and two walls of big windows filling it with natural light and giving it a bright and airy feeling.
Their muffins, cakes and sandwiches are all on display and seem to go at a pretty impressive rate. I’ve had a taste of the lemon poppy muffin and it was delicious.
The two people working behind the counter during the day seem to be a husband and wife team. The two of them banter back and forth in a pretty comfortable way that definitely supports my theory. It’s not english so I can’t tell what they’re saying but I’d be pretty surprised if they weren’t married.
Anyway, apart from the slightly grundgy bathrooms this place seems pretty standard as far as Second Cup locations go.

I’ve been here plenty of times thinking that matters would improve but they never do.
This Second Cup is spacious, has a dark exterior with lots of seating by big windows which bring in lots of light. They always have a lot of baked goods and sandwiches. The staff is kind, and somewhat efficient. The drinks are usually consistent, but sometimes I don’t even know what I’m drinking.
The major downfall about this place is the uncleanliness. My table has always been sticky whenever I’ve sat down. There have been times where it looks like a newspaper hurricane hit the place, and the bathroom is mucky. I’ve also seen one of the barista pick at his flip-​flops behind the counter while making drinks during the summer. So gross!
I’m not a big fan of this particular location; they’re other Second Cup’s in the area I can go to instead if I needed too.

It’s a good location, quiet and laptop-​worker friendly.
I don’t have too much to say here, only, I came for the free wifi (take that Starbucks!??) and will return again and again for their low-​fat apple cranberry muffin.
Seriously — I’m a low-​fat muffin addict and was convinced that I’d never find a replacement for the low-​fat blueberry raspberry muffins from Delanys in Vancouver but these ones blow ‘em outta the water.
Big hunks of apple, a handful of cranberries (no, not strategically and sporadically placed like the ones in Starbucks’ version) and when you bite into it, it’s light and airy and tastes like it was made with more eggwhites than yolk.
I also went to another Second Cup in Markham and they had blueberry /​raspberry ones. Equally amazing.

To the new manager (July 2010).
«Releasing» the three best staff in your first week in charge was foolish way to make your mark. I had never been a regular at any coffee shop before, but these excellent people had my loyalty. It was their charm and great personalities that kept me coming back. One can only assume that you fired them in an attempt to start fresh and call the place your own. Unfortunately that was the biggest mistake you could have made, as I have heard other customers, and even neighbouring business owners voice their unhappiness as well.
I will not be returning, and will instead opt for the Timothy’s just south on Mount Pleasant, or more likely, go nowhere at all. Good luck with your new position, and your big ego. You’ll need it.