Sport Chek Leaside

The store is well stocked with many necessary accessories. However, the service at this store is very disappointing. The salesperson is arrogant without any intention to help the customers to figure out what they need. And they like to give no as answers.

I love this sports cheK. David in the bike dept is very honest!!! He is great. I would only take my bikes to this location for a tune up. I will be back. Not expensive!!! Love it!
Thank you very much
Happy customer!!!

I have been to this store a few times and each time I have found that the store, although well stocked, is almost always very nearly empty. The frustrating part is that although there are not very many customers, it is invaribly difficult to find a staff person to help, or if you do find someone it is ‘not their section’, or you have to wait for the one person ‘who knows about the merchandise’.
My visit this evening was particularly annoying, as I had checked online for a particular sports bag, which was only in stock at this location. when I arrived, I could count the number of customers in the store on my fingers, I and my mother went upstairs where two male staffers were talking. They didn’t know exactly where to find what we were looking for and they just said «that must be downstairs», no «let me call» or «let me check about that for you». I guess their personal conversation was too important. (Later my 83 year old mother said she smelled alcohol from the young salesperson near her — yikes!). When we went downstairs, they did not have the item on the shelves. We asked the cashier — who checked a shelf behind the cash and said they didn’t have anything there — ‘it must be out of stock’. I explained that the website clearly indicated that it was in stock at their location. She said the website often isn’t up to date. She asked for the stock number, so when I asked her if she could check online, she said that they can’t access their own sportchek website — really??- in this day and age of technology? — So I had to use my own phone to search their website again to show her that 1) it was shown to be in stock, and 2) to find for her the item number. She finally looked it up and saw that they did have them in the back room (where I asked her about previously). A slightly more mature woman arrived and she then went on a quick and helpful search to recover what we had come for! I won’t even get into the wait to check out. This store is near to me, which is why I have persisted in going there — but at this point I would drive well out of my way to go to any other sports store.

Although I’m not necessarily a fan of the franchise, this is probably the best SportChek I’ve been to so far. The two story store has an excellent season selection that seems to rotate and during my visit the ski/​boarding staff were very helpful. Not only did they actually know what they were talking about (rarity at franchise sports stores), but one of the fellows I spoke with even gave me some advice on equipment that Sportchek did not carry and this was definitely appreciated.
While the store was not too busy when I visited, they were out of stock for almost all of the items they had on special.