The Animal Clinic

This is a wonderful vets office. We’re living in Toronto temporarily from the States, and my kitty was really sick and we didn’t have a vet. The overnight emergency vet was going to charge me a fortune and they still weren’t really sure what was wrong. We waited til the morning and the Animal Clinic diagnosed him and he was better a few days later after the medicine kicked in. The man at the front desk is also very pleasant and helpful. Highly recommend.

I’m a first time pet/​dog owner and the service and care that I and my puppy get here makes me feel like one of the family.
You’d expect that I have endless questions and concerns and The Animal Clinic is never too busy to answer them. They’ve been wonderful with my little guy and he loves going back there. They’re careful and will always err on the side of caution-wouldn’t any professional? They do timely and regular check-​ups and are always quick to remind for any upcoming shots, treatments, or updates.
They accept pet insurance and do all the paperwork for you. It certainly helps with some of the costs.
They also do boarding, we haven’t used their boarding facilities yet, but will keep you updated if and when!

Very rude staff. I took my pup here and they were obnoxious, rude, self righteous. Avoid Alda at all costs, I went to complain and she was a very disrespectful woman, oh and they OVERCHARGE, and tried to charge me once more for NO DIAGNOSIS when they told me they wouldnt charge me! Save yourself the trip and go elsewhere.

Okay, update – the post-​surgery followup was over-​the-​top amazing. They called the next day to check how the incision was healing and when I mentioned the cat hadn’t been eating, they booked me in for a complimentary visit the next night so they could check on her, in addition to the regularly scheduled followup appointment a week later. They really care about the animals they see.

WORST WORST WORST EVER!
These people will ALWAYS tell you that they are fully booked even if you have a serious problem. They love to tell you that they can accomodate you for emergncies but that’s not true. It has happened to me twice. The first time, my dog had a lung infection (and almost died). The doctor told me himself he was ‘too busy’ to see my dog and would see her in a week. Had I not taken her to the emergency clinic she would have died. The owner of this clinic (also a vet) assured me this would NEVER happen again after a face to face conversation.
WRONG.
Most recently (yesterday), I called to attempt an appointment for the same dog. Again, I expressed urgency regarding getting in as soon as possible because I could tell my dog was in pain. And again, I was told that the cilnic was ‘fully booked’ and that I would have to wait. I called a clinic (that is closer than the 40 minutes I would’ve had to drive to for the Animal clinic) that had never seen my dog before, and they saw her even though they were closing in 15 minutes!!! IMAGINE THAT. Turns out my dog has another problem that could NOT wait and was treated. I have a follow up appointment for Saturday at the *new* clinic, which is when I was told I could have an appointment at the Animal clinic but that it would be ‘tight’ and was it really that important. Excuse me, WHAT?
The person that answers the phone is usually an administrative person with little to no training in triage-​which is probably the NUMBER ONE thing the person answering the phone should be skilled in. The office manager is unsympathetic and defensive. And of course, the owner is out of the country. I am sure my request to speak with him upon his return will fall on deaf ears as well.
I am a person who loves my dog like my child and this is absolutely unacceptable treatment. The staff/​doctors need to WAKE UP and start servicing/​scheduling appropriately.
I have since called to transfer my dogs records to the clinic that actually has time to see her. I do not recommend the Animal Clinic-​especially if you have a sick animal. The animal will get sicker before they decide they have time to see him/​her.

My 13-​year-​old dog and I visited Dr. John Reeve-​Newson at this clinic today. All I can do is rave about him. He was very knowledgeable and genuinely kind. Right away he shook my hand and told me he prefers all of his clients to call him «John». He immediately won my dog over (this has never happened at the vet in his more than 13 years!) by only giving him affection and treats for the first while. He looked at a lump on my dog’s back and said it was possible that it is a tumor, but was confident it is most likely a cyst. Then he told me that if it were his dog he would closely monitor rather than remove it. He didn’t want to put my dog under any unnecessary stress given his old age. His honesty left me 100% impressed. In terms of facilities and my experience, I give this clinic 5 stars. Unfortunately, they are a bit pricey, so I only gave them 4 stars. However, the extra bucks are worth the money you could save by visiting an honest vet (not to mention being able to leave feeling confident with their advice).

I used to take my dog to the Queen West Animal Hospital, but when I moved to the Church and Wellesley neighbourhood, I decided to look for a vet closer to home. I did some research and found The Animal Clinic. I sent them an email looking for information, and the vet clinic manager immediately responded to me, and invited me in for a tour/​consultation. At the end of August I decided to bring my dog in to be spayed. We went for a consultation, and she had her procedure done about a week later. I was very happy with the treatment that she received. The staff is friendly and helpful, the clinic is clean and spacious, and it is handy for me to walk to. The price for the procedure was comparable to that which I was quoted at Queen West ($ 505 for a mature dog spay done by laser surgery) I will be bringing my dog in next week to have her stitches removed but for now have been happy with my experience at the Animal Clinic.

I go to this place because I have a French Bulldog who can have unique health issues and sometimes can’t follow the same run of the mill remedies. I have heard of horror stories where these dogs were mis-​diagnosed and created even more problems. This place is run by Dr. John Reeve-​Newson, who (wink wink), used to breed french bulldogs.
I have been going there since he was a pup and will keep going back. From the laser neutering to a free visit, I just feel very comfortable going there. The free visit was because we were only in the office for like 10 mins for a problem that the Dr said to just let it run its course. The other times have been regular checkups. I find they are good at telling you what you need and what you can go without.
My comparison is more towards other emergency places (which I’ve been to), and you just don’t get the same vibe. At this place I really feel like Dr. John cares about the dog’s well being and cares about the owners to not gouge them.
The pricing? Well I can’t do too many comparisons because I’m only used to there and the emergency vets, but $ 80 for a wellness checkup seems reasonable.

This is a high-​end clinic with good facilities including the ability to do laser surgery. They do tend to recommend more than bare-​bones care, including full blood work before procedures such as spaying. This is reflected in their prices, which are definitely on the high side.
All the vets and staff I’ve dealt with have been very nice, and the care my cats have gotten has been excellent. The waiting area is large, and there are separate areas for dogs and cats, which is nice. You’re offered a coffee when you arrive. I’ve never had trouble getting an appointment at a time convenient for me. My cats are young and healthy and I’ve only been going to this vet for a year, so I don’t have a lot of experience with them, but I’m happy with them so far and would recommend them — especially if you have pet insurance that helps cover the fees. They submit the claims directly to the insurance company for you, which is a nice touch.