The Shoe Company

The Manager at this store is a moron and needs to learn better customer service skills.
I bought a purse here the other day. The strap has two clips on each end that fasten around a metal ring on each side of the purse. It wasn’t until I started using the purse the next day that I realized one of the clips was defective. It would close but was missing a spring designed to keep it closed. Not a big deal really but not an ideal way to carry a purse either.
Anyway, I went back to this location with my sales receipt and explained the problem. The Manager went out on the floor and looked around for the same purse. When she couldn’t find one on the floor, she suggested I bring the purse back when I wasn’t using it and she would order me a new one. I said «this one is perfectly fine, all I need is a new strap, can’t you simply order me a new strap from your supplier?». Her response was that they didn’t have that kind of relationship with their supplier. She then asked if there was a Shoe Company store close to my home and she would call them to see if they had this purse in stock. I explained to her again that I didn’t need a new purse, I only needed a replacement strap. She refused to budge.
I then asked to speak to the Manager and she said «I am the Manager». I said «Too bad» and walked out of the store with my defective strap.
The joke’s on her though because later that same day, I went back to that location, found another purse by the same manufacturer (it wasn’t the same style but the straps are exactly the same), swapped the straps out and left the store. If this so called «manager» had any customer service skills whatsoever, she would have done the same thing. Now the store is going to sell another purse with a defective strap and that unfortunate customer will have to deal with the same BS I did…

Okay. I admit it. My shoe collection would make Imelda Marcos blush. (If you don’t know who that is stop reading this now, you’re far too young to be up this late.) I have shoes that are comfy but hideous. Shoes that can only be worn to walk to the car and back. Shoes that are so pretty I can’t bear to part with them, even though I no longer wear them. Now, The Shoe Company is pretty mainstream, no Fluevogs or Manolos to be found. The reason I write this review is not for the selection of merchandise, but for the stellar service I got there.
Buying some comfy, practical, yet still cute winter boots is a task all Canadian women dread. So you can imagine my joy when I found exactly what I was looking for. And you can also imagine my rage when the buttons started to fall off said boots after wearing them about 5 times. But, the lovely people at the Shoe Company did not fail me. Not only was I given a full refund (which I never expected, seeing as they had been worn) they found me another pair and had them shipped to me within less than a week of my returning the first pair. I was thoroughly impressed with every staff member I dealt with, and there were a lot of them as I had to visit the store 3 times. Friendly, polite staff without a sniff of laissez-​faire attitude or snarkiness are hard to find in Toronto, but these guys have it in spades! Shoe Company, you had me at hello, but you keep me with your great service. And the shoes.