Vera Wang

Came here to look for a dress. Walked in 5 min. before my scheduled appoint along with my Mom and Grandmother. We were not even greeted or smiled at for about 15min. the staff appeared bored and tired and I had to select and pull my own dresses from the rack. I was then told to pick a room and had to put on the dresses myself. My budget was well within the Vera Wang prices and the service was no better for the other girl in the salon with an unlimited budget. For the prices the service should be far superior. Go next door to Dina Alonzi for prettier dresses and far better customer service.

I knew the dress I wanted and went directly to this store to order it. The first two fittings were great. I had them at the store and was able to try the dress on with the veil.
My third fitting however had to be scheduled at the seamstress’ workshop across the street as they told me that they are really busy in the store and had to accommodate new customers.
Each fitting my dress had to be altered slightly however when it came to my third fitting, I had asked them to take in more of the dress at the bust and to make my dress more fitted as I lost some weight.
After I paid $ 850 flat fee, they told me that they would have to charge me for the additional alteration. After I sent them an email to let them know that it was unacceptable Rhonda said ok, they will alter it at no charge, thereby doing me some kind of favour. My dress cost me $ 6500 plus $ 100 for the sash, and $ 850 for alterations plus tax. Total approx $ 8,400. I expected better customer service for the amount I paid.

I love, love those dresses, the service was very good. And I had a great time there with my parent. The store is small and intimate, works really well with just three of us and the Sales was very knowledgeable and let me try on different dresses and give me option on my need. I didn’t end up getting the dresses tho. The price range from 5000 up, the ones I liked a lot are 8000 and 11 000… if you have the budget, definite go for it… even if you don’t have the budget, you can go to try it on. One thing I noticed, the appointment is one hour and there is only one fitting room. I think just right after I came out from the fitting room, the following appointment arrived. Then she has to help them choosing the dresses and left us there…

Spent 5 grand on a deposit and they were trying to give us the sample dress. My wife was extremely upset with this place. Worst customer service ever. The designer should be embarrassed. Disgusting. 5 grand lost.

I got a dress from Vera Wang a few weeks ago… had such a wonderful experience. I brought my future sister-​in-​law to look for a wedding dress for herself and she found one! She was apprehensive at first as she wears plus size, but they had such great selection in bigger sizes. Allanna and Ronda, the lovely ladies who helped us, made us feel so welcome… great service! What’s best is that we’re both wearing Vera Wang on our special days. Thanks again VWToronto!

Worst Service and Quality of Dresses Ever, think some are fake! — Avoid at all costs, If you need a Vera Wang dress fly to New York and be served by professionals!

Worst service ever! If you do not want to ruin your day, don’t come here.
I was with my girl friend. Her appointment was actually at 5pm, but the sales lady called her to change it to 3 without apologizing. When we were at the store, I was trying to pick dresses for my friend and let her try different styles, but the sales doesn’t really want us to do so. She even said to my friend in the changing room things like «why did you come with your girlfriends? you should come with your parents, your girl friend is too picky, blablabla…»
Unprofessional, lack of respect, and very rude.
The designer would be embarrassed about the level of service this location is giving

Terrible experience. Ruined my day!

I really wanted to wear a vera dress on our big day and the sales person put me off so much I was nervous to give deposit. I actually don’t know how there’ll still open. I feel like designer would be embarrassed about the level of service this location is giving.

I remember my first time coming to this Vera Wang, it was my first time in any Vera Wang. I was with my friend Belinda, she had her prom in a week and we were desperately trying to find a dress for her size negative-​two figure. Now that I think about it, she was at the time the most beautiful woman I knew.
We found this boutique by accident, and I was curious as hell. We walked in, and it was like going to the most beautiful house in the world. We must have came here on a slow day because we didn’t have an appointment, yet we were helped by the two older ladies working there. We were very young, I think the ladies thought we were cute and let us wander through the store.
It was my first time in a bridal shoppe, and I think I felt more comfortable than Belinda. The house (which was what it was) had very low lighting which felt just right, the dresses carefully hung on the hangers, or worn by the mannequins.
I told the ladies that we were looking for a prom dress, and she showed us to the store’s signature piece art the time. The bloody dress on the mannequin looked like the most beautiful white Christmas tree I have ever seen. which in most cases would be an insult, but I instantly fell in love with the dress, and wanted to marry the mannequin wearing it.
I was like 19 years old, and beautiful Belinda was 17. We were over our heads thinking we could afford a dress here. The signature dress here was $ 5000, which if you think about it was VERY FRUGAL… but for two teenagers from the hood, five thousand dollars was like a million dollars. The ladies knew we couldn’t possibly afford it, but she entertained us. I guess she thought we were a young couple, which would have been very nice. for me. I guess I might have secretly liked her without knowing, it was a very confusing time for me.
Now the dresses here are signficantly higher priced, but the service has risen as well. The secret to all successful bridal boutiques is the seamstress. Remember that, this is an actual industry secret unbeknowest to the patrons. It doesn’t matter whether a store has the most beautiful, expensive dresses, if the seamstress is inexperienced or have poor skills, everything can just go to hell.
Girls coming to the shop crying their eyes out with fitting issues or dress accidents, and nobody able to do anything. The horror stories I’ve heard can keep a girl from getting married for a lifetime.
Vera Wang Toronto, they have the city’s one of two best seamstresses, although, her schedule isn’t as flexible as the other one, it still basicall the most important factor when it comes to purchasing a wedding dress, especially for $ 5000+. To be honest, twenty-​thousand dollars for a dress here is very reasonable, but remember to demand service, and do your research about the trade so that you know what you are paying for.
I do like this location, it’s very reasonable. In Shanghai’s Vera Wang, it costs 3000RMB to simple try on dresses, and you’re only limited to only 7 fittings. That’s 500 dollars to try on dresses!
For me, this is Toronto’s number two best bridal boutique. The best in my opinion, I will review after I get married myself. Whenever that may be.
For Belinda, we found a beautiful and eclecticly designed dress for her on Yonge Street for $ 300, with only three ever made. Aparently, her prom was amazing. This was seven years ago. Since, Belinda has gone winning many beauty pageants, becoming master of ceremonies for many events in and out of the Canada, and now I think she has her own show in Hong Kong.
I’m still single.

I was prepared for a terrible experience coming in here, but it was okay.
I came in for my 1pm appointment with my mom, and saw two girls just finishing. Although we had to wait for the girl previous to leave, it was okay as we got a chance to browse the dresses, and they had someone there who wasn’t your consultant to chit chat with you.
I kind of wished that the women who spoke to me first was to help me, as she seemed to understand what I was looking for. Instead, when it was finally my turn, it was someone else, and I had to explain myself all over again.
Are they pretentious in here? A little, but keep in mind that the dresses are any where from $ 3000+, but I felt they were mostly $ 5000 to $ 10k. Be prepared for this, and that is why you are here. I have to say that there is something to be said about the quality and workmanship here and compared with some of the other Yorkville boutiques with similar dresses at this price, it just doesn’t compare.
The dresses here are beautiful, and be careful if you’re not willing to pay. I tried on a beautiful $ 6500 mermaid dress. But I don’t like the style. They told me that they can alter it, and pull up the entire waist line to wherever I wanted. Alternations at flat fee $ 850 for whatever you would want done.
After the seamstress pinned my new cut, I loved it. And I cried. But, alas, I may have to let this one go.
(aside: I find it interesting that there are many stores that have dresses $ 2,500 and under and many that go above that, but i haven’t come across anything in between!)
As I was leaving, the lady had disappeared and on to the next girl, with another family waiting for their turn. Seems like they have lots of business, but not enough people to service.

A few months ago I wandered into Vera Wang. I’m getting married in the summer and was excited to finally have a reason to make an appointment to try on dresses. I’m not going to lie it crossed my mind to go in even before I was engaged, and I’m not one of those girls that have dreamt about their wedding since they were little (not that there is anything wrong with that). Anyway, the day finally came and I couldn’t wait, but I was very disappointed with the service. I think they knew that I didn’t have an unlimited budget and that I was also too sensible to be convinced otherwise. The thing is I called to tell them what my budget was and asked if it was worth me coming and they ensured me we could find something in my price range. The consultant that was assigned to me seemed tired and I got the impression it was at the end of her shift and she had places to be. When I did try on a dress they didn’t have the proper clips all other places supply that help you get an idea of what the dress would look like tailored. After a couple of dresses she just wasn’t interested in my sale or lack thereof. I’ve come to realize that customer service is extremely important to me and to think about the money I could possibly be spending it upset me even more. I’m sure if you have lots of money to spend you’ll have a different kind of experience.