Windsor Bridal

Hey gang, new location so any photos from me would be outdated… Also, no more limits on trying in dresses, so check out the more recent reviews!

Maybe I just lucked out with Ashleigh, my sales consultant, but my experience here was amazing. Ashleigh was fantastic and ever so patient. I found my dress here but it took me forever to decide between two and I tried them both on at least a dozen times each, I never felt rushed. It was Ashleigh’s son’s birthday that day and I am sure she didn’t want to be working but she ever made me feel that way.
This is not the first store to go it. It is important to go to other stores prior to this one so you know what styles you like.
Loved this place!

This was the second dress shop I went to and I would recommend it for brides who have a good idea or close to knowing what they want.
Customer service was minimal, but I prefer that type of experience — I get overwhelmed way too easily in bridal stores. I saw a lot of different styles and dresses, I tried on lots of dresses (7), got quotes and styles numbers of the ones I liked on a card, and was told to come back if I made my decision. No pushy sales ladies here which I appreciated very much.
The dresses are packed really tight together, but they do have a good selection.
Cons: The lighting is awful here. Try to go during the day when there’s lots of sunlight perhaps? No pictures allowed.

Had a great experience in purchasing wedding dress here. I had not intended to purchase a dress that day, but I found this dress, and fell in love. I bought the sample off the rack, and saved 40% (close to $ 600!).
The woman who helped me was an older lady, and very grandmotherly, honest with her opinions, and very helpful when it came to helping me in and out of dresses.

Well, now I know why the review is so. Very true, indeed. My consultant was very tired looking and treated me like I shouldn’t be happy. I wear size 14 and 16 bridal. When she «helped» me put on the dress, she gave a sigh and touched her stomach as if she was in pain. Never a smile.
The dresses were beautiful, sure. Like any other salon but the service was horrendous, save for the kind gentleman who took my appointment.

If you’re looking to be fawned over, forget it. If you’re looking for no-​nonsense, knowledgeable, almost grandmotherly-​like service, ready-​to-​wear options at prices that won’t break the bank — try Windsor Bridal. All the more power to you, I say, if you are privileged enough to be bridal-​boutique only.
There are so many options at Windsor Bridal! Given that its location is warehouse-​like, with florescent lighting to boot, there are a tonne of dresses and styles to choose from. I came here for a friend’s dress search. The bride tried on quite a few and ended up saying ‘yes!’ to the first dress she actually tried on. I would definitely recommend at least paying a visit here in your process to hunt down your perfect wedding gown.

You have to go here with your expectations in check.
This is NOT a typical bridal store.
You won’t get your own private changing area, you won’t get specialized wedding professionals helping you choose dresses, you won’t even get a nice big clean luxurious change room.
You WILL get a crap load of dresses. This is more of a warehouse with hundreds of dresses to leaf through. The girls that helped us was probably 17, we clipped the dresses tight ourselves, but boy did we have options.
I’d suggest coming here, maybe not for your first experience, but if you’re doing a bit of searching around and looking for lots of options, this is a good choice. Especially since they sort of leave you alone to look around at your leisure without being very intrusive at all.
Check it out… but know what you’re getting yourself into.

I found this store to be OK. Note great and not bad at all. My sales person was pleasant enough. I told her what I was looking for and she brought me over to the section with the silhouette I was looking for and picked out a couple to try. She wasn’t pushy and there was a really big selection for me try on. I think your experience really depends on your salesperson. I found it to be fine.

It wasn’t as busy as I thought it would on a Sunday afternoon. We made an appointment, but I wasn’t sure it was needed.
They have a large selection of Bridesmaids dresses, which was one of the reasons we came here. We were given full reign of picking any style.
There was a girl helping us, and clipped in our models as they came out.
She kept the rack in order for us, and gave us our picks as we asked for them.
She also kept our top choices with her so that they weren’t taken.
When asking more questions about a style, she was able to give us a book of all the designers and the colours for me to see.
She was also able to show me dresses in different colours from the same designers when I asked.
One thing I didn’t like was that the swatch I wanted wasn’t available.
It was decent, and at a bare minimum. I think it was a good place to start your search.
EDIT: They didn’t have my swatch available, and I was freaking out a little because only few dresses in Toronto have the dress, designer. I called and played dumb and asked about the swatches, and they had them! I came in and she actually cut pieces for me from the sample sheet! Success!
I really think your WB experience really depends on who you deal with. The lady on the phone was really helpful. When I got there, the person helping was kind of clueless and not paying attention to me.

I do understand all the bad reviews of Windsor Bridal. For me, it was exactly what I wanted. I didn’t want fuss and squeals and frou-​frou. I had a very specific idea of the dress I wanted and wanted it at a good price without the frills of the fancy shops I had been to with friends. I brought a picture with me and in the rooms of crazy, lacy, beaded monstrosities, they had 5 dresses that were similar to the photo, in the ‘resort’ section. I did not have a resort wedding, but wanted something simple. I saw the dresses, chose and was out of the shop in 45 minutes. When I came back to try it on, they were fantastic with the alterations and I bought a well priced veil as well. All in all, the exact experience I was looking for.

My wife went to Windsor Bridal to shop for her dress, and had a terrible terrible experience. It still fills me with anger when thinking about her experience there.
In short, the service was not just unhelpful, but downright rude, mean, disrespectful. The sales lady rolled her eyes, rushed my wife, scolded her on how not to handle the dresses. When my wife asked to see and try one on, the sales lady said something like: «Well, this is the one you like right? Then why don’t you just buy it? You SAID you liked it» in a condescending tone.
To be fair, perhaps it was just that one sales lady, and maybe she was having a bad day. But judging from the other reviews here, it seems like they may not be so good after all.
Sure the selection was huge, but like others have said before they’re like an outlet store. There are better stores out there. Avoid this one!

My good friend is getting married and we are on an epic adventure to find «The Dress». For anyone who has been on this type of adventure you know it requires patience, a corset and lots of Advil! I entered this store with my bride to be bud and it took 45 minutes before anyone even speak to us… or yelled at us I should say! Apparently brides are not aloud to touch any dresses without a «specialist» present.
Dr. Kavorkian… I mean our specialist was a treat! She grunted when we asked her to show us more strapless dresses and when my friend came out of the change room she stood there silent with her arms crossed looking as miserable as can be!
I would agree with Breanna K. and say that unless you know exactly what dress you are getting don’t bother…
Outlet prices should not mean outlet service!

Terrible, terrible service. That sums it up. This store has hundreds and hundreds of gowns all hung up with a sheet of plastic covering each of them. It’s like going into Winners except it is less organized.
I asked for some help as I didn’t know where to begin to look. I had a specific style in mind and wasn’t about to peer through each gown one by one. I described it to a salesperson in hopes that she would provide the help I needed. She told me to start looking at each of them. I shook my head in disbelief, but didn’t want to dismiss the place because I’m told they are cheap, and I wanted a cheap dress. As I browse through the gowns, the salesperson follows me. Now, if she’s going to follow me, why not simply just help me out? Oh yes, and then she tells me there’s a limit on how many I can try on. Ridiculous. I was about to spend a couple thousand dollars on a dress and I’m told I can only try on 3.
I walked out of there after 5 minutes, there is a limit on what I would put up with in order to save a few bucks.

No, I’m not getting married.
A good friend of mine is this year and I’m doing what good bridesmaids do by helping her find that breathtaking gown.
Windsor Bridal calls themselves Toronto’s Bridal Superstore.
And it is.
But don’t mistaken superstore for super service.
In each of the bridal boutiques we visited prior to Windsor Bridal, the sales associates were happy and friendly, making the search for «the gown» a fun and exciting experience. The associates in Windsor Bridal made the wedding gown hunt feel more like a boring chore. Hmmmmm… maybe it’s because the staff aren’t married yet? Or maybe it’s because they already are?
I’ve been here a couple of times before and the service was also mediocre.
Windsor Bridal is Toronto’s Bridal Superstore because of it’s size and their extensive selection. But how can you find your one and only when there’s hundreds and hundreds of gowns to choose from and there’s a limit on how many you can try on?
No appointment is necessary anymore, but I recommend avoiding the weekends unless you plan on staying the full day. A Monday afternoon worked fabulously for us — empty fittings rooms, unoccupied seats, available staff. At least we were instantaneously attended to even if the experience itself was nothing to root about.