Best Rate Moving

UPDATE: Also, the number listed above in the Unilocal Listing is out of service and the one we called is this one: 604−783−6910 — they may switch numbers again.
ABSOLUTELY AVOID HIRING THIS COMPANY. I wish I had read the reviews for them on Unilocal!prior to getting them to help with my move. Brian D. and Linda S.‘s reviews are eerily similar to what we experienced.
We called 2 weeks before booking for 10AM on a Wednesday and on the day of, they failed to call us and didn’t let us know they were going to be late until around 11:45AM. One of the moving guys was nice enough but definitely not professional.
They broke our $ 400 bookshelf, dented and scraped paintings, forgot a bunch of boxes that we told them needed to be moved and later claimed «we told them not to» which was false because we told them there are items labelled that were to not be moved.
This is only the beginning. Their services were to include, and I quote «Tools for disassembling and assembling furniture.» (see screenshot:
) — They had absolutely NO tools and claimed that it wasn’t a part of their service. I even had to show them their ad and they said we had to provide the tools.
After that, they forgot countless boxes and said «they had to be done at 2:30PM because one of the guys had a „class“ he had to go to at 3PM» and told us they can’t move any more. WHAT?! You move until the job is done. Which is ridiculous because they were the ones that were two hours late. After all of these frustrations, we called their «manager» Sarah, who was an extremely unpleasant person. All we wanted was at least a discount for the fact that almost half the job wasn’t done and they had to leave to another job, showed up 2 hours late and they couldn’t even offer services that were offered in their ad (furniture disassembly and reassembly) and all she said was «we’ll take $ 10 dollars off.» We were furious and told her we wanted a larger discount if all the services were not going to be rendered. After that, she hung up on us twice as we were trying to figure it out.
After getting off the phone, we told the movers we wanted to be discounted for all the extra time they wasted. They refused and proceeded to reload what was remaining back in the moving truck and this is when we had to call the cops for a civil dispute. After this, we finally got ahold of this «manager» Sarah again and told her we wanted to talk to her directly in person. She said she’d come in «30 minutes» and it was already 2PM. She didn’t show up until 3:50PM. Luckily the cop was there because she would’ve just driven off with our stuff. She also threatened to charge us for «her time to come down» which would’ve been an extra $ 150 bucks or so. They tried to charge us for the time to wait for her to show up (an hour and a half!), which originally was supposed to be 20 to 30 minutes, not an hour and a half later. The cop even scoffed! Absolutely mind-​boggling.
In the end, my girlfriend had to go to work by 4PM and I had to go back to my own job and after all of this frustration, we just gave them their 2.5 hours of work just because we were tired of it all. We should’ve known better and read these reviews. There’s nothing I can find out about them online except here and I believe they’re not a legitimate business. Avoid at all costs. It’s not worth all their «no hidden fees, things they provide for «free» or their «no travel time, gas surcharges, and fuel tax» for their terrible service, dishonesty, false advertising, horrible customer service, unprofessionalism and straight up rudeness.
According to their «ad» it says all their staff is well-​trained, uniformed and experienced. This is FALSE. They were just a couple young guys who smoked on the job, wearing t shirts and shorts and sweats. The one guy even said «I’ve been moving for 3 years, what do you know about moving?»
Just look at the other two reviews! They experienced nearly the exact same thing we did!

The worst EVER moving company I have used! 2 hours late to start. promotes flat rate quotes then when she comes in to do move ups the price! Had too many broken items to mention. Had one name advertised on craigs list (easy move) then her invoice says best rate. rolled up in a graffitti ridden cube van and wouldnt unload until I paid her cash! when I threatened to call the police she said go ahead i have the right and I have dealt with the police lots of times! Which tells me I wasnt the first annoyed customer!