Broadway Locksmith

I cant even start how bad the service was. My landlord hire them to change few locks in my house. Not only are they 2 hours late when we asked if they have the proper door handle and so it goes with the house and he showed up with a knob. When asked if he should go and change it he completely shuts down. He walked all over my house with dirty work boots and after I told him if he can respect my house and take his shoe off he completely freaks out and said he wont be doing the lock today and walked out. WHAT KIND OF SERVICE IS THIS? NEVER EVER USING THEM AGAIN.

So I’m fine with the overall service, pricing and products.
But they were scheduled to come back to my house to re-​fix the lock that they charged to fix (and is broken again after 1 month). Unfortunately they didn’t show up to the appointment, when I asked, they said they got too busy. I completely understand that this can happen, however they should respect their client’s time. If you say you are going to show up, then call if you are late or can’t make it. I purposely took time off from work for this.

Tried a few locksmiths in town and wasn’t ever super satisfied and always felt like I was being gouged or taken for a ride. Not here!
Went to Home Depot first where I was pitched the Weiser smart key. I thought it’d be nice because I could rekey my own keys but came here looking for a matching set to my current lock and they said it wasn’t safe and I should just stick to my current deadbolt which they’d rekey for around $ 15. I got a secondary Weiser and had my home one rekeyed to match the new one so I wouldn’t need two keys (yeah…I’m that lazy). It was nice because it means one less key since I do have an entire wad of keys so any less keys is much appreciated. Also had some spare keys cut for guests, contractors etc in the future.
Really loved the service here and didn’t feel like they were upselling me or trying to pitch anything that I obviously didn’t need.
TIP: There’s free parking in the back!

Management is not very good at handling issues with their staff.
I called them to unlock a door, which was much higher than other places.
So not pleased with their lack of responsibility for their actions (or lack of it). ZERO idea of what customer service is to them, except the customer is ALWAYS wrong.
Do NOT recommend them at all.

I came here to get some keys cut. Some lock box keys at the request of my managers. It’s not my money and I would get reimbursed but I try to get the best deal possible as anyone in my position would do.
I came in during my break and asked how much each key was which I was quoted by the elderly gentleman as $ 4 each.
I came back later and a younger guy quotes me $ 5 for the same job. I did politely call him out on it but he insisted that it was $ 5.
The elderly gentleman was there but with another customer. I waited to talk to him. Eventually they did honour the original quote.
It wasn’t about the dollar difference as it was about the way the situation was handled. Not to mention that we were getting 5 keys done.
They did apologize, however, felt that someone was trying to pull a fast one on me.
When I mentioned to the younger guy that the older gentleman quoted me $ 4 he said, «oh that was mistake.» He was overly adamant on me paying $ 5 per key.

We’ve used Broadway Locksmith for many years as supplier to our residential building.
Work is great, staff are on time with appointments, and BL is great at problem-​solving. We usually get heavy duty hardware, and BL always has the gorilla-​proof stuff in stock.
The one star removed is ‘cuz the call taker can be moody and abrupt at times. You know, I call you because you are the experts, and I don’t know everything, no need to bite my head off. Once I state that, our conversation is «normal» and I book the required service.

Came by to get some keys cut.
Parking is available on the side streets, or if you want to throw money away, directly on Broadway.
The shop is keys galore. They have 20 times the selection of blanks than lesser places such as Home Depot (which didn’t have the key blank I needed), as well as anything lock related. The place is a bit pricier than the competition, but the staff were very quick, and I was out the door in under 5 minutes.

I was in a bad situation with a broken off key in a lock that I needed picked open. Took 40 minutes for someone to come, they got the key out in about 5 seconds and picked it open in 10 seconds. My day went from terrible to great just as quickly. Very good experience!

Called in a panic and they came running! So friendly, so professional. I highly recommend them.

I went to this store because it was close. I got super service, quick response to my needs, a very nice price, and a few very important tips on how to use the part to get my door lock working. Very impressive.

The first bad review I’ve ever given on Unilocal!I didn’t even get past the first phone call. Lady on the phone was pleasant until she found out that the locks we were changing were installed by another company, then she was rude, interrupted me, and hung up before I had a chance to ask whether they could change the locks for new keys.
I’m not sure how their actual service is– guess I’ll never know now!

Friendly and knowledgable staff, gave me some recommendations to get a car key cut that saved me some money. They have pretty much everything you need in terms of locks and keys. I’m happy to recommend them.

One of the worst customer service experiences in my life. I came into the store looking for a specialized lock. I was told it was not available at the store but that they could order it for me. The guy took my contact info and said he would call me the next day or the start of the next business week. Two weeks later I had not heard back from them so I decided to call up and see what was happening. A secretary answered and told me everyone was busy at the moment but if I gave her my contact info someone would get back to me soon. Roughly two weeks later I have yet to hear back from them. If they are not capable of calling a customer back, would you trust them with your family’s safety?

I had to get a key cut and neither Canadian Tire or Home Depot could help me because it was some sort of special key. So, I walk into Broadway Locksmith and literally 60 seconds later I’ve left with my new key in hand and everything paid for. I couldn’t believe it happened so fast! Not only that but, it even seems to work better than my original.

My heros! Efficient, insightful, pleasant people unlike the competition.