Burrard Acura

Do not honor unsubscribe. Never give them any more info than required. They lied to me. Said they would never send emsil solicitations.

I came in to get my car checked out as I had a recall on my airbags. Called in on a Thursday and they said I could come in the following week to get everything checked. (Receptionist was nice but sounded a bit ditzy, voice seemed super squeaky). Had a courtesy reminder call the day before I brought it in which was nice of them. The receptionist had quoted me 90 mins to get both airbags replaced. When I brought them in they had said it would be 2 – 3 hours, If I knew this I would of came in another day as I had plans right after. They said they would put a rush on it, so the Acura complimentary shuttle dropped my partner and I off at Pacific Center to shop around till it was done. 90 mins later I had called to see if the car was done, they said it was just finished but the shuttle service driver was very busy so I had to taxi back and they should pay for it. No problem. We get back to Acura and we waited another 10 mins for paper work. Overall a good experience however the quote over the phone was a bit off setting. The coffee machine there is nice too! (different settings including vanilla, mocha, special coffees etc not just your coffee and sugar lol).

Went in looking for a 2016 model about two months ago and what caught my eyes immediately were, not the Acuras in the showroom, but the stack of portable Weber BBQs they were giving away WITH a vehicle purchase. Everything was fine, including the super short test-​drive around the block, until we started to talk prices. I provided my budget, but was met with a lukewarm response. Maybe I shouldn’t have mentioned I was considering another make as well. Also there was no follow-​up call, which according to my personal experience is a Dilawri tradition. The fact they have a centrally located but sparsely-​reviewed downtown location speaks volumes about this dealership.

Great friendly dealership. I wasn’t planning to buy an Acura but I ended up walking out with a new RDX! the entire process was above and beyond my expectations! the management was great to deal with and I would recommend anyone to this dealership! the new dealership is definitely a state of the art dealership! BEST automotive experience and everyone was super friendly and helpful!