Regency Lexus

I usually schlep my way to my regular Lexus dealership in Richmond because I bought my car there, the service has always been great, etc etc. But the truth is that Regency Lexus is only a 10 minute drive from my house whereas my Richmond one is a good 20 – 35 minutes depending on traffic.
I needed new wipers because I have been a neglectful owner and the streaking finally annoyed me enough to get them changed. I priced them at Costco for $ 12.95 I believe but I’ve never liked the Michelins they carry and buy them just because they’re cheap. I decided to give some Lexus dealerships a call and Regency had wiper refills for the least amount of money. Who doesn’t like saving some money?
Anyway, I went to the parts counter (thank god for air conditioning in this heat… it was nice and chilly inside!) and asked for wiper blade refills. He asked if I had my car there and I said no and didn’t understand why it mattered. He informed me it could be a bit difficult to replace them myself and offered to get someone to do the install for me for free. Whaaaaat? I came back today with my car, he remembered me, I paid for the blades and someone installed them.
Total time from start to finish: 15 minutes tops.
I’m tempted to come here from now on…

Awesome service! I’ve been a couple of times and the service, honesty, and attention to detail has been excellent, it was happened since they got a new Manager!!!

We came here to look at a used car, and we were impressed with the level of service we got here. The car they showed us was in immaculate condition, clean inside out. Being a higher end dealership, I was expecting the salesman not to give us the time of day on a used car that was priced at more than half the cost of the average new car there. However, he didn’t make us feel that way at all. Sadly, we didn’t end up buying it but the experience we had here was night and day from another dealership we had visited (in which I reviewed my experience there).

Awesome service! I called on Monday to get an appointment for Wednesday morning before work. I spoke to Raymond, and he said he’d squeeze me at 830 that day. I came in early around 820 and he took me in right away. He was very polite and extremely friendly. Its 830am and I’m already on my way to work, courtesy of Lexus of calling a complimentary cab ride to work and back to the dealership at the end of the day! I’m so blown away and I’m writing this review as I am in the cab!
I’ve dealt with Raymond before and I’d love to deal with him again. Thanks so much!
Highly recommended.
BTW, Raymond speaks Chinese and fluent English as a friendly FYI :)

I’ve been a couple of times and the service, honesty, and attention to detail has been excellent. My previous exposure to Lexus Dealership Service in Los Angeles was less than commendable. In contrast, the service here has been great and definitely will ensure drivers stay with Lexus.

4.5 close to 5 stars
So I’ve come here for my third service for my car and it is time for a review. They are definitely very service oriented. Everything was explained to me including estimated charges for the job. If you choose to wait for a minor job, there is coffee, newspapers and a big screen TV on the business channel.
The space is very clean and professional. They have a guy, practically a valet, come out to get a courtesy car for you after you check in and drop off your car. You get a fancy 2012 IS250 to get to work for the day, at least that is what I got today.
I think there is GPS on the courtesy cars, because one time when I was on the way there to pick up my car and to return the courtesy car, they knew that I was on the way. They had my car up by the front service desk door ready to go when I pulled into the lot. I was quite surprised about that!
++++++
Update to the above. There is no GPS. I just confirmed with Lexus when I got my car.