Regency Service Centre

Great customer service!
I was referred by a friend to bring my car into Regency Toyota for servicing in Vancouver. The service advisor was quick to help on the phone and asked me very good questions to identify my issue. Both of my smart key fobs were malfunctioning. After some discussion, I booked an appointment and brought my car in, they were able to resolve my issue quickly.
I found both the service advisor and service manager extremely helpful and I have decided to bring my car to the Vancouver Regency Toyota Service centre for future servicing.

Poor customer service. Went this morning for a recall appointment. Got a $ 120 quote for a general check and a promise of a courtesy car during booking day on Saturday. This morning general check went to $ 174 and courtesy car wasn’t ready or booked. Decided to go ahead with $ 174 check. Came back after 3 hours and surprise the guy «Jose» forgot the booking. We do have another appointment tomorrow for another company car recall. Let’s keep finger cross.

My poor little Toyota Matrix (named Neo) punctured a tire last week. Luckily I have Toyota Roadside Assistance who came and fixed me up with my spare tire, but I still had to get little Neo on the road again. I called Regency Toyota’s Service Centre to arrange an appointment to come in. The receptionist told me they were booked solid but to try to come in before 9 on Friday morning and they’d try to fit me in — at least I could drop off the tire for repair.
The service centre is a drive-​through. You drive your car right inside and walk inside to drop off the keys with a customer service agent. My agent was Jose Tai and he was extremely friendly. He said he was not only able to fit me in for a look at the tire, they’d do my 5000 KM oil change while they were at it if I could wait. So I did!
There is a very comfortable lounge upstairs for waiting, with a coffee machine and newspapers. It’s very new and clean. I was able to set up my laptop and do some work, so the morning wasn’t completely a write-​off.
After 90 minutes, Jose told me they had done my oil change, but they couldn’t fix my tire and that they would need until the afternoon to order a new tire. I was kind of annoyed they couldn’t tell me that at the BEGINNING, so I could jaunt off to the office, rather than me waiting 90 minutes, but that is really my only complaint (and perhaps I shouldn’t complain since he DID fit me in between customers, without an appointment, on the Friday before the long weekend). Jose got me in a taxi to work right away, and called a taxi for me in the afternoon to bring me back to pick up my car with its brand spanking new tires. He even made sure I got some free promo items (a cooler and a water bottle) before he sent me on my way. Neo and I drove away very happy customers.