Cafe One

End to end, I do not recommend dining at Café One, Sheraton Vancouver Wall Center.
Edit: I’ve edited this a month later as it’s actually quite draining to recall how much I disliked this experience. I’d stay away :)

The Café One superior service expectations are seriously lacking. I don’t think of the Sheraton as ultra-​luxury, but I hold it in a higher regard than the Ramada Inn or something.
Café One was my breakfast experience after a night of heavy tequila drinking and not wanting to leave the hotel complex for food.
We should have ventured out of the Sheraton complex.
We waited to be seated by a fun life-​sized horse lamp for a good 25 minutes, in which a timid server named Alina would say «one minute» and then leave for ten minutes. Granted, the place appeared busy when we arrived, it was hard pressed for me to find an issue of seating us when most of the patrons were eating the buffett.
Annoyingly, when we noticed a seat for a table of four became available (for our group of 4), it appears a gentleman had reserved the table and was ushered passed us and drank orange juice and read his newspaper all by his lonesome at the first available four seat table when there were two-​seat tables readily available. Alina, as oblivious as possible, eventually realized she could push two two-​seater tables together and did so eventually.
Once we arrived and were seated, we started off with coffee. The menu states a delicious Starbucks roast and I happen to be sitting at a table with three well-​seasoned Starbucks employees from Seattle. The four of us (because I’m a professional Sbux drinker) tried to pinpoint which coffee blend Café One was bragging about. Decidedly mixed, we concurred the weak coffee must have been the underpopular Starbucks «House» blend or perhaps an extra special blend of weak beans just for hotel franchises, if it were Starbucks coffee at all.
Our hearty server, the best part of our experience, was a boisterous Scot named Tammy. Tammy gave us exceptional service and apologized profusely for not being prompt nor readily available to help us. We ordered our meals, and I don’t remember what everyone got but I remember everyone thought my meal looked the best. I ordered a mascarpone peach waffle meal with bacon, and it was good. Everyone else ordered egg scrambles and such, which they thought were okay.
The strange part was receiving two of our four plates, and then Tammy disappearing for a full SIX minutes without providing the other two tables. We only received the other two plates after my husband ventured back into the chef’s area (while simultaneously, all four of us watched in horror as Alina pulled slices of bread off the buffett for OUR table’s remaining food plates) and demanded the food and to speak to a service manager.
We were informed that there were no managers on duty, and the table made snarky comments about how that was obvious.
We were compensated by receiving 50% off on our order, which brought it down to a reasonable $ 50ish for the four of us. The service, the food, nor the ambiance would’ve warranted a $ 100 meal for 4 people.
There’s too much good in Vancouver to see this lame experience.
We won’t be back, we won’t miss it, but Tammy the Scot was a hoot.

Tonight, Feb 25^th, late evening, was not good at Bar One in Café One.
Poor Quality drinks at premium prices, poor attitude by one staff .
Drinks:
First rounds: Poor quality, almost no alcohol, little taste, whoever was mixing had no clue on how to make drinks.
Second Round: Better results
Service: Slow
The Woman server was very nice, pleasant.
The Male server had poor dry as a board attitude and poor customer service skills.
We usually visit here a few times a month but really turned off by the service and quality of drinks tonight. There are plenty of other places close by where the quality of drinks and service is much better.
We don’t recommend this location … best to go to another place.

Terrible service, mediocre to poor food. Located in a busy, noisy hotel lobby, sound echoes bad. If you have no choice but to eat here, do NOT get a back corner table. You are served in the order most convenient to the server, not how long you’ve waited.

Never again. I repeat NEVER AGAIN. N.E.V.E.R. A.G.A.I.N.
Massively overpriced for what it was — a hotel restaurant that serves acceptable food.
Amateur service that is very friendly, but extremely slow and uncoordinated. I would even venture to go so far as saying it’s awkward service — like the girls aren’t sure of themselves as servers. It is reflected in their interaction with the customers. I thought it was us, then I watched our server be the same way with another couple.
Ordered the chicken with vegetables and mushroom ravioli for my entrée ($ 35). It took 30 minutes to arrive. I, however, was told it takes a little bit longer. When I think «little bit longer», I think it will be 20 minutes, not 30.
While we didn’t order any appetizers, we weren’t offered any bread, either… until my husband flagged down another server and asked where our food was. She offered bread, BUT NEVER BROUGHT IT ONCE SHE SAW OUR FOOD COMING.
I stared at my plate, flabbergasted that *that* small piece of chicken took THIRTY minutes to cook. Flavors were good enough, but not so good as to warrant $ 35.
Mr Carina M’s «seafood» pasta was $ 25 and was ‘fine’ by his standards. Worth $ 25? Not really.
It’s a pity that this restaurant tried, and failed, to rise above what it is — a mediocre hotel restaurant with a not so stellar menu and odd service.
Had the food and service been better, I can see the justification for hefty price tags.

Great location… simple, modern style. Crab cake apps were delicious. Had the special for the day — halibut — SUPER dry. Boyfriend had seafood pasta dish that really had nothing special about it. Overall the service was fantastic — just wish the food would have followed suit… PRICEY for what you get.

Café One
Sheraton Centre
Nice exterior view; casual setting
Good house wines, but pricey
Wonderful table bread e.g., corn muffin
Savory tomato soup that tastes like liquefied marinara sauce
Delicious wild salmon over creamy shrimp and potatoes
Tasty penne pasta with chicken and artichokes
Service friendly, but very slow