Canadian Tire

Worst service from the manager «Ryan «in the auto parts department… He is rude and arrogant. Paid parking

Unbelievably poor service, I went to the customer service desk to ask for help with something. The woman there made a phone call to see if somebody could help me-​and they couldn’t they were busy. However she couldn’t bother to get off her cell phone where she was editing her pictures for Facebook. How are people like this employed???

THIS CANADIAN TIRE SUCKS! Would not trust them with my Car at all… I would rather attempt to fix my car mechanically than giving it to these guys. Most of the staff are rude and lazy, only people I have dealt with that are nice is customer service. Overall, they are always out of stock, staff sucks for the most part witch is usually poor management. I will be making a complaint to corporate after my concerns with the manager got no where. Go anywhere else but here! The one of SW Marine Dr has better customer service I have noticed. Never going back!

DO NOT TAKE YOUR CAR HERE unless you want to pay twice the price to have it serviced !!
I always thought taking your car to the dealership for servicing was going to be the most expensive but that is not the case at all. This Canadian Tire is a complete rip off! You have been warned.

I don’t know how to express how terrible the service is here. The employees clearly don’t like their job and have no difficulty making you understand that. They don’t answer your questions and when they do, they basically just tell you to open your eyes and to look by yourself. Furthermore, I seriously doubt that the store is wheelchair friendly, since I had trouble going through some aisles with… a trolley only!

NEVER EVER TAKE YOUR CAR HERE!
Due to their poor service, the radiator fluid leaked and destroyed the engine. The guy asked us who did your radiator flush last, it wasn’t done properly? Once we said it was done by CT, that same location, he had nothing to say. We escalated the matter to Mike, the manager, and he did nothing to help us claiming that they are not responsible since the service was done 5 month ago.
All they had to do was tighten the clamp after the flush and they didn’t causing the fluid to leak slowly which in turn killed the engine. After reading a CTV article online and many bad reviews, I can’t help but wonder do they do this on purpose? It angers me that they get away with it. Stay away.
Total cost to fix the car due to their negligence = $ 5700

i dont like this particular location very much because
A. underground parking is expensive at $ 2.25 an hour.
B. If you purchase a large item, you have to get it from their warehouse which is off-​site. it closes at 7PM even though the actual store closes at 10PM. nowhere on the canadian tire website says that it would close at 7PM. tip: call ahead to see if the warehouse is open that day for your large item purchases or else you could waste your time and have to come another day.
C. rude staff. i asked a staff person if they can assist me. the staff person told me to ask someone else instead because «her shift was over». she was still in uniform walking near the aisles!
another tip: if you want faster service from the staff, tell them the product number of the item you want. its in the flyer or the website. the staff will put that number in their little handheld computers and tell you exactly where to find the item and the number in stock.
call before you come to verify stock because sometimes the online stock checker is wrong where it said the item is in stock but there is no stock left in actuality. they really should add that clause to their website. i wasted an 45 min. of time looking for stock that they couldn’t find even though the website said there was 2 left!

Was really impressed with my experience dealing with Ryan in tire service. Knowledge, trustworthy and when I shopped around confirmed best available value for my dollar. Would recommend by tires here and when you so, ask for Ryan.

Other Canadian Tire locations will tell you to go here for better automotive service and they’re right to do so. The prices are reasonable, the service isn’t bad. They’re pretty good at service recovery when they screw up or sell you something defective. They honour their warranties but when their defective products incur labour charges, expect to still pay the labour even when it’s their product’s fault.

Every time I think about Canadian Tire, I wonder if I should go to this location, which is close to my house, do drive down to the store located on Marine Drive. Why? Because the service at this location is terrible. I can never find any employees in the store to help me, and when I do, they are often swamped with a line of customers requiring assistance.
On another note, if you know what you are looking to buy, and have checked the in stock availability online, go the extra mile and call to make sure it is actually there. I checked online for a product, went to the store, and was informed that I should come back in a few days because the items were still in the receiving bay.

Dude at Auto Motive Services checked out my boobs while he was patronizing me at the same time. Like really? Should I not be surprised just because it was automotive services? Really?

I have been left waiting in aisles on several occasions not knowing when I should expect my sales assistant to return. I like the brand and in Kingston, Ontario where most of my previous experiences have been, I am always satisfied with the service and speed.
This particular location was not thought out well at all, from the placing of cash registers and checkout machines to the staff they have filled the store with.
On my most recent visit, I was told to wait for an associate to bring up a larger item that I had paid for from the back. About 15 minutes later I approached the sales woman and asked her to check the status. I learned that my item was not in store and would have to ordered and that I was to have been instructed to go to their off-​site to pick up the item.
I was left a voicemail a few days later (faster than promise, that was nice) telling me that my item was ready for pickup and I could go grab it at any time. When I got to the off-​site there were about 5 other customer there picking up their products. The entire warehouse was staffed by a single overworked and stressed employee who asked that I come into the warehouse to help him look for the item (as if I would know where to look) and then to help him load it into the car.
I have been refused various returns on unused products before and only offered store credit, which is fine as a few other things I needed were there but at other stores I am able to have things refunded no questions asked.
Upper management needs to set a better example for staff, perhaps changes from the top are required. A good team needs good role models and junior staff are not to be blamed here.

Oh CT, I want to shop at your store because you are after all, Canadian, but sadly there is nothing «Canadian» about you– no one is helpful, no one is friendly, no one is polite and certainly no one ever says «sorry.»
This location certainly looks a lot nicer than most as it is trying to appeal to urbanites like me, but alas every visit ends the same way… me walking out shaking my head at the utter incompetence of the staff who work here.

I had my vehicle towed to this location after my alternator died downtown Vancouver. I specifically asked the service adviser to change the alternator the following morning when I called. They said they would call me back before 10am. I did not receive this call.
When the car was picked up by my wife (I was unavailable after 10am), they had charged me $ 190 for a new battery and not changed the alternator.
After speaking with the manager Mike, I was told that the alternator was fine in shop and the battery was dead. However, when I tested the alternator 45 minutes after the vehicle was picked up, the alternator was shot. I managed to get a refund for the improper inspection of the vehicle, but not for the $ 35 installation of a battery (that takes but 30 seconds in an 88 accord).
Not only did this shop IGNORE what I asked them to do, they charged me an excessive amount of money for a part that was completely unnecessary and unwanted. This, as far as I’m concerned, is theft. I would have happily paid the $ 400+ for the new alternator installation and not been upset. Instead, I’m angry that I had to pay almost $ 200 for an unnecessary battery.
When a customer tells you they want you to replace a part in their vehicle, you do it or refuse to work on their vehicle. You do not replace different parts, over-​charge for it, then lie to the customer about why the expected service was not completed.
I will not shop at this store again, nor will I ever take a vehicle here. I will ensure anyone I know does not shop at this store either.

Keep an eyes on their regular saving like the dutch detergent for 1.77 $.
It works well and my clothe are always bright and shine after a wash.
Even if I am a huge fan of GAIN ;)…
When I need ” a little help from my friend”…
Sometimes it’s not easy to put a hold on someone who works there…
But they know where the stuff is the da store. Much appreciated!
It’s a must for household stuff and for some great saving… Whammy!
But don’t forget… If you want to return something…
You need to bring the receipt AND the Canadian Tire money as well…

If you need help, don’t bother. Help at this and any other Canadian tire is a rare thing, however, if you just need something quick, this is okay. The line-​ups get annoyingly long and the customer service has always been hit and miss with me.

I rarely shop at Canadian Tire stores coz I found most of their items are pretty outdated (compared with States)
This CT store is quite new and organized, therefore, I probably will shop here when it goes on crazy sales.
Yes. I got kitchen aid hard anodized cookware set there. It marked at $ 699 and reduced to $ 199. Sound liked $ 500 off? Serious? Well… The Bay selling identical set at $ 249 too! In sense that, I got $ 50 cheaper than the Bay!
Honestly, CT website design is poor and stock quantity never accurate. Hope they can improve their website, carry more products and price comparable with other stores.
Try to support more Canadian owned stores, haha.

Order on line and pick up in store to save time? Well fuck you Canadian tire. After calling and asking on my drive to see where I should go once I arrive, i wait at customer service as directed and guess what? They lied. There is another section hidden in the auto parts where you pick up online orders.
So is my order waiting there? Is there a staff member at the desk? Obviously not. Now I flag someone down and she has to GOTO the basement to find my shit.
She takes about 3 times as long as it would’ve taken for me to find the stuff in the aisles and then returns and demands a 4 digit number to release the goods even though I’ve shown my credit card and order number already. And oh no, now she’s been logged out of the comp, can I hold on?
Nope. Took my paid for shit and bounced. I think she was calling security as I walked out — I already paid girl what’s the big deal. Ugh horrid store.

Are you ready Chris from Automotive? We’re about to have an internet shimmy hug of gratitude ALL over this Unilocal review!
The rest of this store? You keep doing you — which is generally a rather generic three star experience that I occasionally visit when in need of vacuum bags. On a day to day basis, I have very little to say about Canadian Tire… except the sheer amount of paper money that floated around my grandparents’ house is mind boggling, because in my 30 years, I think i’ve racked up a total of $ 1.50.
But Chris (which i’m really hoping is the correct name), you sir, are a diamond in a generic chain hardware store that I like slightly less than Home Depot.
So i’m not great at the «thinking ahead» portion of summer roadtrips. In fact, as with much of life, I prefer my camping to be a fly by the seat of my pants and troubleshoot along the way sort of adventure. Coincidentally, I don’t much like camping.
This year, I did the adult move of renting a trailer for the weekend, thinking how easy and civilized it would be. Which would have been true if I had checked such things as hitch rises and power cords. Long story short, we packed, we went to pick up and low and behold, we had the wrong hitch and power adapter for the lights. It was 5pm on our departure date, the trailer folks needed to be on their way and it was 30 minutes in rush hour to the nearest Canadian Tire.
So when we got there — I had five minutes to right this wrong.
I flung myself at the Automotive counter with iPhone pictures and a lot of exaggerated mumbling about the «hitch doohickey» we needed and Chris stepped up like a champ.
Not only did he find all the parts I needed in 3 minutes flat, he instructed me on «cheaper alternatives» and then on assembly. Noting that I was obviously flustered, he then opened the hitch attachment & other complicated trailer whatnots and put the whole darn thing together for me.
The entire transaction was quick, painless and cheerful. I was in and out within 15 minutes and simply had to pop the pieces, fully assembled, on the truck when I returned back. Within an hour of our camping world falling apart, we were back on the road.
So dear I-​Hope-​Your-​Name-​Is-​Actually-​Chris,
Thanks for taking the extra steps to make an impression in a place that I expect the exact opposite from. You saved the day! Cheers!
Rest of the store? Time to step it up. Your bar has been raised.

I want to get this off my chest first:
I HATE THIS PLACE!
That feels better.
DO NOT SHOP HERE!
Oops. That just slipped out.
I’ve been successfully boycotting Crap Tire for a while. I haven’t set foot in one since I reviewed the store on Grandview years ago.
Today I was walking by and needed some lithium batteries and shoe glue. Simple stuff. I’ll just pop in.
In the store, there was a big clearance section containing lots of home and outdoor products marked down from 50%-90%. I spotted a hedge trimmer — something I’d been meaning to get this spring. The sale price tag was missing and the box was extremely mangled and only half-​taped closed. I wasn’t sure about the condition, but a deal’s a deal, so let’s find out how much this is, shall we. I took it to the price scanner and it rang in at $ 109.99 (on sale from $ 129.99). Hmm that can’t be right.
I took it up to customer service and explained the situation. She told me exactly what I thought I’d hear: $ 109.99.
In no amount of words could I explain to her that 109 was not 50%-90% off 129. She kept saying that «50 – 90 is a range» and it ended in a stalemate.
I asked for the manager to help settle this. She reluctantly called him, and he gave her a new price over the phone: $ 85.99.
Sigh. I started the math lesson all over again.
She eventually flagged down a passing-​by manager. I was relieved, He would certainly understand. But no, this dude was a jerk. After the story, he just said to her «Well then sell it for $ 85.99». Cold as ice.
His words to me were «It’s only 50%-90% off SOME items.» and he walked away. I immediately walked back to the clearance section, and pointed out the sign to him that said «ALL ITEMS 50%-90% OFF». Gotcha!
He shrugged his shoulders, told me to go back to customer service in a few minutes and he’d have another manager price it for me.
Too late. I dropped off the batteries and shoe glue, and went directly over to Home Depot where they both more than 10% cheaper anyway.
I’m not a big fan of Home Depot either, but they shine like stars compared to lowly Canadian Tire. It’s never been this difficult to try and shop Canadian.
Goodbye forever Canadian Tire and your crappy staff and managers (who obviously don’t read their reviews).