Castrol Lube Express

Beware… Subjective pricing
We went with 2 different vehicles… Twice. Charged more the 2^nd time around. They usually recommend a transmission or brake fluid flush even after you’ve already had one done recently.

I have been coming here ever since they started groupons, yes I still buy their groupons but I also don’t wait for them. I pay full price when I have to, I have never felt that they have tried to sell something I didn’t need. I am fairly familiar with my car so I know when fluids have to be change. Today, a Sunday, they deserve a shout out. There was a funny noise coming from my car and I did not discover it until a 4:45pm I rushed over there (they close at 5). I thought I needed a brake job, and because I needed my car for a lengthy trip, i was ready to pay overtime. As soon as I parked my car, as they were closing, we all looked at it and notice my oil pan had fallen. They said come in, they fixed in 5 minutes and would not take money. They did it with a smile, I was very appreciative and relieved and I will continue doing business with them, and recommend them to others.

The staff were friendly and the oil change was super fast. They also checked fluids and a few other things.
Great service. I would definitely go back again.

Groupon for 19 $ oil change is of course going to be heavy on upwell but the tech suggested that whoever had been serving my differential had messed up as the fill plug he had in his hand «should be wet» and he could do a differential ‘services’ for $ 100. I asked if he was telling me my differential was low or out of oil. He repeated that the plug should be wet and was not. Then wiped some ‘metal’ off the magnetic plug and says he could go as low $ 80 to help me out, pointing to the plug and the metal build up. I asked him again if I was low of fluid and old he top it up. The gear oil was $ 50 plus the LS additive for $ 15. I declined as the ‘metal’ build up on the plug was excess thread sealant from when I opened that differential up personally and properly serviced it before we drove it into the desert in August. Took cover off, fully remove all sludge and clean completely. Reinstall cover with new gasket, refill with gear oil up to the level of fill plug as per spec about 3 litres. The service for 100 $ was to suck most of the oil out, none of the sludge, cover remains on no cleaning and then refill.
So with the extra $ 6 litre of oil my van took and the $ 5 special chevy van filter.$.70 oil plug gasket etc my $ 19 turned to $ 39. Fine. But when I finally got home at midnight and crawled under to check, differential was full to jus under fill plug hole and in perfect condition. I topped it up while I was under. You less than 100 ml till it was coming out indicting it was full. This place will rip you off if they can. I won’t ever return. Liars

Yes, you can find a «cheaper» service station but the savings are often offset by the poor quality. Every time I have had anything done here, warranty issue or not, the work has been done professionally and above board. Can’t say I have had the same experience at other shops.

I usually find getting an oil change such a painful event. I got a groupon for this place because it was so close to home. I was pleasantly surprised at how easy and painless it was here. The service was quick and great. Everyone was so friendly and the great thing was they never tried to push anything I didn’t need. They explained everything perfectly. I will be back here for sure. Thanks guys!

I’v been getting my oil changed at this location for the last 4 years! Great service, great people. They are quick and good.
Pro Tip: Most of the time you can find a good coupon on one of the Groupon like sites!
Would recommend!

There was a great deal on Groupon, so I thought I would try them out.
They didn’t try to push any other products or services on me. Also, I had a headlight out (I had a new bulb, but couldn’t change it myself), and they changed the headlight at no extra cost. Above and beyond for great customer service! I’ll definitely go back for another oil change.

I have been to Castrol Lube a few times for a Groupon Oil Change deal. They would always upsell me with something, but hey, maybe it was needed! This last time I went for an oil change, they suggested getting the brake fluid flushed. I agreed since it was due based on km. I paid close to $ 200 together with few little extras they threw in there. Few days later, I take the car to work and want to stop at the first red light. The brakes failed and I rear-​ended the car in front of me. The ICBC estimator confirmed there was air in the brake fluid which resulted in the pedal going all the way to the floor without the car stopping. It was a traumatic experience costing us $ 1,100 for front bumper repairs. We complained to Castrol Lube, they «bled» the brakes and they worked fine after. However, they were supposed to do it properly the first time! Very dangerous and costly mistake. I will never go there again.

Had a very good experience. Will definitely go back. I bought their frequent Groupon deal, and went in for the first time, curious to see if there would be a hard upsell. Nope! I dealt with Ricky, and he was great. The air filter was still good for a bit (which I already knew), so he said «maybe next time, but you’re good for now». For the price I paid, it was very good deal.

I am just reading awful reviews on here so I thought I’d share my multiple experiences here. I have been getting my oil changed here for a few years now and I have never once had an issue with them. As a women, I am careful where I go because I have been ripped off before (Mr. Lube). They don’t try to push extra services on me and they’ve always been very good to explain how everything works and whats being changed. Even showing me the filter they took out once to show me how used up it was before they replaced itThey always try to get the best price for parts. I am getting new brakes this week and the estimate was much less than the 2 other places I called for an estimate.
I would recommend this place to friends

Just don’t go. Try to upsell something you don’t need, and it’s 50% more expensive than a branded car dealer’s auto shop! Of course, you can read the other reviews about the same bad attitude I encountered. Yuck!

Will never go back!!! Last sept I came in for a $ 38.99 oil change special and I brought my own oil and not only did they not discount the oil change they charged me more cuz I brought my own oil?, when I called the manager his said this was typical and that was their policy.

Bought a Groupon person tried to tell me is an additional charge for my filter. I showed the paper which the attendant refused to look at and said I can’t read. Told me to get my money back then called me an idiot. the only extra is for charcoal filters which are for catching fumes when gassing up. I have seen the filters they are only paper NO charcoal on our in it. If they can’t grab the extra money they won’t service. After reading Google reviews it seems this is the norm. STAY AWAY FROM THESE CROOKS.

I went to the Okanagan recently with my in-​laws so I racked up the mileage before my vehicle’s scheduled service on Jan 2014.
The other day, a good friend went to Castrol. She said she’s satisfied with their service (though she was sold into getting a transmission flush & rear brake changes)…
Since Castrol is just a short drive from where I live & they had a Groupon for a 19 cdn oil change, I decided to give it a try!
Upon pulling up the drive through garage, Amir –the mechanic said that since I drive an SUV with special plates etc etc & it takes more oil, I need to add 30 cdn to the Groupon I purchased! So the 19 cdn more than doubled… I have no qualms paying more (IF necessary) but I just wish THEY SPECIFIED IT IN GROUPON, OR at least, make it an option in the groupon website: that if you drive this specific make of vehicle, you will pay 50 cdn…
Amir also asked when my last transmission flush was and went on that with the groupon deal it’s only 79.99 instead of 119. I politely declined, and Amir was totally professional/​nice throughout the 10 minutes I was there.
If you’re in a rush and drive a sedan, I guess this place is «okay.»

Don’t be screwed by Mr. L. These guys will save you money.
The oil change biz is a tough one. Hence why most can be a little pushy on some items which may or may not be necessary.
These guys regularly have a $ 28.99 oil change special (regular $ 38). These guys are less pushy than most, but before agreeing to any extras, get a 2^nd opinion (goes for any place).

Drive through oil change.
Aggressive upsell.
Not good at looking at details.
Well they are not mechanics, but they are not blind either.
Better go to a regular garage, pay the same, and have some experts working around your car.
This place is not cheap.
There are various coupons around for a $ 19 oil change, which might be OK if that is all you want, and you are in a rush.