Craftsman Collision

Where to begin? So many good things to say about Craftsman Collision! On two occasions, I’ve had to take my car in for some fairly big repairs. Kevin Tam and his team, as well as their manager Alan all but rolled out the red carpet. Yes, the level of service is that good! The entire team goes above and beyond, in all they do. From driving away with a courtesy car to email updates and calls (you never have to wonder about anything!) and going that extra mile to get your car back to you on on Friday rather than a Monday… these things really do happen here! When you finally pick up your car, it will look like it just rolled off the showroom floor. A bag of goodies awaits! And the entire team will be as happy as you are… they really do emabrce and value their customers. It shows, and you feel that the minute you walk in the door. When I was hit recently and need repairs, I contacted Kevin before anyone, even ICBC. Because that’s who came to mind first… my collision guy! An amazing, caring and incredibly talented team. Number One, all around!

I am a repeat customer at this Craftsman Collision location and each time I have been in, I have had impeccable and professional service. The whole team have gone above and beyond in terms of customer care and service. They did an excellent job fixing the front bumper of my Jeep and once again, my car was returned in pristine condition!
I would recommend Craftsman Collision to any female drivers looking for an excellent collision body shop. Thank you once again Alan and team.

I had terrible service here. I had an ICBC approved repair to the front end of my SUV that the service man argued with me about and did not repair. I complained to ICBC about this shop and they indicated they had problems with this shop before. Consumer beware! As a woman… I do not recommend this shop.

Want to add to all the positive reviews of this location — I brought my car in with some scratches and scuffs on the door. I didn’t hear back with an estimate so I came in to check on progress and found that they had actually buffed out 90% of the scratches for me completely free! These guys are amazing — they gave me a quote for the rest of the damage and said to think it over and come in when I wanted to have it removed. Will absolutely be back to have any body work done in the future and recommend these folks whole-​heartedly!

I had a really great experience at this location. I came in to just get and estamite on my wobbly side mirror. They ended up fixing it for me free of charge. I love the staff here really friendly and funny, I even took the time to make a Unilocal account just to write a review. I would definitely come here if your car needs some repairs.

I’m joining the choir of praises here for Craftsman Collision! I brought in my car for some vandalized window repairs and the result is pristine and beautiful! They fixed two broken windows, repainted the doors and replaced the inside plastic molding of my car where fallen glass scratched up the original pieces.
This was my first auto repair and I couldn’t ask for an easier and friendlier experience than with Alan and Kevin. Dan at All Set Auto Glass recommended these guys and I guess good service people work with other good service folks. After the initial paperwork was done, Kevin called Hertz to pick me up and set me up with a rental car. Easy peasy.
I understand when projects run a bit late so I wasn’t surprised when they missed the estimated completion time, but Kevin made sure to update me on the day my vehicle was supposed to be finished. Turns out they only missed the mark by 1 business day anyway! When I went to pick up my repaired car I was running late and decided to finish the paperwork and get my key at Craftsman Collision then return the rental car. Alan told me I could leave the rental at their office and they would take care of it in the morning! Music to my ears :)
Honestly I don’t know if I’d be happy with the price tag if I came in to get repairs done without insurance coverage. The final cost was pretty high! But in the end I only paid my deductible and was treated like a VIP so obviously I was ecstatic. Hopefully these guys adjust their service for folks paying out of pocket, but I also believe you get what you pay for, so maybe paying a bit more for peace of mind is worth it anyhow! Do your homework, people. I think the only reason people would complain about Craftsman Collision is if they fail to communicate their needs and circumstances. It looks to me these guys do great work and provide awesome service! They’ve earned my top pick for any insurance covered repairs. I might shop around for minor out-​of-​pocket repairs, but that’s just me being a cheap-​ass :D

Awesome service! Really nice and polite people and I would leave to deal with them again soon!

Worst experience! They never called me back and had my car for four days and didn’t do anything to it except jack up a door handle fix from $ 250 to $ 1250…putting icbc in a frenzy and somehow kept blaming me for bringing my car in on a Friday. All I did was show up! I will do anything to never see these people again. Now I have my car and have to wait a month to go into icbc and tell them to ignore these people. Great.

Excellent customer service. The staff are very professional and friendly.
They keep you updated almost on a daily basis. In my case they had my car for almost two weeks as they were waiting for a part. They provided me with a newer model courtesy car so all was well!
Car got back to me better than new.
Highly recommend these guys!

I’m not sure I’ve ever been treated so well by a business! Very reassuring right off the bat, provided a courtesy car for over a week, and when I got my truck back, it was pristine! (and it was embarrassingly dirty when they received it). lots of extra touches, and really friendly warm people working there. Always kept in touch with updates.
I can’t recommend this place enough!

Excellent customer service and quality work. The paint matches with the rest of the car is the most important for me. I would highly recommend this place to get your car painted. The repairs I brought in only took them couple days and they got the car done on the promised time even though I was in no rush to get my car back. Also if you collect Air Miles then this is a bonus for you. Make sure you have your Air Miles card with you when you pick up your vehicle.