Espressotec

They also do in house maintenance and repairs on machines and have a great selection of commercial and home machines. Browse the site if you like. I came here with the guy I am dating as he needed an accessory for making lattes (for me ’cause he is awesome and loves me), some syrup for me (I like mine sugar free) and to get some coffee. Very well laid out and organized store, staff were amazing.

I bought a Baratza Virtuoso as well as a Baby Gaggia there a number of years ago. I found the sales person very condescending and unhelpful and only bought there as I had already made up my mind what I was going to buy beforehand. I made the mistake of buying a Gaggia which someone had traded back in for an upgrade at a $ 20 discount. The thing has leaked ever since from the catch pan.
The real fun started after two years when the Virtuoso would not grind properly and I took it in for servicing. After two unsuccessful attempts to fix it which added up to about $ 140, I was told by the service manager that I should never use oily beans, and if I did, that I would have to disassemble to clean it EVERY TIME I USED IT, all in a loud voice in a customer area. Yup, right.
When I emailed Baratza in the U.S., one of the owners promptly admitted an engineering problem with my model and sent me a rebuilt machine the next day for free!
Now the Virtuoso is again not grinding fine enough and Espresso Tec has quoted $ 130 to replace the burrs. I have a long memory and I refuse to give another nickel to the arrogant and rude, people at Espresso Tec.
I would not do it on ABET. Anybody. But. Espresso. Tec.

Had a great experience at Espressotec.
I walked in not knowing exactly what I wanted and left with the perfect machine for my needs.
I roast my own beans so there always a variety of beans at hand. I change it up on a daily basis. I also like to weight my beans (17g per dose) before grinding so I don;t need a doser
For these reasons, I was recommended the Macap M2M ‘on demand’ Grinder. Its perfect, weight my beans, drop them in and grind them directly into the Portafilter. No static or lingering beans so no remnence of older beans when I want to change it up.
Jeet was very friendly and helped me find exactly what I need with no pressure or up-​sell bs. Next purchase here will will be a new Espresso machine!
Great new location in Vancouver!
Thanks
drubian

So, I bought my new conical burr grinder thinking that this will be the last grinder that I will buy. Hmmmm… after one month and a bit, I decided I needed one that made a finer grind. So I asked if they would upgrade me. I had all of the original packaging and there was nothing wrong with the grinder that I purchased — I just wanted something better.
They took it back with practically no questions asked, and sold me a brand new Baratza Virtuoso grinder, giving me a full credit for the one that I purchased.

I made my way out to Espressotec earlier this year to purchase my now beloved Aeropress. This is one of the only places, if not the only place I know of in Vancouver where you can purchase one of these wonderful brewing devices (which I highly recommend). I had no problems locating what I needed, and was happy with the prices. They also sell replacement filters for the Aeropress, if you should happen to run out.
There is a wide selection of espresso machines, coffee makers, and all things coffee-​brewing related in the store, including things like grinders and tampers. The staff seemed very knowledgeable about their products based on what I saw and heard — I was asked if I needed help, but I turned down the offer given that I already had what I needed. I also picked up two bags of their espresso beans, which were remarkably good, especially given the price. They also do service and repairs. Their website has lots of good information for the coffee curious!