Very knowledgeable, friendly, and helpful staff here at Otto Friedl. Great location, right downstairs in the Fairmont at Burrard/W Georgia. Little known consignment operation for(mostly vintage) Swiss watches which come with a 1-year warranty and offers fair market pricing(plus some great deals). They carry standard Hirsch straps, but also a large variety of other straps :) I’ve yet to buy something or have something serviced, but I’m a happy shopper and inquirer so far. Look forward to servicing some of my more precious timepieces here.
Milo T.
Rating des Ortes: 5 Burnaby, Canada
I only heard of this place because my coworker takes her high end watches here to replace the batteries. My mum had just recently passed along her Tudor watch from the early 70s to me and it had a broken clasp. I took it here and Colleen who helped me, was so knowledgable and pleasant. The clasp was difficult to replace due it’s size but she was able to find a replacement and also sized the bracelet to fit me. She was also very helpful when we looked at the second hand Rolexes. Not pretentious or pushy at all. Definitely recommend this place to get your special watches fixed.
James O.
Rating des Ortes: 5 Vancouver, Canada
Excellent service by knowledgeable staff.
Natalie C.
Rating des Ortes: 5 Vancouver, Canada
Very trustworthy and knowledgeable staff and they did excellent work. I had my Cartier watch serviced and it came back looking like new at a reasonable price. I liked that they kept it in house as opposed to sending it out and they were finished earlier than promised.
Jeff E.
Rating des Ortes: 4 Vancouver, Canada
Was formerly a Rolex certified watch service agent until Rolex centeralized their operations & did not renew their certification. I went to Brinkhaus who was certified but some of their work is sent to Toronto if theyre too busy even though they said mostly done in house. My wifes Rolex was aquired not through a high overhead dealer like B/H but not stolen either. It was losing time a bit & so I brought it to Otto fredl for servive. They did a full service on it & now it runs perfectly. Cost $ 400 vs $ 700+ at B/H and polished it to look like new. Less 1 star b/c invoice was simple & was not clear in writing what they did. Under the Hotel Vancouver & less than a block from Brinkhaus. Like an old European shop & very trustworthy.
