H&R Block

WORST experience of our life!!! The young man who helped us was nice, but he obviously has major anxiety and has zero communicative/​social skills. We couldn’t understand a word he was saying, not because he was foreign (because he was), but because he mumbled, stuttered, and spoke under his breath. He seemed confused, inexperienced, nervous, and had to get up every few minutes to ask one of his fellow employees for help. We were extremely nervous, confused, and aggravated by the end of it. By the end we were mentally exhausted & confused. We were supposed to get over two grand back and we walked out with a shitty SPC card and negative thirty dollars. Last year we went to a different H&R Block last year and it was ten times better, but apparently our last years accountant messed up, which is why we have to go back into this years H&R Block again tomorrow and hopefully get everything sorted out. Next year we’ll be not going to any of the H&R Blocks. I feel bad for the guy we dealt with today, but honestly doing your taxes is extremely important and if we end up losing, missing out on money, or if the CRA comes after us for something, then it will be completely the lack of experience on H&R Blocks part. Train your staff better!!!

Last year I was really happy with my visit here, but not so much this time. There was a strong language barrier between myself and the woman doing my taxes, so half the time neither of us understood what the other was saying. I think clarity is crucial for something as important as taxes, and this felt quite exasperating.
I’m also not impressed with the H&R Block Mastercard. I just wanted a cheque so I could pay some bills/​debt, but the card was pushed on me and I was so tired of the back and forth that to my regret I accepted it. Next year the card will be the only way they return money. I’m trying to get a statement summary and having problems with the website. If I call to even speak to customer service, they charge for it. Doesn’t sound like good business to me.
I thought H&R Block would be easier but next time I’ll just use Turbo Tax.

This place is amazing! I’d never done my taxes before today and was completely in the blind as I walked into H&R Block. I was promptly greeted and seated with a lovely accountant named Betty. She was very patient and carefully explained everything she was doing. The whole time I felt like I was in good hands. Great people at this location, I’ll definitely be back next tax season!