H&R Block

NEVER, NEVER, NEVER trust in this company! This place is a huge messy and they dont care about you.
1 — Our accountant didn’t know where she left our folders two times we went there! how can I trust in a company that has a high potential to lose your personal documents?
2 — we started filling our US and Canadian taxes on beginning of March with them, but every time they asked us to go there to sign the docs and send it, they could not do it because they needed more documents. So they wait us to go there to say that there is more doc missing.
3 — Our BIGGEST problem was about our US tax (the only reason why we decided to go there). Like I said, we started doing it beginning of March, but they started to postpone to finish our US tax because of clients that come late to do their Canadian tax.
After 1 month, Our accountant ended up saying she was going to contact us end of April to sign the US papers, but she never did. In total, We waited 2 months to get this done, but this never happened.
The last 2 weeks of April, we tried to talk to her several times in a row and she never contacted us back. It is already May and still nothing. We already lost the first deadline. Again, we started talking to her 2 months ago. So, today me and my Husband decided to go to this branch in person to solve that and they simply gave us back the document and, according to them, this was the best they could do, otherwise we had to wait at least 2 more weeks because they put other people in front of us. Seriously???
Ok, now I have to find someone else ASAP to help us on that because H&R block screwed us.
If someone wants to know who is the accountant, feel free to send me a private message.

great job guys. thanks for taking a weight off my shoulders. Ruth you’re my hero how are you so organized?