Hertz Rent A Car

The worst I have ever had to go through with any rental company. They charged me $ 20 more than the quoted rate and added a $ 55 airport fee! They didn’t even give me a map of the town. On my return, there was only one person getting all the cars in and her computer was broken. She could not print a receipt or anything for that matter and was reluctant to even check in the car! She asked me to «just go to the gate» and they will send me an email. She said her name is TInTin and I can mention her if I need to!

BE AWARE! Of after hour return. I had flight at 5 am so I retuned the car at 4 am (the location was closed) and had to drop the key in the box.
I stopped at the YVR gas station filled the gas up to the point the gas pump can’t add more gas.
Drove it and parked. I got a statement of 27 $ gas charge!!! Excuse me HOW
I called them the lady was rude and said well we had to add 7 litters of gas! there is no way they were able to even add half litter of gas.
Never had such problem with them, but this my first after hour return so be careful.
I had the gas receipt, i called Hertz customer service and they refund me :)

No one answered phone call regarding an issue only «that branch could answer». Returned car 6 days early only to be told my week rate didn’t allow me to get refunded which no Hertz could answer but them. Called 5 times. Finally the manager let me know «There is nothing I can do.» I responded,“Look man I’m unhappy all you have to do is give me your card and next time I rent a car do your best to give me a good deal.” His response for the third time is,“There is nothing I can do.” I asked him for his card he let me know he didn’t have any on him. FYI AMATEUR HOUR AT THIS BRANCH! This place is run by clowns.

Hertz has terrible customer service, at least at this location. My friend has used Hertz in Australia numerous times and told me it was great so I trusted her and rented with Hertz.
When I went to pick up the car, the agent (a young Asian man) on shift asked for my credit card and swiped it quickly but the machine had no reaction to the swipe. He asked if I had another credit card and I said no, so he immediately said, «oh your card doesn’t work I can’t rent you the car.» Thinking back, I should have just left then and there. We asked if we could use my friend’s card and he said that the CC has to match the driver, which I understand, so I asked if he could try my card again. Again the machine didn’t react and he refused to do anything or try to think of a solution. Instead he said to me, «In my two years working at Hertz this has never happened to our machines. Your card doesn’t work.» Unfortunately, after today it has and he should learn how to deal with situations like this. This guy just seemed lazy, unhelpful and lacked communication skills. With the knowledge that my card had just worked a couple hours ago, I asked to try it again myself and it worked — we just had to swipe slowly. I told him that I would have appreciated if he was a bit more investigative rather than immediately saying my card doesn’t work; then he became rude and defensive.“What’s wrong with my attitude? I didn’t say your card didn’t work”, he said.
Nevertheless, we finalized everything. I got to the car and it was a tiny Golf. I love Golfs and I used to own one, but I needed a larger car this weekend so I specifically rented an Intermediate car. We went back to talk to them and this time a lady at the counter kept repeating, «sorry I cannot do anything… I cannot see what cars we have, I cannot help you to check» — so why are you working there? At this point, I just did not want to deal with them anymore and I left. The car itself was great, you can never go wrong with a VW Golf, but I truly expected a mid-​size sedan. The tire pressures were not properly checked nor refilled; which is not a big deal but, for someone who may not know how to check tire pressures they may find it troubling. Also, I do not appreciate them charging me $ 352 CAD when my bill says $ 151 CAD — I am still trying to find out where this charge is coming from.

Came to Canada on my honeymoon with my wife 2 years ago and we were helped by Gurmit– our flight had been cancelled and we needed to get a car to go back down to catch a flight from Bellingham Washington so we could make it home. She was so helpful during such a difficult time!!!
It was such a pleasant surprise to come back and be greeted again by Gurmit who was so helpful and friendly now two years later as we are back to enjoy our anniversary!!!
We had rented a car earlier this week and ended up spinning out on the road because the tires were bald. She was our saving grace and helped us again! I work as a Guest Services Manager for a Luxury 5 star hotel in Deer Valley Utah and wish that we could steal her and have her work for us since she shows professionalism and excellence as she provides the finest in customer service.

I reserved a car months in advance of my Alaska cruise. At the time I booked it, my flight was to arrive in Vancouver at approx 4:00pm, so I booked a pick up of 4:30pm. As the actual date neared, my flight had changed to arrive at 2:00pm, so I called and asked Hertz if the could move the time up two hours. They did, and never said anything more. However, when I get a receipt, the charge went from $ 57 to $ 530.
I called them back, and they told me a bunch of crap, such as it now was over 24 hours, blah, blah. I get that, but they never said ANYTHING about a rate increase while I had them on the phone the first time. I told them to just re-​instate the original, and they told me they could not, that I had lost that slot, and it was already rented. I cancelled the reservation, and lost an enormous amount of time trying to find another rental car, which I finally did, but at three times my original booked rate at Hertz.
I will NEVER use Hertz (HURTZ??) again

Usually when my partner & I travel and require a car to drive around, we tend to book with Hertz, mostly because the because he’s a Hertz Gold member.
This location is probably the more easier locations to get for Vancouver, as it is located in the airport area. But I can’t say I’m favorably disposed to the front desk staff on duty at the Hertz Gold Desk.
Booking our reservation was easy and as we had gotten in the night before we had called Hertz and let them know we wanted to pick up the car a little earlier; Hertz had mentioned that it shouldn’t be an issue; which is fine, until it wasn’t, which is when we showed up to pick up our car.
The lady at the desk, initially, wasn’t very helpful — first by telling us that we were early and she didn’t have any cars and anyone, who had told us otherwise, was gravely in error and she could give us another car but it would more than triple the price of what we had paid. Once we declined that option, she got impatient with us; by telling us that we’d have to come back in a few hours at our initial appointed time, even though we had called the day before to let them know we were arriving to pick up the car early. Than she hinted that whoever told us the opposite was giving out inaccurate information or completely lying.
On one hand, I get it — you’re short on inventory and you’re stressed; however, there are other ways to get around it without making your customers feeling unwanted and unvalued.
In either case, we did end up getting a car, but it felt like she was doing us a massive favor by doing so; when it turns out we weren’t the only customers at the desk, with similar issues regarding car pick-​up.
The opposite could have been said for when we returned the car — the staff was pleasant and we were on our way to the departures area within 3 minutes of parking our car and handing over the keys, they helped us with our luggage and pointed us in the right the direction.
If the front staff were as helpful as the returns staff, this Hertz location would most likely be rated higher.

The rental experience at Hertz has been great every time I’ve been to Vancouver. Staff are courteous, cars are clean and working.
What is truly unacceptable is the fact that they send me a violation notice every single time I visit Vancouver. I pay tolls for the Port Mann bridge directly to Treo on the last day of my rental every time. And without fail, one month later I get a notice in the mail stating they will be charging me for the tolls plus an administration fee.
Hertz, please sort out this issue with Treo and get it resolved. Your customer service team blames Treo, Treo blames you. The fact that this continues to happen regardless of who is truly at fault shows that neither of you are addressing or solving it. Hopefully I’ll have better luck with a different company on my next visit.

We have used hertz all over the world and this location has been the only one to make us question our brand loyalty. On two separate visits we’ve been given rude service and complete lack of compassion by the staff here. On our last trip to Vancouver we booked a car on points. When we arrived they couldn’t find the reservation and were absolutely unconcerned that I would have to pay for the car twice. On a previous trip they refused to accept the caa discount we had booked under and we again paid extra for no reason. The worst part is that they don’t seem to care or make any effort to clear up any issues, total indifference I’d rather walk to the city than rent here again.

Another person was allowed to skip ahead of me. The car they had reserved for me almost wasn’t available in time. But other than that the associate was polite and I was provided a car quickly. The car was usable but it had 30k miles.

The service was horrible on Wednesday ⁴⁄₁₆ at 7pm. The agent only wanted to sell us the extra insurance. When he was unsuccessful, he was unable to locate our reservation and made no additional attempt to find it. He was very unhelpful. We went next door to Dollar and they were awesome. I will never go to Hertz ever. There are many car rental agencies. Hertz cannot afford to treat customers in this manner.

I reserved a car that would hold one large bag, two small bags, and four adults. Was given a car that barely fit one bag. They offered to give me a car the size that I reserved for a higher price. That’s just so wrong.

I have to say this location at Hertz is awsome, good customer service, as a Hertz gold memeber they have my paper work and car ready all I need to do is show my driver lic and pick up my key and paper work and I am off the road with not trouble.
The reason I gave them 4 star is because, I requsted a full size car and they gave me a class lower and is a car from Alberta which I did not like however next day I went back and told them I didn’t like the car that I have and they ask did you requsted a full size and I said yes and the admit they gave me the wrong car. They offer me a car I didn’t like and they ask me I can choose what ever I want outside the lot and advice them with the stall number and I can have that one, so I did with no extra charge… will recommend to all friend and family and also will be back and renting with them again.

First off, I really had no issues with my rental. Quick lines, convenient, and nice people behind the counter. I live in Ontario, and was in Vancouver for business. It’s my first time here, and I liked my stay.
Unfortunately, no one at the counter had the courtesy to inform me that there is a toll for crossing the Port Mann Bridge. Remember, I don’t live here.
I just received a bill from Hertz for $ 84.20. And here’s the kicker, the toll apparently was $ 21.20 (for crossing the bridge twice?) but the hertz admin fee was $ 60!!!
This is a huge slap in the face. I had no idea that there were charges to cross a bridge, as I don’t live in Vancouver (which the people at the counter knew, as we spoke for 10 minutes about Ontario while I was booking.) Clearly, most people renting a car from the airport, most likely do not live close by. Nor was I informed by Hertz in any way that a toll was due. They had my credit card on file, my address, phone number, and email address.
This is completely unacceptable, and I will not be renting from Hertz again if these are the slimy tactics they use to charge insane handling fees.
Very poor.

Had an excellent experience at this Hertz. Needed to switch my car mid-​rental and they took care of it. Also refunded me gas money when the rental agreement showed the tank as full when it wasn’t. They were easy to work with and friendly the whole time. Thanks!

I have many friends who visit from out of town, you can usually find Internet deals but I usually tell them to check out Hertz. They have a lot of good deals and good car choices, nothing to complain about. For a wedding they were the only ones in town who had a VAN at an OK price to rent in the city.
Its a good choice for this area.

Once you actually find the Hertz (follow the signs very closely and take the elevator), this is the best Hertz that I have ever been to. The customer service is amazing, particularly if you compare it to traditional Hertz locations. They are quick and prepared.
When I picked up, a very lovely and efficient woman gave me my car. When I dropped off, a sweet man went out of his way to get me a «trolley» for my luggage and talked to me about where I was heading off to (Hong Kong) and tattoos. Really fantastic. I wish all Hertz locations were like this one.

Easy to get into to drop off a vehicle — at least at 4:45 am in the morning! When you arrive this early — there are no check in attendants. You place your contract and keys into a lock box and then make your way into the Terminal.

Why I’m a fan of Hertz Canada
1) located in the parking lot literally outside of YVR (Vancouver International Airport)
2) short lines
3) friendly staff
4) additional drivers are free if you have AAA
Only area of improvement would be to actually give Gold Club members the upgrade, especially when there are many cars left on their lot.
Returning the car was pretty painless and they able to check us out with a device immediately after we parked it (no long wait!).