HL Tile Depot

I would have given 1 star but I have to hand it to this business for having a decent selection of materials.
I’ve been here a few times last month to gather samples for my renovation project. The sample return policy is very strict — you get 7 days with a sample or else you won’t get a full refund. I had one sample for about 2 weeks and I got store credit for it. No big deal since it was already warned about on the receipt.
However, the thing that got me really upset was that I went in today finally ready to buy my stuff. The manager lady was very cold in her attitude towards me. I told her what I wanted and how much of it i needed. She made up the invoice without giving me a run-​down on how much everything costed. She avoided any casual talk about anything — absolutely no communication skills whatsoever.
It is pretty much get what you want to get out of here… at least that was what I was sensing. There are at least a few dozen other places to get your materials from other than this place — I would recommend Richmond tile for their friendly service.

Great prices, friendly staff. Was asked if I wanted assistance as soon as I got in the store, staff was more than happy to show us the selection of tile and suggest colours and formats according to the general style we were going for. Despite that they were not overly push and respected us when we said we didn’t like a colour or type of tile.
Did I mention the prices are great? Shopped everywhere in GVR west of Surrey, and ended up buying both our floor and backsplash tile from here, as well as our Ditra membrane.

I’m always suspicious of single reviews (whether excellent or poor) but a business has to start somewhere… here’s a 2^nd review to help fellow Unilocalers out. Double your pleasure!
We stopped at Tiles For Less this morning. It is clean and well lit, the guy that approached us was genuinely friendly, helpful and not at all pushy. The tile prices were competitive and he helped us find the size and colour we were looking for with our price range.
I liked all aspects of these place — I don’t have a lot of call to visit tile stores but would certainly go back to this one.

They have good selection and prices that are hard to beat. The staff are friendly and knowledgeable and willing to lend a helping hand. We went to so many tile places searching for a good deal and they were one of the best.
If you are buying tile from here make sure you have your measurements down and buy all the tile you need as they are a discount/​clearance place and have most of their stock on the floor. Also check the tile you buy to make sure none are chipped or scratched. Ask questions like how does this particular tile wear and does it need to be treated (i.e. slate etc.) that adds extra cost.
They also have a good selection of tile trims. These can be ordered cheaper at a box store, but it is nice to see what you’re getting and whether it fits with the tile you are purchasing.