Holt Renfrew

Amazing store with great selection of high end merchandise. We were recently there and their decorations for Chinese New Year was tasteful and bright. The store has really helpful associates and you know not to come here if you’re looking for a bargain. You come here to get a high end item you’ve been thinking about and the availability is the harder aspect.
Recommend everyone check it out.

Victoria in Shoe department is very sweet and friendly. she helped me with my purchase the other day and also suggested to get a protective layer for the leather sole of my shoe to prevent wear. She even took me to the shoe repair guy outside holt who does the work. Great customer service, i always look for her when i’m making a purchase there :)

I bought an expensive watch for my husband’s birthday 2 years ago. Right from the beginning it did not keep good time, losing a couple of minutes per day. My husband took it back to the store to arrange repair and was told that they couldn’t help him, that he would have to send it back to the brand’s Canadian service location in Ontario. Not wanting to bother, he has put up with the annoyance until now. I took his watch into a wonderful watch repair man yesterday in Vancouver and he fixed it in short order. I must mention that I’ve never paid so much for a watch before, and that it is an hour’s drive from our home to the HR store, so there was a considerable investment of time and money involved in this whole ordeal. I was thoroughly unimpressed by the «customer service» at HR and would never, never buy a watch or anything else that might need repair at their store again.

This was one of our first destinations on Boxing Day. I was rather disappointed with the store. Yes it is a high end department store but everything here is outrageously expensive. The door buster items were poorly organized and the front was basically a mess due to all the customers competitive grabs to purchase the best deal. We did a quick walk around of the store and it just was kind of gaudily decorated.

Remember this Quote — Could you speak Mandarin to me instead of English
I have a review about the Fendi section at Holt Renfrew.
I have been a customer at Holt for many years and spent a ton of money there throughout the years. Before Nordstrom you had to take the bad and snooty attitude from the staff since there were the only player in town for luxery goods — But not anymore.
I went to the Fendi section to ask if they had a price for a purse for my fiancé and they basically ignored me and looked at me like I was some poor guy. No matter.
Then my fiancé just told me that she went to ask about that bag as well on a separate day and they treated her like she was nothing.
The Asian girl (who I recognize on that show rich Asian girls of Vancouver was working there) she was so rude and acted better then us. And there was this white guy Fendi there and he acted all snooty as well and basically scoffed at us as if we could not afford the bag or when we asked a question he was very non interested. If this girl was on the show Asian girls of Vancouver why is she working at retail?
This girl was so rude she actually asked my fiancé if she could speak to her in Mandarin instead of English.
Also to all Holt staff — we have Nordtrom here now and their service is so much better. All their staff are friendly and treat customers well
Holt staff needs to treat people better or they will lose customers
I will no longer be shopping at Holt anymore

Lady at the Reception who is picking up the phone call does not have ANY sense of customer service. This is the first time I have had a bad experience with Holt. She was giving me an attitude while I was asking her twice because she did not get what I was trying to ask, so she used a word WHAT!!! a lot of times… She was being rude with cutting off my words and just sent me to a department. But she did not even send me to the right department. Why? because she does not listen what her customer is asking for and cutting off their words. What a shame.

I think the service and selection at Holt is great! Huge selection and the attendants are always helpful!
Love this place!

I would also give them zero stars if I could.
I went in on Remembrance Day, I didn’t know it was almost closing time when I walked in since the website said they would be open till 9pm that day. I went in to buy some jeans, I knew the brand and style I wanted but needed to try them on before I bought them, all was fine until I get to the denim counter to pay for my jeans this is when I was told it was 5 minutes past closing, I said oh I am sorry the website said it was open late tonight she then says to me well OUR customers know our hours (WOW I cannot believe the gull for her to say that I am not a customer? I shopped here 3 times a month minimum) It gets worse… an Asian male employee that was dealing with another customer at an opposite till hears me apologizing to the young girl and that I again got the times from the website and if I knew it was closing time I would never of drove Downtown to come at closing. Well the Asian male employee turns to look at me and makes a sound like he huffed, takes the other customers items from the till he was already using comes over raises the other customers items about 2 feet above my jeans opens his hands and lets the items fall/​drop onto my item. I looked at him confused and he had a look of insanity on his face I couldn’t even look at him. He waited for me to say something or give a reaction, I could see it all over his face he was looking to fight so I turned away and waited for the female employee to deal with that. She looked confused moved the items off of my jeans and started to wrap and bag my jeans. The other customer had her mouth open and I am sure left just as confused as me.
I have had bad customer service here almost every time such as employees not speaking english, having an attitude if I don’t like something after trying it on, passing me up for Asian shoppers has happened almost every time, scowling at me like I am a scrub even though the clothing I am wearing was purchase from Holt, etc. But this has done it for me I will no longer be shopping at Holt, I do not need the abuse. If I need something I will just order it online or shop at Nordstrom, I have had nothing but smiles from the employees there and one time I was offered a drink while I shopped!
The attitude at HR is put up with us or go somewhere else… So I did, buy Holt!

I was in HR last week and saw a purse I could not find in Nordstrom’s. I called the handbag department to see I it was still there. The associate who I reached on the phone had no interest really in tracking it down as she said (I gave an approximate location) that the displays are moved every two days… She took a quick look and said she did not see it and that was that, no offer of ordering it or seeing if another store had it. Fine, I called Nordstrom’s and they ordered it even though it was not in stock.

This place is awful. Every time i go in here I get ignored by the sales people. Rude and stuck up people all around miserable about life for some reason. Horrible and hilarious plastic surgery all around. Like a zombie world.

If I can give them zero, I will.
I blame the management for the lack of training, clearly — it’s the bottom line they are after not customer service. Majority of the workers need serious snooty attitude adjustment and with the astronomical markup of Holt Renfrew, without a doubt — they need to reinvest in people skills.
I also understand, the word on the street is to cater to rich Mainland Chinese, but what about the rest of the people living in Lower Mainland? Are we just castoffs? Do we need to do some petition and signup at
The gamut of negative reviews is like shopping at a corner store.
What is it with the people who work here? Are they happy? Or working for the 40% discount they get? Or I don’t fit in, since I came in wearing my cheap office suit? Lack of makeup maybe? I don’t know, I just don’t get it.
I needed to update my boots for fall as they’re the only ones who carry Louboutin in Vancouver then. The SA looks annoyed, I was only trying on 2 pairs and can’t decide on the style of the shoes. I asked for her opinion and her response was ‘both look ok’ and she was scowling the entire time and proceeded to text whoever she was texting. The boots happen to be in around $ 1250 — $ 1500, at least be helpful, deliver the moon to me and give me an honest opinion. I work hard for my money dammit! I was close to asking for a replacement SA to help me, but none was available — of course!
Obviously, I wasn’t getting anywhere with her, she was exuding negativity that I left, pissed off and ordered the shoes online through Neiman Marcus.

Get your luxury designer goods here. They sell the gamut to those who like higher end clothing, accessories and shoes. They also sell makeup here if you want what Sephora offers, but want your makeup in a magenta pink bag.
LV, Dior, Prada, Gucci, Chanel etc…

Just bought my first pair of Gucci sandals at Holts! Love them so much but what made the decision easier to splurge was the SA who helped me. Mimi was very pleasant and I appreciated her bringing out a few more pairs of shoes for me to try without me asking. I know it’s an up-​selling technique but that shows effort and even though I only purchased one pair, I liked the effort!
They are currently having their end of season sale now and there is still quite the selection! Hurry go now!

Ok, this «flagship» is not as impressive as I imagined. First of all, it’s not that big and spread over 3 levels.
For anyone coming from Toronto, I’d say the layout is a mix of the Yorkdale and Bloor location, but like ½−1/3 the size of Bloor, and not as confusing as Yorkdale. Staff seemed indifferent, perhaps 1 person greeted me the whole time I was there and I was browsing for a good hour. This doesn’t really bother me per se, but it would if I actually was interested in buying.
Since there were so many foreign Chinese shoppers in the store, I easily blended in without letting on that I would NEVER pay $ 1000 for a pair of shoes or a purse that everyone seems to have a knockoff of! Haha.
With my stealth skills, I was able to go into Chanel, just to flip price tags around without snotty salesperson breathing down my neck or giving me the once over. And that brought me inner peace!

I love shopping here, especially on a week day morning. I always find the staff to be friendly and helpful. I don’t think they are snobby at all and was surprised to read a few reviews saying that. I love a good holt sale!

I needed a new raincoat, so being in Vancouver I figured where else to buy one or get an unbeatable selection of style and fit options if not the north american capital of rainfall?
Holt Renfrew is very high end, had/​has tons of options, a great mens department that is beautifully displayed and totally loaded with designer brands I can’t easily get in LA stores or department stores in general. Apart from a few pairs of Paul Smith socks, I must admit I was lucky to leave without losing my paycheck.
Where I was most impressed was the service. I was back in Vancouver the week after I bought the coat and had realized the week prior that I needed some alterations to the cuffs but only had a few hours to turn it around before I flew home.
Carolyn, the mens department manager and her staff not only agreed to help me out, but had my coat back the next morning, impeccably altered and ready before I got there. While I had wondered if I really needed to bring the coat back to Holts and not just take it to a tailor close to home — when I got the coat back I also got my answer — no. It looks exactly like the factory. Not even the slightest color difference in the alteration stitching, no slight pull or sagging at the cuff. Exactly as it was, as the brand designed it — but with the cuffs altered.
What a great experience and store.

If you want High End brand names and everything fancy/​bougie then this store is just right for you. Every top designer you can think of is in here and provides all your goods of bags, shoes, makeup, clothing and more. It’s pricey in here, so don’t expect to get some discounts, or anything major. Don’t get me wrong, they’ll have sales alright, but probably not one’s your use to. hah: P
I just like coming in here to literally «window shop» and dream of what I can buy. haha. I love that this is located in Downtown Vancouver and trust me just knowing that it’s in downtown, you have so much to see and do around and inside the mall.

Holt Renfrew used to be the only source for many lines, including Erno Laszlo skin care, so for years I shopped here and the HR in Montréal. I still have some gorgeous sweaters bought years ago at the annual sale.
Currently, the freedom of knowing that Laszlo is carried elsewhere in Vancouver, means that if an associate seems to be ignoring me, it’s just not a big deal. The super positive note is that the perfume counter has really knowledgeable staff, and the lines usually supply generous samples. The Chanel perfume bar carries No 18.
We scored a fabulous Jil Sander shirt in men’s wear, I love the Byredo perfume I treated myself to, and truly enjoy mentally adding up the cost of the ensembles of some of my fellow shoppers, knowing they are doing the same with me. To confound the total, I sometimes wear the priceless Cowichan sweater I inherited from my mother — secure in the knowledge that any designer represented at HR would salivate over the design.
So enjoy the theatrical experience of shopping! Soon to become even more dramatic when Nordstrom opens downtown Vancouver!

Most of reviewers complained about Holt Renfrew’s prices and services, but to be fair, they sell designer products and are known to be very expensive. But, I agreed their services are not equivalent to high end price with top notch customer services.
The sales on the floor some are helpful and courteous; however, most are lazy and impatient! They look down on shoppers who are not wearing luxury jewelry, thousands dollar purse and rich clothing!
It was quite busy on weekday and a lot of Asians were shopping at HR. I didn’t care, we just bought what we need and leave.

Spring in the air promotion 2014. I usually get the stuff l have been wanting to get when Holt Renfrew has these kind of promotions. And this time I was told that their Roger Vivier shoes would be participating this event! So I bought a couple of pairs and couple days later I was told that HR’s management made a MISTAKE (really?) and RV is not participating in the event anymore! So I lose on [25%*(couple of pairs of RV)] rebate And I told many of my frds about this event as well (now I look like a fool)
I have been a long time customer at Holt Renfrew and this time would be my last time. They would change their inclusive/​exclusive list even after the promotion begins! BEWARE!