Image Optometry

This is really a professional place for eye exams. Dr. Leung was really knowledgeable and responsible. I visited three times, for eye exam, contact lens fitting and progression check. He made sure that everything worked good on me, asked me if I need any other types of lenses to try on, and answered all my questions. Thank you Dr. Leung!

I received a call from Image Optomwtry advising of their sale on a set of prescription glasses for $ 199.00 inclusive. Being in need of a pair of prescription reading glasses I asked if I could reuse some old frames I had. I was told certainly. I went into this location, was told again I could reuse old frames. Glasses seemed fine when I picked them up but shortly thereafter a screw came loose on one earpiece. Took them back to Image only to be told they have no tools to make such repairs and they would not send them back to the factory for repair. Totally unwilling to help in any way. Went to another optical company who fixed the problem in two minutes at no charge even though glasses weren’t bought from them.
I will never use Image again. Cheap is sometimes not a bargain if customer service is lacking. Sooner this company is out of business the better!!!

Oooooookay. So, I debated posting this update, but after seeing another user’s review highlighting terrible customer service, I feel I should add in my experience as well so perhaps this company can learn from their mistakes. I’m taking off a star based on this experience.
Almost immediately after posting my review, I received a phone call from Image Optical to talk about my Unilocal review. First off, let me state that I told her right off that I was grocery shopping thus busy at the moment, she hung up and then repeatedly called me back until she called from a different number and I finally answered. Her reason for calling was to ask me to change my review. Now, if you’ll notice in my original post, it wasn’t even a bad review. I think it was actually a pretty decent review. She kept stating that I wasn’t charged for anything extra and that I should improve my review, yet nowhere anywhere did I state that I believed I was charged extra.
I was extremely put off by this.
1. To contact a Unilocal user to ask them to change their review is a really shady practice. Contact a user to see what you can do to improve their experience, or to get feedback on what they felt went wrong. Unilocal should be holding business to a higher standard, not a means for businesses to manipulate things into making them look better than they are.
2. And this is the big one here: they contacted me on my PERSONAL PHONE NUMBER that they dug out of their files, regarding a Unilocal review. That is a pretty big invasion of privacy and extremely unprofessional. Now, I highly encourage businesses to contact users regarding bad reviews. I’ve been contacted multiple times after bad reviews, and have always welcomed it. The difference is, those businesses used correct channels and went through Unilocal to contact me, as any professional would do. Also, I realize I have a somewhat uncommon name, but what if it was the wrong Tessa they were calling? There is no real way for them to know 100% they were contacting the correct person.
I told the woman on no uncertain terms exactly how I felt, and was met with a sheepish apology. Now I understand that she was on some level just trying to do her job, so I wasn’t a jerk about it, but this is entirely the wrong way to go about business. If you are a place, such as an Optometrist, that has personal information on your clients, do not attempt to cross reference it with their Unilocal profiles to get them outside of this website. It’s entirely wrong.

A little sad and smoke-​smelly inside, but they set me up with some affordable new contact lenses that have worked out pretty well.
My eye exam was pretty decent — much better than the newbie optometrists I always seem to get at Costco Optical :-)

I’m copying the response I got from Image Optometry in response to my review (also below, but in case it is removed):
—
Hi Johnson, I’m surprised to hear this. We have a policy of non-​commissioned customer reps, since we purchased
… we find no reason to be pushy, our prices kinda sell themselves. Can you email me a bit of description of the sales rep so I can look into this?
or better yet come by and we’ll give you a complete refund for the amount you paid for the glasses — oh yeah, sorry I forgot, you’re actually complaining about glasses we gave you FOR FREE.
—
Unfortunately, it was over two years ago since I wrote this review, so I don’t remember the salesman I dealt with. Of course, things could have changed drastically in that time.
I think this representative needs to get their eyes check (get it?) or learn to read, as I said:
«I guess I could have just insisted they give me my ‘free’ pair of Coke bottle, ill-​fitting and glaring glasses as a backup pair — but I didn’t want to deal with their sales department anymore and left immediately after my eye exam.»
I didn’t take my pair of glasses even for free due to crap selection and sales staff. I ended up getting a pair of anti-​glare hi-​index lenses in Boss frames for less at another store for *LESS* than what I was quoted for the upgrades for my ‘free’ pair of lenses here.
As I mentioned before, I had a great experience with Dr. Toor but I didn’t like the sales staff in 2011. But hey, I guess things could have changed. But I downgrading to 1-​star thanks to the snarky reply from customer service here. I can forgive his illiteracy, lack of reading comprehension and/​or poor vision, but that sass… nope.

The staff was friendly and courteous, However:
They sold me CHILDREN’s Glasses! Not really impressed considering they cause me severe pain. I’ve had them readjusted MULTIPLE times and they still give me the worst headache ever.
What’s even worse? Been trying to contact image’s head office and they just won’t even get back to me.
Here’s another place I won’t be visiting again.

Image moved to this location on the south side of Hastings from across the street a while ago. I noticed it one day and what actually caught my eye, (–pardon the pun,) was the special they offer. Pay for the eye exam, 89-​ish and if you can score a frame from the front window drawers, (which are of course older frames, and mostly for women,) they throw those in for free.
Naturally, the lenses are quite another matter. I got lucky and found a random, retro style frame but my lenses did cost 130 in the end and they were nothing fancy at all, just basic driving lenses. I really need the progressives, but those lenses are 289 bucks. Too dear for me right now.
One thing different for this location is that there is a ‘stylist’ on hand to help you pick out a frame that works for you. She’s a funny bunny that one, but I rather enjoyed working with her. She is also quite knowledgeable about eyes and lenses. In the end I picked out a frame that she hadn’t pointed out but when I picked up the completed pair she was there and did like my choice. *whew!* Wouldn’t want to disappoint the stylist! lol.
There is one doctor on duty who does the actual exam, one optometrist to assist and a also another few ‘would be’ optometrists who are all very knowledgeable.
All in all this Image Optometry was not a bad choice for me.

I don’t visit the Optometrist much, but I certainly had a good experience here. The staff was very friendly and helpful. The examination was very quick (not rushed) and smooth. Dr. Mckinnon was very nice and and answered any questions I might have. I didn’t feel rushed at all.
The reason I did not give this place a higher rating is because the store is really small and lacking selections of nicer frames. They have a very limit selection of frames and I guess it is to cater to the locals there. The nice thing is that you can take your prescription to another Image Optometry Clinic to get the discount on frames.
Good place to get an eye exam, not so good for frames :(