Mac-Talla Cycles

Wow, the service is impeccable. Not only did I get the best vine ever, but i also had the best time too! Went for the service, left with a few new friends.
BIKES 4 LYFE!

Strange customer service. Didn’t even greet me when I came to pick up my bike. Just plain rude.
Sorry but I go to places where I like the people providing service!!!

I do think Steven (the owner) is honest, and runs a legitimate business. He is very strong minded and confident, and I thought would be very talented. Long story short I brought my wheel set in and had him build a custom bike for me. I was a little unsure of the frame he chose (my fault) But figured he would build a nice bike around it. When it was finished I was disappointed. This didn’t seem like a custom bike done with care. It was just all of the spec brodie parts with a different set of handlebars with crappy grips. I went back to talk to him, and one of his responses was «I’ve made some bunk purchases before, sometimes you just have to suck it up». I’m a custom furniture builder, and never in my wildest dreams would I ever say that to a customer. BUNK! Super unhappy $ 700 on a spec low shelf bike w/​o the wheels! Go to dream Cycles they are way way nicer, or build your own bike. If you just want to buy a bike from his store then anybody can sell that, go right ahead.

I’ve been here a few times to get a constantly flat tire repaired and every time the staff acts like I’m a burden and the service is often not on time. I asked for suggestions on how to prevent my tire from going flat so often and was told I had been «unlucky». Low and behold, after visiting another bike shop I was told I needed a new tire, not just a new tube. Not only have they lost my business, but I hope this review deters future bikers.

Bought a bike from them and the staff was nice & accommodating. But brought it in within a year of purchase to look at a slack brake cable and realized that once they got your $, that was all that’s important. The owner (?) looked at it and said it was «normal» for the cable to look like that because of the type of brake on my bike. So I should’ve bought a more expensive bike. He became aggressively defensive and declared himself to be the best mechanic in Vancouver and what he was saying was true. He showed me his bike to validate his status. You can get the same bikes they sell at other shops at the same msrp. Chances are, you’ll get better service too.

This is my go-​to bike shop, though I’ve never bought a bike from them, they’ve got many amazing steel frames and bikes in the shop to drool over. They do less Rivendell-​Velo Orange ‘retro grouch’ stuff than, say, Dream, and more classic rendezvous style steel rides: Colnago, De Rosa, Tommasini, Cramerotti…
Last I was in I was looking for someone in town who could order a Velocity A23 tubeless rim… no luck until I tried Mac Talla. Steve had just gotten some in stock and got me one quick, and cheaper than buying online and paying shipping. I will be back!

Bought a very expensive saddle there. They could not be bothered to inform us that we needed to get a separate $ 5 bracket. Called about it, then went in person. Both times were very rude and insulting. Will never shop there again.

The sales guy is nice and their website is excellent, however, their service and post sale support leaves a lot to be desired.
I bought a bike from them and I’m very happy with it, however, when I brought my bike in for service and adjustments, I asked, «so you’ll call when it’s ready?», answer: «nope, ready by 5pm tomorrow». I asked, «ok should I call to confirm?», answer: «nope, it will be ready.» I show up tomorrow at 5:30 and the same guy tells me, «oh we completely missed it, uhhh, I guess I can do it right now». Takes it into the back for 15 mins and then rushes me out.
Obviously a rushed job on my bike, no apology and disorganized.

Happy these guys opened in the hood. They serviced my bike and were nice and knowledgeable.

Steve, the owner of Mac-​Talla took excellent care of me and my bike. He was very helpful and let me know all the options for fixing my bike that I thought had a much bigger problem then it actually did.
I purchased some extras that I had been putting off, but felt confident that he would help me make the smartest choice for my needs.
I bike to all my clients, everyday, and rely on my bike for my main mode of transportation and he assured me it would be done on Sunday so I could have it to get me back to work on Monday! It was ready when he said it would be and the price was exactly as quoted, not to mention a few extras thrown in…
What a fabulous experience for a novice biker to have, as I really didn’t know what to expect or much about bike repair.
Thank-​you thank-​you thank-​you Steve for making me feel very welcome and really being passionate about what you do and truly wanting to help!
So refreshing to get exceptional service from a local business and it feels good to support local and know that the quality or service doesn’t suffer for it.
I would highly recommend Mac-​Talla Cycles to all bicyclers, novice or other.

It’s unfortunate that this store is so conveniently close to my house because the customer service is absolutely dreadful.
I brought in my bike one day and not only did they tell ME to tune part of it up before paying THEM to do a tune-​up, but upon arriving to pick up my bike several days later, to my dismay they had told me with contempt and even a slight smug laughter, that they had not even started on my bike. All this in front of a customer whom he seemed to know quite well as they had a laugh about it. I was shocked, embarrassed, and disappointed as I had literally just bought the bicycle (used) and did not get a chance to give it a good ride yet.
However, I was understanding and returned 30 minutes later as instructed. Once again, he informs me that it is not completed yet and another 30 minutes will do. At this point the store was closing in about 5 minutes, so I courteously waited outside so when they were done they could immediately get the chance to close up and go home.
My mistake. Over half an hour later they are finally done. I pick up my bike and I am once again disappointed, this time to find out they had not done a few things they had promised they would do. I ask them nicely if they could before I left so I wouldn’t have to come back again for such a minor thing (I mean after all, I did PAY and this was part of the JOB). But for some reason it seemed to be too much to ask of them to do the job they got paid to do. He agitatedly groans and very pompously tells me to come back tomorrow even though it was literally a 2 minute job. I would have done it myself but I don’t have the proper tool at home and regardless, I paid for something — I want it.
He argues that he already stayed 30 minutes past closing time to work on my «stupid» bike. Personally, I just found that hilarious, and by no means do I intend to sound pontificating but my sentiment is that if anything, I stayed an extra hour because you didn’t do the job you promised you would have done a week ago. In fact, you didn’t even start on it until I came in to pick it up. Now you’re getting upset at me because I’m merely asking you to finish the job I paid you to do? I’m sorry you’re such a busy man and didn’t have the time (more like care) to work on my bike (even asking me to do some of the work), nor did you have the time to finish the job (not only on time, but finish period), but at least take into consideration the customer’s POV and not only your own selfish one. I stayed the extra hour, NOT YOU.

Waited for more than 2 weeks for a new dérailleur
This will probably be my one and only one star. I’m not handing these out like candy.
So I have had a horrible experience with these guys.
I brought in my bike for a new dérailleur install, They mentioned it was going to be in 2 days — which is totally fine. 2 Days later, I receive a phone call saying that the bike was ready and I could pick it up between 4:30−5pm — which was when I was going to get it anyways. When I got there, the bike wasn’t ready yet and they mentioned I could pick it up next day, which again is not a problem. The next day rolls around and big surprise, the bike wasn’t ready yet… again they tell me it’s another days wait, however, this time I told them I would be out of town after the next day and would be back in town 2 weeks later.
Finally the big day comes around, i’m ready for my bike and still they haven’t installed it yet — as this was my third time there, I wasn’t expecting much. I tell them again I am leaving for business for 2 weeks, and since i wasn’t going to ride it, hopefully it will be ready when I come back — i give them the details of when I’m coming back and when i’m expecting my bike
When i’m finally back, my bike is not ready yet. By this time, (2 weeks later) I am asking for my bike back — they manage to calm me down, and I end up waiting there while they work on it — which took a long time
They do get one star however, for offering me ½ off on the repairs.
So Long story short 4 trips, lots of waiting, lots of driving to these guys… and nothing.
I was going to buy another bike there as mine was getting old… but I ended up buying somewhere else.
Sorry for the bad rating Mac Talla, but you dropped the ball here.
Never going back again.

I brought my bike in for repair/​upgrade. The shop was short-​staffed that day, so I needed to wait a very long time for service –with customers arriving after me being helped in the meantime– but that was okay by me, as I understand the challenge of being short staffed. I was invited to return in two days, when the part (gear shifter) would be in. I did so, but they’d forgotten to order the part. They offered to put a used part on, saying it would be as good. Well, it wasn’t –it was as difficult to shift as the one I was having replaced *and* the gear numbers did not display correctly! They did not mention this when we picked up and paid ($ 60) for the parts and service. Added to this was that they didn’t test their repair, so I was left to discover that upon the «repair», the chain would come off each time the last gear was accessed. Argh. When we brought it back in, we were told simply this «shouldn’t happen». Um, but it did. When we subsequently pointed out the problems with the used shifter, too, they said only, «Oh yeah, that’s true, the numbers [on the shifter they sold us] don’t display properly.» After having spent the $ 60 to receive back a bike in worse shape, I gave up, bought a new bike at MEC for an excellent price and warranty, and gave the first bike away. (In hindsight, I wish I had asked the shop to «buy» the bike from me for the cost of «repair», and called it a day.) What I did like was the congeniality of the young guy on repairs.

I was biking in the neighborhood going down Adanac and I got a flat tire… which is the worst especially when you are getting into your ride. I looked up the closest bike shop and walked to Mac-​Talla. I walked in and greeted and service was good, and I got my repair fixed within 15 mins. Even there was some people looking at bikes, they still managed to squeeze my emergency tube replacement. A flat fix and tube replacement was like $ 18.50 total.
From the looks of the shop, it’s a typical neighborhood mom and pop, friendly and the bikes were mainly commuter bikes. They had a few on sale but a small selection. One thing I noticed they are very patient with their customers and looking at bikes, no pressue. I was impressed with the sales lady saying to a customer «I understand it’s a big purchase so thinkg about it». If you are looking for a commuter/​urbany bike you should take a look here. Not much selection for Mountain bikes and no full suspension. This is definitely more of a city and road bike store.

This is really handy to me, and to the bike path. The people who work at/​own Mac-​Talla are really helpful and nice. And unpretentious. They seem to have a lot of reasonably priced bikes and accessories for sale, but I’ve used them more for service. I love my bike and I love places like this.

I’m a bike commuter from the Tri City area to Downtown and I am always looking for a good bike shop to help me out. I lucked into finding this place when I had a flat — it’s central East Van on Hastings — their service is excellent and they really give you that local neighborhood bike shop feeling. I like their hours too — 8AM to 7PM now — this works great for me to drop my bike off on the way and pick it up on the way home — catch a bus to and from. I’m always having troubles finding a shop with hours like these.